The scheduled visits are reliable, and they also they respond when an issue arises. Sal came here today to deal with a new wasp nest that is forming next to our pool before it got any bigger. I'm allergic and so happy with the swift response. I've been with Pied Piper for 2 decades and I am glad I have this reliable service. read more

They were great, used them for rodent (mouse control), Their tech Adrian, was, prompt, very professional, and informative. He called to very appointments, scheduled around our needs. He was prompt, and very clean. It did not take long, and we will miss our interactions, I wish some my medical providers were as attentive read more

The Pied Piper Exterminators - Pest Control Near Me - Scotts Valley, California

After struggling with a persistent ant infestation that had stopped responding to every at-home treatment, I finally called in the professionals and I'm so glad I did. From the start, David was prompt, personable, and took the time to thoroughly explain the treatment process and what to expect. Given the size of the colony, I opted for the month-long treatment plan, and it only took two visits to completely eliminate the problem. What really stood out was the follow-up. I never felt forgotten between visits. Highly recommend! read more

Sal was extremely helpful in figuring out where the pests we had were coming from, even going under our crawl space to look for activity. He was courteous and gave valuable information to understand our situation. read more

Super fast and efficient, am planning on using again. The tech arrived on time and was quick to finish the job. Pricing is good.

Wasn't able to help us. He said it was bees. He told us to contact a beekeeper which we did and he solved the problem right away! Turned out to be yellow jackets actually! read more

This week, we discovered a dead rat problem in our house. The first exterminator we called would not do "clean up" so they sent over Pied Piper's (and a few other companies') number. I could not be more pleased with the outcome. First, the technician either had time in his schedule or made time to come to our place that very day (did not have to wait an extra day to get scheduled/on the calendar). He was polite, friendly, and did a very thorough job. He found the dead rat and took care of it. He also did an inspection of our exterior and even the attic. Bottom line on our experience is: prompt and polite service; took care of the problem; did an inspection to see what other problems might exist. Suggested additional remediation steps as well as a regular maintenance/bait boxes, etc. service. Left within the hour. Value for money right there. Thanks! read more

Nick is our Pied Piper service person. We very much appreciate everything he does. We have had Pied Piper servicing our property for years and are very happy with their service to keep any pest out. Nick is wonderful to work with, so has everybody else we have been in contact with. Highly recommend! read more

Wow! Daryl and Dave were so helpful. We had them come out to make sure we didn't have any bed bugs in our home. They were fast and very communicative. Dave was kind and patient, doing a very throughout job of inspecting every inch of our bed to make sure we were safe. They did the inspection for free and were extremely meticulous in their hunt for bugs. They are the best team around! Thank you Pied Piper! Customers for life. read more

Called the office to get information on their routine maintenance schedules and what they offer. Very informative gentleman answered all of my questions. Had a great tech Robert come out today and he spent time listening to my concerns. He spent a good amount of time in the yard and I am extremely happy with their work. Would highly recommend The Pied Piper! read more

10/10 experience! Tommy has come to my place of residence three times now and each time it's an amazing experience. He is so kind, knowledgeable and super helpful. I would 100% always recommend this company and especially Tommy to anyone needing pest control. Even the man who answers the phone is kind. They always get to me asap and I never have to wait long for an appointment. thank you Pied Piper! read more

Great service friendly staff. Thank you Pied Piper you are an asset to Scotts Valley.

My work has been using Pied Piper for years. Great company to work with. Excellent and easy communication. Good prices. Also, we have been luck to have the same technician who services us- Michael Garcia. Very professional, reliable and kind. He seems to really care and has helped us over the years. The company is lucky to have good workers like him! Thank you! read more

Yesterday this van was driving aggressively behind us on a one lane road in San Jose. We were already going well above the speed limit but this van kept closely tailing us. He decided to pass us on a double yellow lane while there was another car on the other lane. He could have created an accident. Reading the reviews, apparently this is not the first time someone has complained about the drivers for this company! If this is how their employees act while on the road, I can't imagine ever doing business with them. read more

The Pied Piper Exterminators - The van that was driving aggressively. - Pest Control Near Me - Scotts Valley, California

Sal left our house less than an hour ago but I had to jump on here to review him right away. He came for our first service visit and he was really thorough and helpful in checking for all of our openings (exclusions). He did a walk around the exterior perimeter of the house and he looked for light leaks in the interior of the attic. He found a clear opening in our roof line and unfortunately Pied Piper is not able to fix roof related issues but still was great to learn. He patched all the other openings he could find around the house and even helped to identify a smell which we were sure was a dead rodent. He even went out of his way to try to investigate in the crawl space a bit to see if it that was the source of the smell but had a strong suspicion it was in the walls. To top it all off, he killed off a medium and small wasp nest on our eaves after laying all the traps. We'll certainly have to follow up this review based on the results of our first month of trapping but all-in-all I have peace of mind and feel more empowered over this first home purchase. Quality service people like Sal deserve the highest praise and I couldn't thank him enough. read more

Ely came to our home on an emergency basis to get rid of a large live rat that somehow had become trapped in our bathroom fixture. I called at least 15 other businesses, including the pest control business we have been using for 30 years, and no one was willing to come for several days. Ely took care of the problem professionally within just a few minutes. I am beyond grateful and will certainly be using Pied Piper Scotts Valley in the future. read more

Nathan is the rep for our territory and he is very informative and explained everything from start to finish, including pricing. He's very courteous around and in our home and very friendly with our children. He's a great representative and we're blessed to have him as our pest control guy! read more

I had Maricelo from Pied Piper come out to investigate a rat problem. He spent about a half hour walking me through how to eliminate their entry points and walk through the service options. When I showed him what we were already trying, he gave a number of suggestions on what to try instead of just selling me on their services. Very genuine, honest business in my books. Not to mention super knowledgeable. Would highly recommend! read more

Todd came out to our new Boulder Creek home to do an initial assessment and treatment. He was very professional and thorough. We signed up for his initial pest and rodent treatment as well as his ongoing monthly service. I'm very happy with the job that he did, plus he is a very professional and nice person. I strongly recommend Todd and Pied Piper! read more

Pied Piper (Sal, specifically) has exceeded our expectations so far. We used a different pest control service years ago and they were insanely flakey and didn't do a great job. I entered a request for quote form online two days ago. Within the hour, Sal contacted me (my phone went to voicemail) and said he could stop by my home in 15 minutes. And he did! Unfortunately, I wasn't home, but I was blown away by how quickly someone responded to me. I called him back and arranged for him to come the next day, although he was prepared to come that same day if we needed. I almost never encounter that with services we need for our home. This morning Sal came by and did a thorough search of our home to see how the rats were getting into the attic. We are selling our home and need this issue resolved ASAP. He was able to close the hole, put traps in our attic, and place a bait box outside in a very short amount of time. He will be coming weekly for the next month to ensure all our issues are resolved. Sal was professional, cheerful, and kind. At this time, I am very happy with the service we have received. read more

The website says "environmentally-sensitive treatments", safe treatments do not include poison. I talked to the person who represents the company about gophers and moles and was told they don't trap, they bait. This is far from safe! Hawks, owls, bobcats are dying from baited traps. The gophers don't just die underground they die above ground, then are eaten by wildlife and sometimes pets who die slow painful deaths. This is a horrible way to take care of our environment. Disappointed to say the least. I mentioned this to the employee and he said "ok, thanks". End of conversation. I'm sure I'm not the first person to point this out. Will use Smith's pest control as they trap. read more

July 11th, 2019 To Whom It May Concern: Our firm has worked with John O'Dell for a year and a half now on pest control for two locations. He has always been reliable and works hard to keep his clients happy and do the best job he can. When an issue arises, we can depend on John to schedule an appointment promptly. We have never received a tenant complaint about John or the quality and professionalism of his work. We would highly recommend John for any pest control issue anyone may have. John O'Dell is an asset to The Pied Piper Exterminators. Sincerely, Cindy Parks Bay Sierra Properties read more

Robert came to my home today to inspect droppings I am seeing on my back patio. Robert did such a thorough job and even went up into my attic even though he didn't think they were coming from there. He spent extra time inspecting my place and recommended that I probably don't have any infestation and to leave it as is now. The thoroughness, honestly, and amazing customer service was top notch. I am not a fan of killing any animal (even a rodent) so the honesty to just use a deterrent like Scram was really good news. Robert went above and beyond and I can't thank him enough. I will definitely be using Pied Piper for any future needs. Thank you Pied Piper and Robert! read more

Driver of vehicle #608 w license plate 57166f2 not driving safely and tried intimidating me by stopping his car in front of me to get out and approach mine in the middle of the road. read more

We've been using Pied Piper Exterminators in Scotts Valley for years. We recently had another pest issue and Ed in the office was quick to respond. He sent our technician, Tony out within 24 hours to assess the situation. As usual, Tony was on time, professional, and kind. We are grateful for Pied Piper Exterminators and highly recommend them to anyone dealing with pest issues. read more

I contacted Pied Piper for advice and help with a variety of pest issues. They answered promptly and set up an appointment. Todd came out to review the situation and he was right on time, professional and extremely helpful. He gave me invaluable advice, was easy to talk to and obviously knew his business. A day later I got a "bill" in my email inbox - for $0 owed. The visit was free. I am very impressed with their service. I highly recommend them. read more

Dear Byron, Your response to my being sexually harassed by one of your technicians is non-existent. For your information it was during business hours that the office was closed so your attempt at talking down to me insinuating that we were unable to read the stated business hours is extremely condescending. While you have good reviews from other customers I have also read bad reviews by customers. I am not speaking to the efficiency of your company's ability to extinguish rats, just to your ineptness in following through with a service we were told you would and your unwillingness to even address the experience of being physically handled by your technician. Is it your companies policy to leave traps at a customers house indefinitely? Since being made aware of this horrific experience and all you can respond with is to be a cheer leader for your company and in a snide way to say to us basically "good luck with your rat problems now that we're not servicing you", it is clear to me that we need to take this to another level. It's sad that given the chance to stand up for what is right and attempt to be empathetic and to make amends that you instead chose to make light of and even go as far as to gloss over the main issue as though it never happened. Good day sir and Good try. You may want to consider contacting your company's attorney. read more

Guy came knocking at the door this morning. Offered special half-off deal "because they are working in our area today". Offered to do our house for $75, and guarantee for 2 months. Okay, not so bad. We signed the agreement, and then noticed that it is a RECURRING contract, for bi-monthly service! The sales guy certainly did NOT disclose that it is a recurring contract. So we cancelled immediately. We don't like dealing with people who are not upfront and honest about the full agreement. read more

Beware of the salesman - and Pied Pipers scam I have been with Clark for sometime now and was happy, but not 100% satisfied. A salesman showed up at my door from Pied Piper to offer services. I told him I was already with someone and that I was not interested. From this point on I found out Piper Piper is not a company you should do business with. 1. The salesman claimed that a bunch of neighbors had signed up and that all of the pests would be flushed inside. If I didn't sign up they could not guarantee I would not get infested. If I did they would make sure they did our flush with the rest. The truth was none of my neighbors signed up and that it was a scare tactic in order to get me to sign up. 2. The saleman said they would call and cancel my existing service. Truth - they did not and I got double service and double billed until cancelling Pied Piper. 3. The salesman said nothing about a two year contract and I got billed for that when I cancelled. 4. The salesman said he worked for Pied Piper. Truth - he worked for a company hired by Pied Piper to get new clients. He does not and never has been an employee at Pied Piper. They use outside sales agencies to come to your house, lie to you so that you buy services. 5. When the guy came out to do the first spraying (he is a guy who you will only see once) - he confirmed the above. The guy who showed up said he did initial sprayings only and someone less experienced would be by to do the regular monthly spraying. I called and immediately cancelled my service. They continued billing me for two more cycles despite not spraying my house. Eventually I was sent to collections. I would urge you if anyone comes to your house - DO NOT SIGN UP. read more

I am not happy with the office at this place. I called to see about exterminating fleas in my home and the lady told me it would be $100.00 first visit and every visit after would be $75.00. She set up for the treatment and went over what i need to do prior to the tech coming out. NON OF THAT WAS THE CASE. She quoted me $100 when the teck said $220.00 she told me nothing air born just stuff for the carpets, SHE WAS NOT CORRECT. The tech Rob, was nice enough. He looked around my house and found nothing, therefor no treatment needed. I don't know, I got the impression they didn't want to do my small house. When i called to talk to the office about the difference in what she told me verses what the tech told me, she got mad and demand that i speak to the tech. no we wont be using them read more

Management and organization is horrible. I has scheduled a service and a "note" got lost and they never did the service I requested. When called to address the issue they blamed be to the lack of communication. Waited for 4 hours on the initial inspection. They need to improve on their timing. read more

Todd Johnson just left my house and I have to say I'm extremely thankful for his thoroughness and wisdom while examining my house. He explained the many different methods pest/rodents may be entering my deck and under my house! He laid out methods to fix my problem and said he would continue to check with me if I needed further assistance. Thank you Todd! read more

I have used Pied Piper since the beginning, and they have always been so responsive and helpful. Their knowledge of pest control, including best products for your landscape and trees is formidable, and they always take care of any problems very quickly & professionally. Today, Robert told me that I had a large leak under my kitchen which I would have never known about!!!! read more

This company is taking advantage of small business owners and charging massive rates. We were charged over 500 dollars for 40 min of service. Be aware of the costs. read more

These guys are good. They may not be the most perfect operator like those very expensive teams out there, but they have always been gracious and do their job. What keeps this from being a 5 star review is early on, we had the "We showed up, but no one home" excuse, even though we were home. However, after we complained, they docked their bill and we got the service for free. We have their service, and they come every month, and are great when we call. read more

Ms. Brianna, the office manager, did not return my phone call when I initially called two weeks ago to complain that the stations had been pulled on a Friday afternoon without contacting me that I was behind on my payment. I had my credit card out to pay them that Friday afternoon before they pulled the stations, but they didn't answer when I called. She did call me back that, but I was voting. When I finished and tried to call back the office was closed. After being sent numerous invoices with a zero balance, I was told that I hadn't paid anything in 2 years, which I do not believe to be true. When I finally got in touch with her today after she didn't return my call, she had a negative attitude and made it seem like they didn't even want my business. I sincerely regret recommending this company to anyone based on my experience. read more

This is my first time ever in my life, having to order service for Pest Control. I recently had to move into a new rental property and unfortunately after signing the contract and moving in over the weekend, I saw uninvited guest (few roaches). I talk to my new landlord had her call a few places for estimates and I am so happy she called Pied Piper !!! The young gentleman that came to take care of the uninvited guest was Robert Trujillo, great guy. Robert was so kind and gave me detail information as to what needed to be done and what to expect before and after. He was very understanding and patient with answering my gazillion questions. I even called him a few times after the first treatment and he always reassured me and let me know the guest would be gone in no time ! Robert, thank you sooooo much for your superb customer service, your kindness and for accommodating the twins work schedule !!! Happy Holidays, Nancy read more

I called Pied Piper on Wednesday afternoon and they sent someone out the following morning. Other places that I called never even returned my phone call. Todd came out to check our house for potential bed bug infestation. He was very thorough and super friendly. We did not have bed bugs, and he gave me some insight into what it may have been. Super nice guy--great experience. read more

This is my first time using Pied Piper, and after the first visit, I understand why the reviews are so good. We have a carpenter ant issue that Todd came out to inspect, and recommended we use ant bait to try to address the problem before a more costly and inconvenient spray. He then did an unplanned inspection of a basement area that has evidence of rats, and recommended their rodent exclusion service: he laid traps and will be back once a week for a month. He identified areas of entry and recommend we seal those up. I thought this was an intractable problem, and now, thanks to Todd and Pied Piper, I'm optimistic we will find a solution. read more

I just wanted to say thanks to John, Todd, and Arnie. What a bunch of nice guys! They took time to explain about what kind colony (thankfully yellow jackets and not bees) was living and thriving in our eaves as well as procedure and materials. They patiently answered all my questions, showed me research and videos. John and Arnie have 20 + years of experience so I felt my home was in good hands. Todd, the new guy, was was a pleasure to do business with and a good representative of the company! I locked my keys in the house on my way out. John went the extra mile and drove me to work where I could hang out while they worked. All in all, very pleased! ~Kathleen read more