100% recommend. Only positive experiences with Chris and his crew. They are great at helping me…read morefind just what my finicky cats will eat when they begin to express disdain for what I'm putting in their dishes.

I went in to this store because so many people love this place, and they had the food I was looking…read morefor. I've been in 3 times and had very different experiences each time. The crew there on Wednesdays were dismissive and didn't seem to want to try and help with my questions. Not sure what was going on there. The Tuesday I went in was awesome. Very friendly and helpful. The bottom line for me is I will do whatever I can to find another place to spend my money because I won't go back. I'm glad I have options.

The 2 girls that were working when I went in (ones name started with an H and the other had dark…read morehair and glasses I'm so sorry I didn't catch their names) were literally the nicest ever. I just came to look and get stuff for my animals, I never go in there with anything specific in mind and while I was looking around the employees were talking to me and laughing with me the entire time. Overall just a really great experience and I will 100% be going here more often. They also have a really good selection of stuff for cats too! Most places are like 90% dogs stuff but there are brands of cat stuff here I've only ever been able to get online so knowing it's available here is great!

The staff are so kind! We told them we had a new puppy and they were so helpful explaining brands…read morekibble size, and what is age appropriate. They showed us what can help with teething and were best for a small breed. (Red barn lambs ear) They gave us a few food samples to try. We received a text within a week and thanking us for coming in and asking about our puppy. We let them know she was not happy with her food and they told us we can come in to exchange it. We ended up exchanging it after she did well on the sample food and they saved it for us as there was only one 4 lb bag left! The prices are great and the staff sent us another message 2 weeks later asking how she was doing on the new food and If we had any questions to reach out to them. The customer service is outstanding and we will keep going back!

It was smelly belly! Also, it just seemed sad in there. "The animals get touched and groped all day…read moreby kids and screamed at" - a quote from my friend who went with me, it was sad. It just felt unethical all throughout. All of the animals had really small spaces. The birds in the store were shreeking and pulling out their feathers which is a sign of stress/boredom...very sad. I would not want to become a Pratt's Pet. The only reason why I gave 2 stars instead of 1 is that at least it was like a free petting zoo! I did not touch any animals though because I do not want rabies and/or covid. Anyway so look at this other photo that I posted, it's the owner's response to a negative review!! Guys, look at how WILD this behavior is from the owner!! Oh my god!! So aggressive...this is in response to a completely fair negative review! It's like North Korea how they punish your family for generations! So terrible and authoritarianism/totalitarianism.

Customer appreciation day! I came late and missed out on the goodie bags. I love this location…read morebecause parking is much easier than the Glendale location. They had drinks and chips on this special day in the year! Lots of cute animals: poultry, pot belly pigs, lion head rabbits, chinchilla and guinea pigs. They had dogs and cats and they also had kittens that needed rehoming for $50. They had a 25 percent off coupon and it used it for pine kitty litter. Wet cat food was bogo! One vendor had one cat treat sample left and gave it to me. Happy birthday, Pratt's!

I recently adopted a senior Cavalier named Cash. Over the past week or so, I noticed that Cash was…read morescooting his butt around the house. Work and life have been hectic, so I appreciated being able to take Cash in for an anal gland expression without needing an appointment. Since we were already there, I asked the groomer to opine on if he needed a nail trim as well. She agreed that he did, so we added on the "pawdicure" package, which included a nail trim and grind, and also a trim of his paws. Cash's whole grooming process took about 30 minutes while I wandered around the store. His groomer was Steph, who was actually an apprentice. She did a fantastic job with him and made sure to follow his lead to avoid stressing him out. This was very important to me as Cash has heart disease. When it came time to pick Cash up, it seemed like the whole grooming salon interacted with him in some way and everyone was so sweet to him and gave him all the attention and affection. Of note, we also adored Julie the cashier. She was so friendly when we entered the store and when she checked me out for Cash's grooming fees and for the toy I purchased him. Cash loved her too because she had a generous supply of beef liver treats at the ready--his favorite! This isn't my regular PetSmart, but I think it is now!

This is our go to store for anything for our dogs. We love their Authority Brand food. We have been…read moreusing their grooming for years and just started using this boarding as well. Our dogs love coming to this store. The staff is always friendly and helpful.

Well, shortly, after leaving this review, the manager called me and said that I would have a free…read morePawdicure plus on my account. However, soon after the dog came down with congestive heart failure, and PetSmart won't touch a dog if there's heart issues. Several months later, the dog had to be euthanized. I brought my new rescue dog in to get my Pawdicure plus that was on my file. But they wouldn't honor it. Because they said i couldnt transfer the offer. Even though i had paid for it and received nothing. Please avoid petsmart. I know i will!!!

Well stocked, clean and organized. I've been in a few…read morePetSnarts where the toys were laying all over the place and not nicely hung on the shelves. This one was the opposite of that- everything was neat and tidy, in its place. I was impressed!

Lets keep this review blunt and let me point out what really matters! FEEDERS are always amazing…read morequality, the bugs don't die the next day and I am genuinely able to buy enough bugs for the week for all my critters. The animals in this store are kept in enclosures with appropriate lights/setup/enrichment & temperatures. Gwen, Justin, Jay & Kyler are very knowledgeable, always willing to help from A-Z & always a fun experience every week haha Has been my reptile store for almost 3 years after bouncing around trying to find good quality feeders, pets and most importantly people that care!!! Definitely worth checking out and seeing for yourself & making it your reptile store too..

It's a cute shop! It has a wide variety of reptiles, plants, and tank supplies. The staff were very…read morefriendly and recommended a shop that fit what I sought. I will definitely come back here in the future!

This place is great need everyone to go here when it comes to pet supplies especially food. The…read moremonthly discounts is great, make sure to sign up for reward program.

This is a really small Pet Supplies Plus store located in a strip mall next to Albertsons in…read moreSurprise, AZ. The store changed owners in January 2026 and had a grand opening with free nail trims and baths. You will need to show rabies vaccination records before using the nail trim service for your dog. The staff are young and will help if you press them to assist you, but they won't go out of their way to welcome you and offer to help you. I appreciate the convenient location of this store and the products they have in stock. It is the main reason I visit them to buy things like poop bags, squeaky balls, and high quality pet food. It is nice that bathing and nail trims are also available; although I have never used those services here. The staff just seem a little too inexperienced to entrust them with my pet's care.

I had such a wonderful experience at Pet Market, and I especially want to thank Chloe for all her…read morehelp! She was incredibly kind, friendly, and helpful. It's clear that she genuinely cares about helping customers, and her lovely attitude really stood out. Thank you, Chloe!

I brought my huskies in this past weekend for a bath and Alexis was so helpful! She walked me…read morethrough how to use the wash and gave my pups so much love!! Thank you so much Alexis!

First time going to a pet feed store and the staff was helpful, Uzi helped me find a harness and…read morecat food perfect for my kitten. Will be back soon for more pet needs for my dogs now! Recommend talking to Uzi, he seems very knowledgeable and helpful.

We have always been supporters of Pratt's but they have seriously let us and all their animals…read moredown! My fiancé had a ranch about 20 years ago and used to go to Pratt's all the time to buy animals for his ranch and sell his babies to Pratt's. There was a good old time family vibe then. They educated people about the animals they purchased and were very helpful. Now, my fiancé and I have a ranch together and we were starting from scratch. We went to Pratt's to get the same camaraderie and care that he had from Pratt's in the past. But we had found out the hard way that it is absolutely nothing like it used to be! Their animals are always sick and stressed and in bad living conditions. All of the chickens we have purchased from there were sick with a very contagious virus. They have respiratory distress and very lethargic and their eyes swell up and fill with puss. We gave them antibiotics but that did not help them. Every single chicken we bought from there had died. And the worst part is it spreads to the rest of our flock. Once the flock is infected you cannot get rid of it. U literally have to start fresh with healthy chickens. My fiancé had told Oscar the manager about this issue. At first he was understanding and willing to replace the chickens. Once we sent him pictures of the birds that perished he changed his tone and said "Why are you the only ones with birds dying?" We have stopped buying chickens from there but have continued to buy feed from there. We can't help but to go and look at all the animals and unfortunately they are always in poor living conditions and clearly very sick and even dead birds in the cages. The staff they have there at this point are very unhelpful and uneducated about the product they sell and uneducated about the animals they sell! We ask them a question about an animal and they look at us like we have a third eye growing out of our heads! They walk away without answering our questions or even getting our feed for us. We are out so much money from what we have bought from there and all the loss we have had from the sick chickens infecting the rest of our flock and they died. We had bought a female goat that was supposedly pregnant and they just wanted to get rid of her before she gave birth... well she wasn't pregnant. Then We had bought another female goat from them against our better judgment because she looked miserable and we wanted a companion for our first goat but She was "Not for sale" due to being sick... We said we want her to give her a fighting chance. She coughs and sneezes and has discharge from her lady parts. Pratt's just does not care about the health and well being of their animals! We will never purchase any animals from them again!! It's such a shame that these animals have to suffer!!

Great store to find treasure for your pet ! Highly…read morerecommended by our veterinarian ! Love to visit Dale .

Would be nice if they actually had a website. I have…read morealways had friendly & helpful service even if sometimes it took a minute to get someone to help, but my ability to get around is not as good as it used to be so a website would be very helpful for people like me so we know what's there and we can send someone to pick it up.