I rarely do negative comments, but in this case I have to make an exception. Used to be this location was knowledgeable, fair priced and
good customer service. Not the case any longer. I had several people I know tell me it was different the last few years and not to use them, and I ignored their advice.. What a huge mistake. They still have a lawn mower of mine under hostage. I will not pay for the repair, they can have the mower, as it is a very old, but excellent running mower, and needed the handle fixed. I asked for an estimate twice. Said I didn't care what it looked like, I knew Toro parts would not be available from the year before when I had it tuned up. I asked that they do what they could to just get the handle to stand up, rivets, welding, anything inexpensive, and to quote first. NO QUOTE and called to tell me it was $260. Silly mower is not worth that. First it took almost 2 months just to call me and tell me no Toro parts available, then another 5 weeks to call and let me know the price which I blew up about, was promised a call from a manager, which I never got, but the lady I had talked to originally called back 4 weeks later and said she had quoted, which she had not done. Then today a few weeks later, my mower is still there and I received a statement from them wanting payment. What a complete lack of customer care and concern. read more