I was having a fence replaced and, when the guys doing the work started to remove an old post, they disturbed what they thought was a bee hive. They said the "bees" were coming after them. I could see the "bees" flying all around, so I told the fence crew to stay away from the area and I ran inside to call an exterminator. I called Cardiff and explained what happened. The person who answered the phone said that she was going to patch me directly to the tech. David answered his phone and I again explained the situation. David said they were likely wasps. He asked where I was located and it turned out he was not too far away. David said he would take care of the job he was headed to and then come right over. I was hoping someone could come the same day, but I know people are stretched thin and are busy. I was so grateful that David felt the urgency of the situation and wanted to do what he could to help. David arrived and immediately spotted the nest. He confirmed they were wasps and explained what he would do to eliminate them. I approved the work, then he suited up to protect himself from angry wasps and got right to eliminating what he said was a substantial nest. When he was done, David explained what I would see in terms of the foragers coming back to the nest and that it should be safe to work there the next morning. He made sure I had his number, just in case. Cardiff was highly responsive to what I described as an emergency. David was experienced and friendly. The price was fair. I am definitely going to call them when my fence work is done to help manage the ants that think they own the place! read more

Amazing quick response the technician was friendly and easy to work with. I had a huge ant problem they were able to resolve with a reasonable price. read more

it took three calls and six days before the "technician" showed up. His uniform is dirty, and he was smelly. He had a box of outdated rodent traps. I had to tell him where to put them because he seemed to have no clue. He knew I had a dog and he wanted to put these things where the dog could put his nose in . He put one outside near the lemon tree where the rats were eating the fruit but again, he put it on the ground. I had to empty the trap that caught the rodent. I put it in a plastic bag in the trashcan, which I asked the technician to take. He . He only came back once to recheck the traps. I finally had to call and tell them in a bag and left them by the gate for him to pick up. It took two days for him to do that. They did catch the rat after I did half of the work. read more

I called the office, they said they would have Martine call me. He did, we set up an appointment, he came by and gave me a verbal estimate. I called and texted him the next day to move forward with the job, no response. I called the office, no answer. Why show up and then disappear? It's a waste of eveyones time. read more

My tech Billy, was here for the first time. I said we have tons of ants everywhere and spiders. I said the ants are coming up everywhere in the house and outside.He said he'd spray and I asked about windows and eves. And he said ya. Asked about going under the house and he said only for termites is when he'd do it. He sprayed house, took maybe 7 mins and left. I still have cob webs around windows and on my eves.. Cardiff you've lost a customer.. NEVER AGAIN read more

These guys are great. We have been using their services for a couple of years now and they never disappoint. They are always super responsive and will promptly schedule whatever you need. We use their services from time to time for ants and never had any issues. Reliable and friendly workers too, which always helps. read more

They were fantastic. Double service for checking for termites then another visit to check for rodents etc. Both times the service person was very professional and accommodating. I will use them again!! read more

We have used Cardiff in the past and been satisfied. Billy was often the technician who serviced our home. This time, it took two full days to even connect with Billy to make an appointment. Apparently the office doesn't make the appointments and the technicians only make calls once or twice a day, so if you miss them, you're out of luck until the next window of opportunity. Finally we connected and he came out on a Friday, and sprayed outside for ants and spiders. The following Tuesday we still had ants in several rooms of the house, so I called and asked for a second treatment. It is now Friday morning and, in spite of three calls to the office, no one has had the courtesy to return our call. We are cancelling our contract with them and taking our business elsewhere. How does a company expect to survive with this level of customer service? Maybe they have more business than they need. They have lost ours, along with any recommendations we might have made. read more

David was great appreciate his honest quote and review our rodent issue solved thank you very much. Look forward to working in the future.

Highly professional and personable company. David knows his stuff and does a great job of explaining everything partnering with you to solve pest problems. He's a genuinely nice guy to work with and seems to love his work and cares about getting things right for the home owner. He's The Man to call. read more

David was our guy from Cardiff and he was most excellent! Showed up on time. He was very thoughtful and knowledgeable and super easy to work with. He knew what to do and got busy doing it. Kept me informed the entire time. Even better, after I had suffered an accident and needed some emergency pest help, David came to the rescue and went above and beyond. Really an exceptional service and experience! THANK YOU David! read more

They came out to give an estimate--the guy was super nice. When I tried to call back to ask him a follow-up question, AS HE SAID I COULD. The Not nice woman on the phone gave me the third degree and a lecture, and I never heard back. What's up with that? read more

I recently hired these guys do perform a termite inspection on my house. I their report they listed all the finding and priced each finding individually. Per their findings they recommended multiple times to tent the house and to fumigate it, also a few spot treatments. At the end they summed up all the prices and the grand total was ridiculous. While all I needed is one tenting and fumigation job. Per their recommendation they wanted me to pay the grand total (huge amount) while all I needed is to select one tent job that was a fraction of the cost. They did not make it clear that I can select one tent job, it was not in writing on the report, as they recommended all the jobs with their grand total price (bunch of duplicated). Complete rip off! When I called the company I have pointed that out to them and they placed me on an infinite hold. read more

I called about a wasp nest under our eaves and David was out taking care of it within the hour. He came back out a couple days later to take care of some stragglers at no additional charge. Definitely recommend! read more

Matt and all the staff at Cardiff are really nice. They always go the extra mile to squeeze us in when there's an ant crisis. Matt knows so much about bugs and their behavior and he's very safety conscious about children, pets, and plants. read more

Rarely have I been treated so poorly...I had to make two appointments with Cardiff. They didn't show up the first time at all. The second appointment apparently an employee (Billy) showed up and stood around in the parking lot and left because someone told them I just drove out of the parking lot. I asked why didn't they come to my business and apparently I wasn't just speaking to Billy on the phone but the receptionist chimed in to yell at me. It was a horrible way to treat a customer that they messed up on the scheduling???? Apparently they have no respect for their potential customers. read more

Matthew was dismissive, obnoxious, interrupted and talked over my partner and me, and refused to listen to anything we said. He just talked about what an expert he is and gave me a borax bait, calling it "the good stuff." This was after I explained that the ants were coming in every room (and I told him multiple times). I can't recommend a company that would employ a person so unwilling to do an acceptable job. read more

This is a review for a service last year (while filling tax, it occurred to me I should leave a review on Yelp in addition to Google Maps): David responded to my request very quickly and came to terminate a yellowjacket nest in the yard. Very reasonable charge (much lower than the quotes from two other pest control companies). Big thumbs up! read more

The office staff and technician were so helpful and nice! They were quick to respond and came to our house to help with a rat problem outside. read more

I cannot say enough about Roberto at Cardiff Pest Control in Santa Cruz. He arrived exactly on time, was thorough in finding the root of my problem and took care of business. In addition, he was polite, respectful and experienced - he knew what to do. He also returned the following day to clear up the residue, even though he had to come in horrible traffic all the way from Pajaro. Thanks Roberto, you deserve a raise! read more

I was having a rodent problem in my kitchen. There was a nest of some sort behind my dishwasher. Called Cardiff. Big mistake! They came out. 5 times and did absolutely nothing! They wouldn't move the dishwasher at all. All they did was set out 2 traps and said they'd be back in 2 weeks. After 5 visits and doing absolutely nothing, I told them to leave. Also caught them bold face lying 3 times! A useless company!! read more

i am new to the area and wanted to give local pest control business, so I called these guys. They said it would be $175 for an initial pest inspection, and I made an appointment. I called the day before and confirmed the appointment. despite this, the inspector did not show up! the pest control office was very sympathetic and sent someone else out. that dude showed up and did not even have proper tools to open the crawl space panel.. I had to use my OWN screwdriver, an ordinary household screwdriver, and open it for him. what?! the inspector took about 7 minutes to check the property and found only one crack where pests might be getting in, an obvious crack that I already knew about, and that one thing, sealing a crack, was not something the company does. I called a week later and indicated that I had not received a bill for that consultation. The staff I spoke with, initially said the bill would be $225, and then could not tell me how much the bill would be because "it depends on what he does..I have no idea how much things cost, I just work here". are you joking? That's a lot of $$$ considering the service. feels like I'm paying for people to just sit around snd tell me they don't know anything. Their inspection fee of $175 (or $95 or whatever it is? They can't tell you in advance, unlike all other companies I've dealt with) is comparable to Bay Area rates, but service is terrible. I am grateful that they made last minute arrangements to repla the no-show technician, but that never should have happened in the first place and it delayed my entire day. read more

Very honest company. Came out to set rat traps, gave a clear and reasonable plan of action. Told me I could dispose of traps or the would charge a fee to come back and check and dispose. I went the latter route. Got the bill, paid, and then they called me to tell me they accidentally over billed me. They Didn't deposit my check, they rebilled and then I paid the reduced amount. Thanks Cardiff! read more

All I needed was a quote for gopher removal. The nice lady answered my call, and said a technician would call me back asap. Nada. Please don't say you'll return call, and then not... read more

Roberto and team were great! I felt in good hands when they took take care of my rodent problem. Came right away and did a thorough job.

When I called, they answered and they were at my house within 20 hours- they did the thing to get rid of these ants and 10 hours later the ants are gone and I'm happy! End of story! read more

I called regarding a rat problem in a house in Santa Cruz. Ken Walton came out to meet with us promptly. He gave great advice and explained the options and their costs. His advice was clearly based on extensive experience. I really appreciated his practical and helpful suggestions. I will call Cardiff Pest Control and Ken anytime I need pest control help. Bruce Hope read more

Last year we had lots of ants and spiders.. it was super gross... to the point where we had what seemed to be a costco bag of raid bug kill mini disks all over the kitchen, bathroom and our bedroom. Recommended by the BF's mom, this place comes quarterly. Slowly but surely with each spray there were less and less ants *which I cannot stand* and fewer spiders. Now there are no ants *knock on wood* and fewer spiders (only a couple not one in every corner of our ceiling and floors. They are non intrusive and super low key.. they call you letting you know they are coming, they spray and then leave the bill if you are not home... simple as that.... I personally feel the price is reasonable...especially since after two sprays the bugs were 90% gone and now they are essentially all gone. read more

One phone call does it all . One of the best customer service experience that I had with David. He offer me the best deal that works best for me ,very friendly, helpful and knows what it takes for the business. I do recommend Cardiff Pest Control for you read more

No Love, Lets see if the competitor can help me. I tried to set up an appointment with the company to have work done, however they said they would call me 8-9 am and never did. I called back to confirm later that day and again they said they would call me Monday 8-9...to my surprise and thank goodness I wasn't holding my breathe they didn't call. Guess my money isn't green enough. Now instead of the tech calling I've asked the owner to call me...any takers on if this will happen? read more

A relative was staying at our vacation house in Santa Cruz and reported a bunch of live and dead beetles inside. Fearing the worst, I contacted Cardiff to check it out. I was coming in from out of town and had a tight schedule, and they were very accommodating in setting something up quickly. Ken Walton came right on time, checked it out and told me that the type of beetles I had would not harm wood or people. He said he could spray the house and nearby trees, but it would be a waste of my money since the beetles have a life span of just a few weeks and would soon be gone. I decided to save the money. I offered to pay Ken for the visit but he declined. He also gave me some free bug advice for problems I have at my other house. I highly recommend Cardiff. They are responsive, honest and know their stuff. read more

I love this company, they have been amazing! We had a huge gopher infestation, and after dealing with other companies that completely let us down, we called Cardiff. From the minute I called, I could tell that this experience was going to be different. Within an hour, I got a call from Matthew, and he was able to come out within 48 hours to treat our yard. Follow up visits have been easy, scheduled extremely fast and the service has been impeccable! I highly recommend you call Cardiff first! read more

Not impressed with these guys at all. They came to my house to address a rodent issue and really did nothing other than tell me they weren't going to look under the house during the inspection that we were paying for and then handed me a bag of charcoal to kill the odor for $75 that they told me would provide the same results for odor elimination as $5 worth of charcoal. I ended up figuring out where the pests were entering and fixed everything myself. Complete crooks. $75 for a bag of odor eliminating charcoal that at the most online sells for $20. read more

These guys are awesome! I had them out to our house to give me an estimate to treat a carpenter ant problem. They easily could have quoted a job but instead let me know it was a minor problem. He gave me what I needed to treat the infestation for no charge at all. I tried to pay him but he refused even though he came all the way from Santa Cruz. What great service, just another example what a great community we live in and why I love living here. It is hard to find honest companies you can trust. If anyone is in need for a good pest service please look these guys up! read more

Honest, effective, on time with a smile. Thank you Cardiff for slaying my ant problems! read more

My experience so far has been great. Chrissy & Roberto in the office were helpful and efficient. they reviewed emailed pictures of bedbugs & explained the process. Milton showed up the next day on time, inspected the area and treated same day. Milton will be back in two weeks to reinspect and retreat. looking forward to this BB problem to be behind me. i feel confident w Cardiff it will. read more

I was instructed by Johnnie to bring samples of my pest to his office. I did this and requested that he call me. He said the samples were not fleas and never returned my next call. I am not sure how this business operates, but they were rude to me read more

Horrible process for scheduling service. I would avoid this company at all cost. I can't imagine how much business this place losses because they don't have a better system for scheduling. I played along for a bit but got tired of the back and forth and constant response "The technician is out. I will have him call you back.". I asked if I could arrange a specific time to talk with the technician instead of playing phone tag but they couldn't do that. I was very straight forward about my frustration and their response gave me the impression they could care less. I'd avoid this company and their willingness to waste potential customers time. read more

I called Cardiff bc my trusted neighbor Had recommended them. I was so pleasantly surprised that I could actually enjoy a visit from and exterminator I had to write my 2nd in a life time(69) review. They sent David who was so dedicated to his job he had me exploring the bugs with him like a kid in science class. After he left I thought, "what the heck just happened? I hate bugs". He also set some traps for rats and gave me his cell number so I could call as soon as I heard the snap. He returned ASAP and the whole situation was under control within a couple weeks and 4 visits all included in the price. I highly recommend him. read more

I cannot speak to their work only this -My complex put in a service request and someone from Cardiff did call me the next day. I told him I had what appeared to be rat droppings in my patio specifically inside my Weber. He said yea- probably rats, they are all over, nothing you can do. Huh? I asked him if he could still come by and confirm that is what they were and he again said, that's what they were. I again asked him if he could come by as I really wanted to be sure I knew what I had and whether he thought it was one or more - finally, he said, yea yea. I'll swing by on Monday. I'll call you before I come- Of course no call, no show. After hearing about my experience my Management called another company who will be coming by to take a look at my patio, the perimeter of my property as well as the garage. How hard is that? I thought the guy from Cardiff was extremely rude, dismissive and really didn't want to come out which he proved by being a no show. read more