This place is great need everyone to go here when it comes to pet supplies especially food. The…read moremonthly discounts is great, make sure to sign up for reward program.

This is a really small Pet Supplies Plus store located in a strip mall next to Albertsons in…read moreSurprise, AZ. The store changed owners in January 2026 and had a grand opening with free nail trims and baths. You will need to show rabies vaccination records before using the nail trim service for your dog. The staff are young and will help if you press them to assist you, but they won't go out of their way to welcome you and offer to help you. I appreciate the convenient location of this store and the products they have in stock. It is the main reason I visit them to buy things like poop bags, squeaky balls, and high quality pet food. It is nice that bathing and nail trims are also available; although I have never used those services here. The staff just seem a little too inexperienced to entrust them with my pet's care.

I really do like this Petsmart. I have problems with mobility and a couple of times I mentioned how…read morenice it would be if they got a scooter. I know that pets are a big part of the lives for folks like me. They got a scooter. I have been using it for awhile and it is marvelous. Because I cannot lift, when I go in, I ask someone to help me shop. They quickly get staff to assist and they always offer to take my heavy items to my SUV. When I have questions about an item or product, if the associate does not know the answer, they will find someone who knows rather than give an off the cuff answer. I have no idea about the vet or grooming areas. The groomers always seem busy when I am there.

Really bad customer service. 2nd appointment, both times…read morewere really bad. They need more training or replaced.

I will never bring another animal to this business again…read more On July 3rd, our family puppy was brought here for a routine grooming appointment. Shortly after returning home, he began having difficulty breathing and became visibly distressed. We rushed him to an emergency veterinary hospital, where he began vomiting blood and tragically passed shortly after. He was a gentle, sweet, and healthy part of our family -- and this loss has completely shattered us. There were no prior signs of illness before his appointment. The timeline and symptoms have raised serious concerns. He had been groomed many times before with no incident. If your animals are like family, I urge you to use extreme caution. I wouldn't wish this kind of heartbreak on anyone.

Our family puppy went in for a standard grooming appointment at this local pet salon on July 3rd…read more Hours after returning home, he began having difficulty breathing and showed signs of distress. We rushed him to the emergency vet, but he tragically passed away. This was a routine grooming visit -- one that should never have led to this. We are devastated beyond words. He was not just a pet. He was part of our family, our emotional support, and our daily joy. We are urging fellow dog parents to be cautious when choosing a pet grooming business in Arizona. Do your research. Read every review. Don't take grooming safety for granted. #DogGrooming #PetSalonAZ #PetLoss #EmergencyVet #ArizonaPetCare #DogParents #GroomingSafety #JusticeForOurBoy

I went into the store looking for Cherry Shrimp for my son. Although they didnt have any at that…read moretime as they had received a shipment that day and sold out prior to us getting there.. The staff there was super helpful in any of my questions. The store was very clean and well set up. I'll definitely shop here in the future!

Stephanie took so much time to walk me through what was going to work best in my new nano reef tank…read moreand answered tons of my questions. I left feeling much better about the situation (and with some new fish). Definitely will be back for any of my reef needs.

I love coming to PetSmart. They have everything you need for all kinds of animals reptiles such a…read morewide variety of stuff to look at this is my go to place.

I never paid attention to their pick up service. Order online and set up to pick up curbside or in…read morestore. In store just scan the check in QR code when in store for pick up. I did that for our neighbor today. Very handy. I also picked up some food for our pup. They have a new policy that not only do they price match with Patsmart online website, but they will price match with other retail stores like Target, Walmart, Chewy, and Petco. You're always guaranteed the lowest price thst way. That definitely will keep customers coming in. That had a lot of cute kittiens today. I like how they leave a feather string toy in the area, so you can play through the plexiglass with the cats.

It was smelly belly! Also, it just seemed sad in there. "The animals get touched and groped all day…read moreby kids and screamed at" - a quote from my friend who went with me, it was sad. It just felt unethical all throughout. All of the animals had really small spaces. The birds in the store were shreeking and pulling out their feathers which is a sign of stress/boredom...very sad. I would not want to become a Pratt's Pet. The only reason why I gave 2 stars instead of 1 is that at least it was like a free petting zoo! I did not touch any animals though because I do not want rabies and/or covid. Anyway so look at this other photo that I posted, it's the owner's response to a negative review!! Guys, look at how WILD this behavior is from the owner!! Oh my god!! So aggressive...this is in response to a completely fair negative review! It's like North Korea how they punish your family for generations! So terrible and authoritarianism/totalitarianism.

Customer appreciation day! I came late and missed out on the goodie bags. I love this location…read morebecause parking is much easier than the Glendale location. They had drinks and chips on this special day in the year! Lots of cute animals: poultry, pot belly pigs, lion head rabbits, chinchilla and guinea pigs. They had dogs and cats and they also had kittens that needed rehoming for $50. They had a 25 percent off coupon and it used it for pine kitty litter. Wet cat food was bogo! One vendor had one cat treat sample left and gave it to me. Happy birthday, Pratt's!

I am impressed with the dental cleaning and the huge assortment of dog products…read more Friendly and helpful staff that allowed me a comfortable experience to make my selections. Easy access for parking.

Super friendly. Very knowledgeable and definitely our go to place for our puppy. The owner and all…read morethe staff actually know what they're talking about.

Absolutely love this place! The new owner is very nice & welcoming. The first time i came in he…read moreanswered all my questions about CBD chews for my dog. I love taking my Doberman here for her washes. The stations are very clean & everything is available for use. After the washes I always grab new treats for her to try.

Maybe what you can do to improve your business is to let people know that you do not take pets…read moreafter 5pm. We are out here from out of state and they told us about this place and we literally got here at 5:02 not knowing this information since they didn't post it on their hours and they denied us of that. It looked like the kid didn't want to clean up after even though their hours say 6:30pm