I'm sad to have to share this review. My family has been vacationing at Bucks Lake for decades. We discovered The Polka Dot about 7 or 8 years ago. We always make a mid-week trip down to Quincy and look forward to stopping at The Polka Dot every year. It's a highlight of the trek down the mountain to get more groceries and fuel. Me, my kids and grandkids absolutely love this place! Unfortunately, our visit today left us feeling like never coming back.
We were told when ordering our food that it would be a 25-30 min wait. We love the food and the picnic area, so we were fine with waiting. It took over an hour to get our food. I had ordered an iced mocha coffee drink with my order. When we picked up the food, my husband was told that they had called our order earlier for the mocha and no one picked it up, and now it's not there. (Not sure where it went??). My husband let her know that we never heard it called over the speaker, so can she please remake the drink. She said, "well there are 3 shakes ahead of you, it's going to be a bit of a wait". Okay. No problem. We went over and our family ate our lunch. The food was not the same. The burgers are normally delicious. Today they were nothing special. The fries were not hot and the kids burger that was ordered plain, wasn't plain. But we didn't complain or send it back. After we finished eating (now we've been here about 2 hrs), I still did not have my coffee drink. So I went up to the window. I asked the young girl working the window if my mocha was done. She informed me that she could make it, but I'd have to wait. I told her that we've already been waiting and we've been here 2 hours already. I then told her if you can't make it, then just give me my money back. She said again that she can make it, but I would have to wait. I told her again that we've been waiting, it's literally espresso shots, milk and ice and only takes a couple of minutes. If she couldn't do that, then I want my money back. At no time did I raise my voice or act rude. She slammed the window shut and went to go make my drink. Less than 2 minutes later she opened the window, handed me my drink and SLAMMED the window shut. The drink wasn't a mocha, but I just took it and we left.
I felt bad for this young girl. She was obviously overwhelmed and lacks customer service training. I worked in fast food when I was young too, but would have been fired if I ever treated a customer like this.
I'm not sure if there are new owners, but they obviously need more staff and proper training on how to run a business. It's sad that this hidden gem that we absolutely adored has come to this. I hope this doesn't fall on deaf ears. I hope the owners make some changes and bring this establishment back to where it used to be. Together my family of 8 spent over $100 on lunch, plus left tips. In the future, we would much rather give our money to a better run business that appreciates their customers. read more