We are in the process of making room in our two-car garage so we can actually park two cars there,…read moreand a big step in that process involves selling our lawnmower. The lawnmower needed a tune up, as the battery no longer worked and it would not start, and we contacted Weingartz to help. They picked up the lawnmower about a week ago, and said they'd call us if the work needed would total over $400.
Sure enough, it was over $400 so they called us. My husband and I decided to move forward with the work, which included a new battery, new carburetor, and other things. If we had decided not to continue, the $90 pick up/drop off fee plus the $136 to look at it would have still applied.
Our total was about $680 including all of that. It was supposed to be delivered today between 2-4pm, and they texted to say they were on the way. I stepped outside around 3pm to see our lawnmower being driven up our NEIGHBOR'S driveway; I went to go tell my husband and when I came back, we saw the Weingartz truck driving away. It was extremely disappointing that not only did they deliver it to the wrong house, but they didn't even knock on the door or tell our neighbors, presumably - we knocked on their door to tell them we were taking our lawnmower back.
Until that point, communication had been good, so that's why they get two stars from me instead of one ... However, between the high pricing and the mishap at the end, unfortunately I don't think we'll be using them again.
The cherry on top of all of this: I called them to tell them about them delivering it to our neighbors, and they didn't really seem to care. The person I talked to asked if I wanted to talk to the manager; I said yes; she put me on hold without telling me she was going to put me on hold, and then it went to the manager's voicemail. I don't care about the voicemail part but at least tell me you're going to put me on hold...