Michael worked on my pool in the beginning of the year. We needed our plaster refinished and new…read moretiles. I went through multiple bids and Michael was straightforward and didn't give me a go-around like other companies, which is much appreciated. We wanted to add a few more adjustments to our pool. We added an underground water filler as well as a wet deck. He started in March and finished in beginning of May. There was things that needed to be shipped and weather constraints to where it took longer but I was totally okay with the time frame. Everything turned out beautiful. He was very responsive and quick to answer any of my questions. Thank you again Michael!

Michael Hanley of Total Tile and Pool Restoration is an extremely professional, honest, hard…read moreworking pool repair wizard extraordinaire! I am beyond grateful I chose him after getting several bids from competitors. My pool was losing large volumes of water...leak detectors came and determined I had the dreaded underdeck leak in my vacuum return line...every pool owner's nightmare. I contacted Michael and he came out shortly thereafter to discuss multiple repair options and provide a quote. He spent a great deal of time going over the repair process and what was best for my pool and budget. Repair involved draining the pool and going through the interior pool wall to replace the faulty pipe. He was also tasked with filling in deck excavation made by leak detectors, then grinding down and retexturing those sections to achieve the most pleasing match with my existing decking. Because he is a pool restoration specialist and my pool was being drained anyway, I chose to have him acid wash my drained pool, bead blast the tile, re-grout the entire pool and jacuzzi, and paint all my decking. I am now the proud owner of a fully refurbished and refreshed leak-free pool....it looks brand new!! Michael and Arturo worked efficiently and productively throughout the process...they were extremely neat and minimized excess dust in my yard. When the work was complete Michael went the extra mile to remove all the dust from my patio and surrounding areas. I cannot say enough about how great my experience was...I have already referred Michael to many friends needing pool restoration and will continue to do so. Whether you are in need of an extensive repair as I was, or just want to refresh your pool and tile back to its nearly new state, you will not regret hiring Michael Hanley of Total Tile and Pool Restoration...he is that good, really!

Jeff is very professional and knowledgeable. He gave suggestions for clearing up our pool water so…read moreI hired him for weekly cleaning service. Very happy with our pool tech, too.

Jeff came out and assessed our pool after we moved in. We thought we needed a new pump and he said…read moreno we don't. That was quite shocking. Someone from this company shows up from this company every Monday to clean the pool

Always professional and extremely knowledgeable. I have had two outdated pool pumps replaced by…read morethem and would highly recommend them for all your pool services. They answer quickly and were quick to schedule and complete the services with no surprise costs or deviations from the estimate. This is our go to pool service company.

Jose and his crew have been amazing! I could not say enough good things about J Pool Service! They…read morewere quick to answer my questions, knowledgeable, well priced, and taught me about my pool. Highly recommend them!

Payless and get more! Chant it loud and proud so that the folks in the back are reminded of a funny…read moremarketing phrase of yesteryear, where the consumer truly felt like the service received is commensurate with the payment rendered. Nowadays, pay more and get less has become a far more common trope than people realize. Consider it a sign of the times; a blight in the era of post-inflationary prices, where the sticker shock still holds you hostage in your own home, twists your arm and makes you scream uncle until you forfeit over your credit card because your options are as limited as buffet choices in this town, but I digress. This isn't a review about spoiled imitation crab cakes and all you can eat Doritos at The Feast (or was it The Beast?), but instead, it's about three guys doing the lords work and saving Vegas pools one acid wash at a time - spoiler alert - (whispers) they do SO MUCH more than just scrub plaster and blast tiles. More on that in a bit. Payless Pool Service became a family favorite, so-much-so, that we've used their service a handful of times in the past year and we don't plan on using anyone else to come near our pools. Jaded pool guys with a bad tan and every other word uttered being "bruh" is not part of the Payless credo as these classy chaps exemplify the professional attitude you come to expect from a family run business. With Steve running point and Danny and Diego on the wings grinding away calcium buildup on tiles and plaster, you can rest assured that you have experts that are committed to getting the job done right the first time. Let's start with the initial call. Steve promptly answered and said he could stop by the next day to assess the condition of my pool. Upon arrival, Steve took some measurements and asked if we'd like to also sandblast the tiles, as the calcium buildup was enough to start our own cheese farm. He showed us some pictures of the work his crew had done in the past and it didn't take much to convince us that along with the acid wash, the tiles DEFINITELY needed some much-needed TLC (see photos and compare for yourself). As far as pricing goes, I personally thought the quote was more than reasonable for both mine and my parents pool, especially when you consider how much work these guys did in the span of a few days. Not only did Diego and Danny sandblast the tiles back to 2004, they even made the plaster whiter than Erik Estrada's smile. Additionally, I had asked Steve if they could install a new vacuum side port, and without hesitation he said, "not a problem, we'll take care of it." (gasp!) Come again? You'll take care of it and not nickel and dime me!?! How refreshing that there are people out there willing to go above and beyond for a job, which just tickled my heart. It's the small things/gestures which makes a business shine in the eyes of the customer, because it's such a trivial thing for them that it didn't require a separate quote. Same with Diego when he finalized my parents' job. They just purchased a new Zodiac MX6 vacuum and needed help with the initial operation. Without hemming and hawing or hand-wringing or face contorting, he said "SURE!" took the vacuum and its hoses out of the box and showed us step-by-step how to get the most out of it over time. These guys are such a delight to work with that I think the three of them should hold a TED talk for a lot of other contractors and service technicians in the valley on how to exhibit a professional demeanor, while still remaining affable and relatable to your customers. Kudos! Total time was no more than three days from drain to fill on both pools, which is about the amount of time it took you to read this Yelp! review, right? ;) Additionally, Diego returned and balanced the chemicals, took care of cleaning the pool filters and vacuuming up the remaining sand left behind. Payless also covers a whole litany of other services for your pool. We even asked about re-plastering and resurfacing the Kool/Cool Deck at some point in the future, and along with our initial encounter with Payless, they even repair old Jandy Valves. If you're looking for someone that values your time, gives you top notch service and isn't trying to bleed you dry with outrageous pricing that is so prevalent these days, please consider giving Steve and his guys at Payless a call for a quote.

Consistent service. Personable owner. Easy to get in touch with. Our pool always looks sparkling…read moreclean. 3 years of service. Not considering anyone else. Jeanne C

The Yelp estimate feature worked seamlessly. Jorge responded quickly with the repair cost and got…read moreme scheduled for later that day. The young man who came out was polite and explained everything. I told him another pool company wasn't able to get me in until late Sunday. This was Friday evening 6pm and his response was: "Sunday? We don't make customers wait that long when it's over 100 degrees out!" I really appreciated that and the quick response. I was relieved that we didn't have to worry about the pool having no filter for over 2 days!!

Excellent Pool Service was exactly that - excellent! I had a leak in my pool light that needed to…read morebe fixed ASAP before a trip and Jorge came out same day to assess the issue and begin the repair. He and his team were extremely communicative, on time, skillful, and were a great value. Definitely puts my mind at easy to have gotten this repaired and will be contacting this crew in the future.

The team of multiple suppliers did a satisfactory job on work, including the acid wash, calcium…read moreremoval, rebar, water replacement, and Pentair re-wiring. However, the company struggles with organization on medium-sized projects, particularly regarding supplier coordination and communication. Customer service with Melissa did not meet expectations, as I had to proactively follow up via text and web messaging to get answers. I was also disappointed when Scott, who was a key reason I chose this company, became defensive instead of understanding challenges and the sequence-of-events. I had to manage and seek when vendors were coming out and when they arrived in the wrong order and at the wrong time. The pool materials was left out and the pool was left without chemicals and filter running with fresh water for 1.5 weeks. While I recognize it wasn't their responsibility to add chemicals; it should have been communicated and at least in working condition but they didn't want to come out again after they refilled the pool until Pentair technician came out to avoid another trip. While they pointed to my schedule, I was only referring to the programming portion as I communicated, not the critical need to get the system running immediately after filling the pool. I understand everyone is busy, but I suggest Scott seeks to understand the client's perspective before responding in such a manner to get folks on the same page. A positive shout-out to Lee, who is a Pentair whiz and was super helpful.

Outstanding Pool Light Repair - Highly Recommend!…read more Scott and his team did what couldn't be done. We had a single pool light cable that was completely stuck in the conduit, along with older lights that needed replacement. Scott managed to safely extract the jammed cable without any damage and replaced the existing lights. The team was professional, knowledgeable, and efficient. They kept us informed throughout the process and made sure everything was working perfectly before wrapping up. I highly recommend them for any pool repair needs -- especially the tricky ones!

Brenan comes out every Friday to clean the pool for the past years and he always does an amazing…read morejob. The pool ends up sparkly clean. He takes a photo and sends us an update on what he added to the pool. He also communicates well via text or phone if we have any questions. If you're looking for quality and affordability weekly pool/spa maintenance, go with Brenan!

Brennan and Blue River Pool & Spa is the best! Brennan came out and identified my pools problem and…read morefixed it that day! Keeps pool Sparkling weekly and I truly appreciate him

I bought my home with a challenging pool in 2016. We went through several pool services that began…read morecomplaining (once hired), raising their prices or venting their frustrations with taking care of our pool... while on the job! One of our pool services even quit without notice and I began to see the amount of unprofessionalism in the industry. When Steve Kluss showed up in our yard, he found problems and offered solutions that other pool services did not find. He drained our pool and cleaned the surface more thoroughly than the previous services had. He has maintained our pool with professionalism for the past few years now and I am extremely impressed by the way he communicates with his clients. There is a major contrast in pool servicing companies that I have seen clearly through years of experience. I would refer backyard pools to anyone who has had frustrating experiences with other pool companies and looking for something better. They set a different standard in professionalism, communication and thourough work on your pool. I give them my highest recommendation!

If you are looking for an honest and dependable pool technician, Steve from Backyard Pools is your…read moreguy. We had our pool re-plastered and hired Steve for the start-up. He came every day for 5 days straight, treats our pool like his own. In this town, its hard to find an amazing pool technician. Steve also replaced our old fiber optic light to led. Three other techs could not figure out what to do and how to do it. Steve also installed a Pool Tiger, which is a water enhancer device, and our pool is crystal clear all the time, with no additional maintenance. Steve now does our weekly service and we could not be happier. He responds to my texts, is honest and his pricing is fair. If you care about customer service, Backyard Pools is the way to go!