The staff are so kind! We told them we had a new puppy and they were so helpful explaining brands…read morekibble size, and what is age appropriate. They showed us what can help with teething and were best for a small breed. (Red barn lambs ear) They gave us a few food samples to try. We received a text within a week and thanking us for coming in and asking about our puppy. We let them know she was not happy with her food and they told us we can come in to exchange it. We ended up exchanging it after she did well on the sample food and they saved it for us as there was only one 4 lb bag left! The prices are great and the staff sent us another message 2 weeks later asking how she was doing on the new food and If we had any questions to reach out to them. The customer service is outstanding and we will keep going back!

The 2 girls that were working when I went in (ones name started with an H and the other had dark…read morehair and glasses I'm so sorry I didn't catch their names) were literally the nicest ever. I just came to look and get stuff for my animals, I never go in there with anything specific in mind and while I was looking around the employees were talking to me and laughing with me the entire time. Overall just a really great experience and I will 100% be going here more often. They also have a really good selection of stuff for cats too! Most places are like 90% dogs stuff but there are brands of cat stuff here I've only ever been able to get online so knowing it's available here is great!

It was smelly belly! Also, it just seemed sad in there. "The animals get touched and groped all day…read moreby kids and screamed at" - a quote from my friend who went with me, it was sad. It just felt unethical all throughout. All of the animals had really small spaces. The birds in the store were shreeking and pulling out their feathers which is a sign of stress/boredom...very sad. I would not want to become a Pratt's Pet. The only reason why I gave 2 stars instead of 1 is that at least it was like a free petting zoo! I did not touch any animals though because I do not want rabies and/or covid. Anyway so look at this other photo that I posted, it's the owner's response to a negative review!! Guys, look at how WILD this behavior is from the owner!! Oh my god!! So aggressive...this is in response to a completely fair negative review! It's like North Korea how they punish your family for generations! So terrible and authoritarianism/totalitarianism.

Customer appreciation day! I came late and missed out on the goodie bags. I love this location…read morebecause parking is much easier than the Glendale location. They had drinks and chips on this special day in the year! Lots of cute animals: poultry, pot belly pigs, lion head rabbits, chinchilla and guinea pigs. They had dogs and cats and they also had kittens that needed rehoming for $50. They had a 25 percent off coupon and it used it for pine kitty litter. Wet cat food was bogo! One vendor had one cat treat sample left and gave it to me. Happy birthday, Pratt's!

This is our go to store for anything for our dogs. We love their Authority Brand food. We have been…read moreusing their grooming for years and just started using this boarding as well. Our dogs love coming to this store. The staff is always friendly and helpful.

I was going to this store Lake Pleasant for eight years. Melissa, the groomer stated my dog had…read moremats. I went and bought a comb combed my poodle's hair. They were no mats. I showed the assistant manager the hair and I took a picture and sent it to corporate. No Mats She was just trying to add charges. She said that she didn't want to work on my dog now they don't want me going to that store after eight years.

I got my buddy Nike groomed today by Tamrin and was thoroughly impressed by her energy before she…read moreeven groomed my dog! Friendly service keeps customers Nike loved her, he usually runs to me but he actually stayed by her so that was a great sign he loved her! Plus his hair cut was perfect. She will be a keeper and deserves 5 stars

Well stocked, clean and organized. I've been in a few…read morePetSnarts where the toys were laying all over the place and not nicely hung on the shelves. This one was the opposite of that- everything was neat and tidy, in its place. I was impressed!

Lets keep this review blunt and let me point out what really matters! FEEDERS are always amazing…read morequality, the bugs don't die the next day and I am genuinely able to buy enough bugs for the week for all my critters. The animals in this store are kept in enclosures with appropriate lights/setup/enrichment & temperatures. Gwen, Justin, Jay & Kyler are very knowledgeable, always willing to help from A-Z & always a fun experience every week haha Has been my reptile store for almost 3 years after bouncing around trying to find good quality feeders, pets and most importantly people that care!!! Definitely worth checking out and seeing for yourself & making it your reptile store too..

It's a cute shop! It has a wide variety of reptiles, plants, and tank supplies. The staff were very…read morefriendly and recommended a shop that fit what I sought. I will definitely come back here in the future!

This is a really small Pet Supplies Plus store located in a strip mall next to Albertsons in…read moreSurprise, AZ. The store changed owners in January 2026 and had a grand opening with free nail trims and baths. You will need to show rabies vaccination records before using the nail trim service for your dog. The staff are young and will help if you press them to assist you, but they won't go out of their way to welcome you and offer to help you. I appreciate the convenient location of this store and the products they have in stock. It is the main reason I visit them to buy things like poop bags, squeaky balls, and high quality pet food. It is nice that bathing and nail trims are also available; although I have never used those services here. The staff just seem a little too inexperienced to entrust them with my pet's care.

My girl , Gracie comes home clean and happy . She goes to the groomers without a fuss (if you…read moreknow what I mean) I can tell they have experience and they are friendly so I have a great experience there also !

I brought my huskies in this past weekend for a bath and Alexis was so helpful! She walked me…read morethrough how to use the wash and gave my pups so much love!! Thank you so much Alexis!

First time customer and Alexis was the best! She was super helpful and knowledgeable! Definitely…read morewill be back. Want to try the bath and grooming section this winter with my dog! Thanks Alexis!

We have always been supporters of Pratt's but they have seriously let us and all their animals…read moredown! My fiancé had a ranch about 20 years ago and used to go to Pratt's all the time to buy animals for his ranch and sell his babies to Pratt's. There was a good old time family vibe then. They educated people about the animals they purchased and were very helpful. Now, my fiancé and I have a ranch together and we were starting from scratch. We went to Pratt's to get the same camaraderie and care that he had from Pratt's in the past. But we had found out the hard way that it is absolutely nothing like it used to be! Their animals are always sick and stressed and in bad living conditions. All of the chickens we have purchased from there were sick with a very contagious virus. They have respiratory distress and very lethargic and their eyes swell up and fill with puss. We gave them antibiotics but that did not help them. Every single chicken we bought from there had died. And the worst part is it spreads to the rest of our flock. Once the flock is infected you cannot get rid of it. U literally have to start fresh with healthy chickens. My fiancé had told Oscar the manager about this issue. At first he was understanding and willing to replace the chickens. Once we sent him pictures of the birds that perished he changed his tone and said "Why are you the only ones with birds dying?" We have stopped buying chickens from there but have continued to buy feed from there. We can't help but to go and look at all the animals and unfortunately they are always in poor living conditions and clearly very sick and even dead birds in the cages. The staff they have there at this point are very unhelpful and uneducated about the product they sell and uneducated about the animals they sell! We ask them a question about an animal and they look at us like we have a third eye growing out of our heads! They walk away without answering our questions or even getting our feed for us. We are out so much money from what we have bought from there and all the loss we have had from the sick chickens infecting the rest of our flock and they died. We had bought a female goat that was supposedly pregnant and they just wanted to get rid of her before she gave birth... well she wasn't pregnant. Then We had bought another female goat from them against our better judgment because she looked miserable and we wanted a companion for our first goat but She was "Not for sale" due to being sick... We said we want her to give her a fighting chance. She coughs and sneezes and has discharge from her lady parts. Pratt's just does not care about the health and well being of their animals! We will never purchase any animals from them again!! It's such a shame that these animals have to suffer!!

We purchased 1 peacock and 2 peahens from pratts, one of them the day we brought her home, left eye…read morestarted blowing up right away. We took her to the exotic bird vet place, and got antibiotics for her. 375.00 later. So 300 for the bird, then the day after another 375.00 Oh, and it gets better, even though we kept her in seclusion from the other animals some of my 300 chickens started dropping dead with swollen eyes. As of right now I am down around 100 hens, and 6 roosters. I can't fill the orders for eggs that I have building up. Looking into talking with a lawyer about this. Because they sold me a bad peahen, I am out literally 1000's of dollars.