I am impressed with the dental cleaning and the huge assortment of dog products…read more Friendly and helpful staff that allowed me a comfortable experience to make my selections. Easy access for parking.

Super friendly. Very knowledgeable and definitely our go to place for our puppy. The owner and all…read morethe staff actually know what they're talking about.

Great People. Will help you in anyway today or tomorrow …read more. Conveinent if you have large or small dog at 10lbs... Wash area..you can rent spot wash your dog in very safe area with there supply of Organic Shampoo, Conditioning.....bring your own towels.

Nice enough people for sure. But give the customer a few minutes to look around before you hover…read moreand attack like a used car salesman.

It was smelly belly! Also, it just seemed sad in there. "The animals get touched and groped all day…read moreby kids and screamed at" - a quote from my friend who went with me, it was sad. It just felt unethical all throughout. All of the animals had really small spaces. The birds in the store were shreeking and pulling out their feathers which is a sign of stress/boredom...very sad. I would not want to become a Pratt's Pet. The only reason why I gave 2 stars instead of 1 is that at least it was like a free petting zoo! I did not touch any animals though because I do not want rabies and/or covid. Anyway so look at this other photo that I posted, it's the owner's response to a negative review!! Guys, look at how WILD this behavior is from the owner!! Oh my god!! So aggressive...this is in response to a completely fair negative review! It's like North Korea how they punish your family for generations! So terrible and authoritarianism/totalitarianism.

Customer appreciation day! I came late and missed out on the goodie bags. I love this location…read morebecause parking is much easier than the Glendale location. They had drinks and chips on this special day in the year! Lots of cute animals: poultry, pot belly pigs, lion head rabbits, chinchilla and guinea pigs. They had dogs and cats and they also had kittens that needed rehoming for $50. They had a 25 percent off coupon and it used it for pine kitty litter. Wet cat food was bogo! One vendor had one cat treat sample left and gave it to me. Happy birthday, Pratt's!

This is our go to store for anything for our dogs. We love their Authority Brand food. We have been…read moreusing their grooming for years and just started using this boarding as well. Our dogs love coming to this store. The staff is always friendly and helpful.

Tried petsmart after having a few bad experiences with other local groomers. I was pleasantly…read moresurprised at the professionalism and care they provide to my dog. She looked like a new puppy when she was done. So many compliments on her cute little hairdo. Great prices too

Well stocked, clean and organized. I've been in a few…read morePetSnarts where the toys were laying all over the place and not nicely hung on the shelves. This one was the opposite of that- everything was neat and tidy, in its place. I was impressed!

Used to shop here 4 min from my home but will no longer. My dog is on a special diet dog food which…read morerequires a prescription. Before I even get to the register the male Hispanic cashier is yelling at me that I need a card and not the script paper and sends me over to the pet hospital.There was nobody there and I let him know. He says there's somebody there, he has a long line and ignores me. My purchase would easily been $140.00. Well no more I'm taking my business elsewhere.

First time here and we're customers for life now! Very welcoming and helpful staff. Gwen and Justin…read morewere the absolute best. Helped us setup a new bioactive tank and were super engaging with my son (this was his birthday gift). One of the best shopping experiences I've ever had.

It's a cute shop! It has a wide variety of reptiles, plants, and tank supplies. The staff were very…read morefriendly and recommended a shop that fit what I sought. I will definitely come back here in the future!

This place is great need everyone to go here when it comes to pet supplies especially food. The…read moremonthly discounts is great, make sure to sign up for reward program.

This is a really small Pet Supplies Plus store located in a strip mall next to Albertsons in…read moreSurprise, AZ. The store changed owners in January 2026 and had a grand opening with free nail trims and baths. You will need to show rabies vaccination records before using the nail trim service for your dog. The staff are young and will help if you press them to assist you, but they won't go out of their way to welcome you and offer to help you. I appreciate the convenient location of this store and the products they have in stock. It is the main reason I visit them to buy things like poop bags, squeaky balls, and high quality pet food. It is nice that bathing and nail trims are also available; although I have never used those services here. The staff just seem a little too inexperienced to entrust them with my pet's care.

I brought my huskies in this past weekend for a bath and Alexis was so helpful! She walked me…read morethrough how to use the wash and gave my pups so much love!! Thank you so much Alexis!

First time customer and Alexis was the best! She was super helpful and knowledgeable! Definitely…read morewill be back. Want to try the bath and grooming section this winter with my dog! Thanks Alexis!

We have always been supporters of Pratt's but they have seriously let us and all their animals…read moredown! My fiancé had a ranch about 20 years ago and used to go to Pratt's all the time to buy animals for his ranch and sell his babies to Pratt's. There was a good old time family vibe then. They educated people about the animals they purchased and were very helpful. Now, my fiancé and I have a ranch together and we were starting from scratch. We went to Pratt's to get the same camaraderie and care that he had from Pratt's in the past. But we had found out the hard way that it is absolutely nothing like it used to be! Their animals are always sick and stressed and in bad living conditions. All of the chickens we have purchased from there were sick with a very contagious virus. They have respiratory distress and very lethargic and their eyes swell up and fill with puss. We gave them antibiotics but that did not help them. Every single chicken we bought from there had died. And the worst part is it spreads to the rest of our flock. Once the flock is infected you cannot get rid of it. U literally have to start fresh with healthy chickens. My fiancé had told Oscar the manager about this issue. At first he was understanding and willing to replace the chickens. Once we sent him pictures of the birds that perished he changed his tone and said "Why are you the only ones with birds dying?" We have stopped buying chickens from there but have continued to buy feed from there. We can't help but to go and look at all the animals and unfortunately they are always in poor living conditions and clearly very sick and even dead birds in the cages. The staff they have there at this point are very unhelpful and uneducated about the product they sell and uneducated about the animals they sell! We ask them a question about an animal and they look at us like we have a third eye growing out of our heads! They walk away without answering our questions or even getting our feed for us. We are out so much money from what we have bought from there and all the loss we have had from the sick chickens infecting the rest of our flock and they died. We had bought a female goat that was supposedly pregnant and they just wanted to get rid of her before she gave birth... well she wasn't pregnant. Then We had bought another female goat from them against our better judgment because she looked miserable and we wanted a companion for our first goat but She was "Not for sale" due to being sick... We said we want her to give her a fighting chance. She coughs and sneezes and has discharge from her lady parts. Pratt's just does not care about the health and well being of their animals! We will never purchase any animals from them again!! It's such a shame that these animals have to suffer!!

We purchased 1 peacock and 2 peahens from pratts, one of them the day we brought her home, left eye…read morestarted blowing up right away. We took her to the exotic bird vet place, and got antibiotics for her. 375.00 later. So 300 for the bird, then the day after another 375.00 Oh, and it gets better, even though we kept her in seclusion from the other animals some of my 300 chickens started dropping dead with swollen eyes. As of right now I am down around 100 hens, and 6 roosters. I can't fill the orders for eggs that I have building up. Looking into talking with a lawyer about this. Because they sold me a bad peahen, I am out literally 1000's of dollars.

I will never bring another animal to this business again…read more On July 3rd, our family puppy was brought here for a routine grooming appointment. Shortly after returning home, he began having difficulty breathing and became visibly distressed. We rushed him to an emergency veterinary hospital, where he began vomiting blood and tragically passed shortly after. He was a gentle, sweet, and healthy part of our family -- and this loss has completely shattered us. There were no prior signs of illness before his appointment. The timeline and symptoms have raised serious concerns. He had been groomed many times before with no incident. If your animals are like family, I urge you to use extreme caution. I wouldn't wish this kind of heartbreak on anyone.

Our family puppy went in for a standard grooming appointment at this local pet salon on July 3rd…read more Hours after returning home, he began having difficulty breathing and showed signs of distress. We rushed him to the emergency vet, but he tragically passed away. This was a routine grooming visit -- one that should never have led to this. We are devastated beyond words. He was not just a pet. He was part of our family, our emotional support, and our daily joy. We are urging fellow dog parents to be cautious when choosing a pet grooming business in Arizona. Do your research. Read every review. Don't take grooming safety for granted. #DogGrooming #PetSalonAZ #PetLoss #EmergencyVet #ArizonaPetCare #DogParents #GroomingSafety #JusticeForOurBoy