Just received a inspection report from Western Way Home Inspections (under same company) I've never seen such a poor home inspection report written by a " Professional Home Inspector". I've just read through 35 pages of pure garbage, almost every page is prefaced by "We are not professional roofers/plumbers/electricians", like I get it, but can you estimate the condition of the roof/electrical/plumbing systems instead of saying stuff like - "We recommend you keep the gutters clean" - "Most of the drainage pipes were hidden within the walls" - "Door: Appears functional" - "It's your job to know where the main water and fuel shutoff valves are located" They didn't even bother to identify where the main water shut off valve is, the report is so sloppy and rushed, I'm getting triggered just reading through it. read more

Excellent work and customer service! Overall, would highly recommend for getting a pest problem actually dealt with. My husband contracted Western Way to address a bird problem that's been affecting our solar panels and posing significant health hazards due to large quantities of bird droppings in our yard. Initial bird pest inspection went well and Daniel provided a clear understanding of the options we had, as well as some suggestions on how to approach our problem, and brought up other issues we hadn't considered. Daniel has been excellent in maintaining clear, transparent communication with us and in making sure our needs were heard and met. Like other reviews have stated, Daniel is an outstanding professional and takes very good care of his clients. When we had a little hiccup with the initial work done, Daniel was quick to resolve the problem, provided full transparency on the situation, and got things back on track. We were also appreciative of his team member, Jonathan, who was diligent in getting the work done installing netting on our solar panels, bird spikes, and placing several additional deterrents for extra measure after we noticed that there were still lingering birds near our roof. Both Daniel and Jonathan were prompt and accommodating with getting follow-up work done, especially as birds migrated toward a different section of our roof. Results have so far shown their solution is effective as we're seeing a significant reduction in bird droppings due to birds moving away from our home. In general, we're very satisfied to know that Daniel and Western Way will be responsive to our feedback and ensure our pest problem is actually resolved, rather than just getting some work done, taking our money, then disappearing like other companies might do. Again, strongly recommend working with them if you really want a pest problem dealt with! Pest control may be pricey, but the quality and value that you get with Western Way is excellent and feels totally worth the cost. Thanks so much for providing such great services! read more

I needed pest service ASAP and Western Way Termite & Pest Services came thru. Brandon has great customer service, explained everything and did an excellent job! Would recommend him. Lorraine K. read more

A guy came out to my home and inspected the attic, inside the house and around the perimeter. He poked a hole at a place outside and droppings fell outside which he claim to be from termites. He said he would send me a report and give me a quote on cost. After two weeks, no email, no phone call, nothing. I guess I'll move on to another company read more

I highly recommend the service here. The inspectors are knowledgeable and go the extra mile for their clients during the inspection process. They are honest and straightforward-- they informed me that the property was fumigated in 2020, so no further treatment was needed, which helped us save money. They also found additional termite spots that other inspectors missed and even went under the basement to ensure everything was in good condition. My auntie also recently completed her inspection with them and had a great experience. read more

I am a Realtor with Compass in Carmel and recently had the absolute best experience with Abel. He did an inspection, a supplemental inspection, coordinated estimates and even spoke to my clients - for a long time! - about his findings. Abel went above and beyond, was very kind, respectful, detailed, thorough and incredibly patient and knowledgeable about his findings in the reports. I've worked with many termite & pest companies over the years and Abel and his team at Western Way have hands down been the best. I will absolutely use them moving forward and will refer them to other colleagues and clients. Thank you, Abel! read more

I have been with Western way for about 2 years. They have amazing services at an excellent price. They are very professional and do a wonderful job keeping my home protected from unwanted bugs. More recently I have had a mild infestation of paper wasps. Western way were very helpful and came over to take down the hive. It seems like there are some more hidden in my roof and they were more than willing to come and handle the situation. Overall, they take excellent care of their customers. They tackle any issue. They have great pricing. And they are by far better than the other providers (I previously had a different provider). Highly recommended read more

I highly recommend the service this company provide. The inspector Drew was able to spot exactly the issues with infestation after inspection and provided a report in a timely manner. I had the opportunity to work with the technician, Jonathan on a couple of occasions and he did a meticulous job and provided an excellent service and workmanship. I give this company a 5 star rating. read more

UPDATE 6/8/24: After I posted my review, the estimator kindly reached out to me and explained that rescheduling due to my daughter's unexpected hospitalization meant that subcontractors would be used. Honestly, I don't recall discussing whether the rescheduled dates would involve their own team or subcontractors. However, I was under a lot of stress at the time, so I might have missed it. So maybe most of the time, the insulation isn't subcontracted out. Just ours was. ANOTHER TIP: On the day of the insulation, it would be wise to cover any upholstery you have, as shavings from the insulation may fall through the lights. If I had known, I would have thrown sheets over everything to make cleaning up afterward easier. read more

We have been working with Western Way for about 4 months now and are truly grateful we found them! We purchased a new construction that was infested with ants and spiders, and needed some help. Being busy business owners with small children, we needed someone professional, consistent, affordable, and communicative. All of their employees we have interacted with have been great, and even assisted with a small mice problem we had. I definitely recommend using them for any pest service needs! read more

Fumigation takes a lot of prep work. Unfortunately, there were a few miscommunications about the prep which resulted in some losses that could have been avoided. The owner, Chris, was kind enough to reach out and compensate for some of the things we lost. Chris seems to care about the work that he does and his clients. It's nice to know that Western Way has their client's best interest in mind and are willing to make up for it when mistakes happen. Other than that, our house is now termite free! read more

I had a nest of paper wasps under one of the windows. I'd seen them buzzing around but couldn't figure out where they were coming from until we had our windows cleaned, and out they came. They stung one of the window cleaners and when the cleaners were showing me where the nest was the wasps got me too. Man, that hurt. I reached out to Western Way and another service. Of the two Western seemed more professional, personal, and knowledgeable. Daniel was there the next day promptly at 06:00 am and took care of the wasps. On the way, I signed up for quarterly treatments around the house and every morning since I've been seeing cockroaches and crickets belly up on the driveway. Overall highly recommend. read more

Prompt service, excellent work, amazing response and the key is, 90% reduction in ants. 4 months ago we had roaches in our garage and bedrooms. We felt like we were living in an ant colony. 4 months later, ants inside have disappeared. When they do appear occasionally, Brandon comes down and uses his gel product. Within 24-48 hours, they are gone. They come out for free as we have a monthly retainer and spray as often as we need. This is the best value for the money as they stand behind their work. read more

Great customer service and very knowledgeable and get back to you quickly. Quote was very good!

I had western way come out to my business and spray for bugs that were getting in. They were very professional and helpful. They showed me some gaps under my door that was leading them to come in. Their prices were great and I will have them come to my home in the future. I highly recommend that you use them for your pest control. read more

Brandon was fantastic! He was knowledgeable, professional, and thorough with his work. Helping keep my home pest free. His attention to detail and clear communication made us feel confident and informed throughout the process. I would also like to extend my appreciation to the ladies in the office Christy Madi and Ilene for being extra helpful and kind throughout the appointment scheduling process. We highly recommend western way termite & pest services and more specifically Brandon for any pest service - related needs read more

So was a little concerned about having my house tented thinking my roof would be damaged, but after talking with Andrew he assured me he would talk with the fumigation company and also let me talk with them. So update they did a fantastic job no damage at all everything looks great , had Western do the damaged wood repair Johnathn did this work he did the same high quality that i would have done myself it looks so good you cannot even tell it was done outside of paint which i will do it look Fantastic , and the cost is very reasonable i can't say enough good about this company and the workers Andrew and Johnathn and the women in the office a real pleasure Thank you all so much , Jim F. read more

It is an understatement when I say they truly go above and beyond for their customers. Abel was our inspector and it was his honesty and patience that tipped the needle in favor of going with them for our termite treatment. I had a list of questions (and it was quite A LIST) and he patiently answered all of them every time I called and with details that I was looking for. He even made a couple of trips out himself to complete a robust inspection and ensure the treatment teams prepped and treated things properly. He also explained and showed where things were damaged. All this matters a ton for a first time home buyer who doesnt know any of this and has a lot going on simultaneously. Abel, Jonathan, and Jason took the worry out of this treatment process - thank you all and especially you Abel! Another friend had recommended them as well, but after my own experience, I would recommend them to my network as well. read more

Great Service and help from Western Way Termite & Pest Services! I am beyond grateful for this business! Bees swarmed our home and moved into a wall through a small hole in a pipe cover. Daniel and Brandon at Western Way Termite & Pest Service were amazing and so helpful during the process of getting rid of the bees. Orginally,we called bee keepers as our hopes were to relocate the bees. The Bee keepers were not helpful and the bees got angry and a quickly became a big terrorizing problem. Thankfully, Western Way Termite responded quickly amd came out. They were able to successfully take care of the bees. if you have pest issues I highly reccommend this business. Daniel and Brandon were very profesional, compasionate as to the issue and successful in helping. Thank you Western Way Termite & Pest Services! read more

Chris, the owner is a very pleasant and proactive professional, who provided me with the most reasonable quote among all the companies I spoke with. The treatment and follow up services were all handled my Ismael, who is also very professional and responsible. He would call me promptly on his way over for all the follow up visits and send me a service report after checking. I highly recommend this company. They are affordable and a very pleasant team to work with! read more

Excellent service. Daniel was prompt, professional and very knowledgeable. He gave me useful advice to help me address other concerns. Thanks! read more

They killed the hornets in a nest in the ground in my backyard. They were prompt, decent price, and Daniel answered my questions and helped me understand what was gonna happen. read more

Scheduled an appointment only to have the technician call and give a different time. Then the office calls me to, basically call me a liar about when the appt was scheduled for! It's really annoying because the company called me the night before and CONFIRMED THE TIME OF THE APPOINTMENT!! If they needed to change it, they could have done that with the confirmation. But I get it, the CSR needs to cover herself for her error and what does she care if the company loses new business? However, I live far from the property that needs treatment AND I have a job, I can't make the new time. Unreliable and untrustworthy are what they have shown me today. Why would I use them for actual work? I would always be worried that they were cutting corners or doing sloppy work. Western must be doing so well, they don't need new business. Too bad since I own several properties in the area and I am always on the lookout for reliable services. read more

I have been having an ant and spider issue at my house and contacted Western Way Termite and Pest Services. Not only was the response time quick, they were professional, knowledgeable, and their customer service was outstanding. I highly recommend them. You won't be disappointed! read more

I just bought new house and wanted to do my own Termite inspection. Chris and his team came by quickly, inspected the place and identified Termite areas that were not identified before. Furthermore, the old inspection was done by same company hence Chris owned the gap and did a decent discount, plus free check up. Really appreciate their efforts and help especially when things go south that's when clear ownership and help becomes clear. Definitely would recommend hiring them! read more

Nice guys! Smart and helpful too! Would recommend. They have seen a lot and experience is important in this field

Extremely prompt and professional service today (through the rain) from Abel Arias. All my questions were answered very well. Highly recommended! read more

This company did an inspection on my home, but they put my realtor as a property owner. When I called to ask them to change their typo, the receptionist was very rude. Mistakes like that should not be made. Very unprofessional. Now I have to order another inspection with my name on it, I would never recommend them or use them again. Update...2 days later... Chris (manager) called to apologize and was willing to update the inspection. He was nice and it's unbelievable he works with people who don't know how to provide costumer service. Thank you Chris for calling. Hire Chris and this company. Avoid calling the receptionist. read more

Chris and his employees did a fabulous job with the termite inspection and the follow up treatment on my home in Mountain View. They were on time every day and cleaned up after the treatments. They were very nice and professional and did a great job. After the treatment they made all the repairs to the house that were necessary to bring it back to the original condition and did a wonderful job, again cleaning up and hauling all the left over materials away. They made what could have been a traumatic experience very easy. I highly recommend them! read more

Competitive pricing and great service. Paid for the full house inspection thinking we may need it for our refi but didn't. But the inspection was very well written and we used this as a guide for our home repairs. The fumigation was promo and professional. read more

I needed my home fumigated and after searching the web for local services. A co-worker of mine recommended Wester Way Termite Services. I gave them a call and scheduled an appointment. Do to my busy schedule they worked with me and scheduled an appointment to my satisfaction. Christopher came out and did a thorough walkthrough of my property and explained to me the next steps, if, I were to schedule. I got a few more quotes and I went with Western Way I was pleased with his truthfulness and not trying to up sell me into services, I didn't need. If you're looking for quality and professional work give Western Way a ring. read more

I chose Western Way Termite service based on their reviews on Angie's list . Chris and Laura were friendly and professional. They were great! Did what they said they would do at the price they quoted. How refreshing! A great experience. I strongly recommend them read more

Used Termite Services twice. On time, took his time with inspection and provided reports the following day. Very helpful and answered all our questions. read more

Everyone was very professional, friendly and knowledgeable of the job at hand. They come on time did the job and cleaned-up after they were done . I would hire them again if the need ever arises. read more

Chris and Company was very responsive. Altered me the problem(s) and sent a detailed course of action on the problem. Took pictures of the work and sent them along. Took care of the job in a quick manner and worked around my tenants hrs. read more

A+! Highly recommend for their customer service, honesty, expertise, quality of work and the ability to find the most effective and cost efficient way to treat the problem! We bought a house that had more termite damage than expected and Chris gave us peace of mind - he talked to our neighbors to see if they knew if any termite treatment had been done in the past by previous owners, walked us through the issues and discussed in detail how to resolve the problem both short and long term. His crew is very hardworking and courteous. Definitely a full service company, not just any termite/pest company! Very happy with their work. read more

I used Western Way Termite Services for my subterranean termite problem earlier this year. Chris had great customer service and Harvey was very knowledgeable on the issue. He gladly answered all my questions. He noticed there were more termites coming from a specific area and he made sure to give that space extra treatment. After treatment, Chris contacted me just to follow and see how everything went. They care about their customers and take pride in the work they do. read more

We were referred to Western Way from our real estate agent. Chris came to complete the inspection of the home we were setting up to sell and he was forthcoming, honest, and super professional. We liked him so much that we decided to reach out to him again to inspect the new home we just closed on and proceeded to hire his team to complete the fumigation/soil treatment. A last minute issue came up regarding the dissembling of our neighbor's fence. We were initially under the impression the fumigation team only needed access onto the neighbor's property (neighbor kindly signed a permission form) but the fence actually needed to be disconnected/reconnected. We did not know any contractors last minute to help us with reconnecting the fence but Chris went above and beyond and took care of it for us. Our main concern was to ensure our neighbor is happy with his fence exactly the way it was and Chris made sure of that. We 100% recommend Chris and Western Way for their services! read more

I am writing this for both myself and my wife as an expression of our outstanding satisfaction for Chad Weaver and his two employees, Juan & Harvey who completely gutted our bathroom and completely remodeled our new bathroom. Chad who is the owner of Western Way Services is a real pro. Five years ago he completely did the same thing to our kitchen and it turned out super, we have gotten so many compliments about the new kitchen over the past five years and this man helped us out with the design of the kitchen. Chad met with me and my wife in April, first here at our house and then at a supplier and he was with us there at two suppliers for two & a half hours helping us out as to what to buy for our dream bathroom. He even accepted our invitation to go to dinner with us so we could discuss the things that we ordered for the new kitchen. The job started on June 11th, a Sunday when Juan came to our house at 9:30am. I showed him where everything was at and then I left for the airport to meet up with family down at Disneyland. Chad arrived shortly after I left, he and Juan completely tore out the old kitchen that day, only to discover there was damage to the wooden floor. No problem, they repaired that the next day and started installing the tub in prep for the sub-contractors Chad hired to come in and install all the tiie and glass border decoration which turned out fantastic. This was not your normal bathroom remodel job, we had several things where prep work had to be done to install a new vanity light, an embedded medicine cabinet, all the new plumbing parts which were complicated to install, a new ceiling fan, light assembly and then of course all of the required electrical work, plumbing work and then the painting of the walls which were not tiled. For Chad, this was no problem, he just had to figure out how to install everything, get everything wired, connected correctly to the water and then some other things he knew had to be done to complete the job. Chad, Juan & Harvey were excellent, they did an outstanding job and left our home as clean as it was when they first arrived to start the job. Our friends and relatives can't get over how great our new bathroom looks and works. If you are looking for a good contractor to remodel your bathroom, Western Way Services is the company to contact. You will get to meet a real pro, Mr. Chad Weaver, he and his employees are very proud people and they do outstanding work. Thanks again Western Way Services, Denny & Dona Leonard from Sunnyvale, Ca. read more

I have had work done by Chad Weaver's workers. Two of his men worked in the basement of my home. When the job was completed, they left the place clean. Another of his worker who worked alone in the basement did not clean up the mess he accumulated. I had to call Chad to have him clean-up the mess. I could sense that he did not want to do the work even though he came himself and cleaned up the mess. The home needed to be tented. I was out-of-town at the time when it was tented. When I came back 3 days after the home was tented, the area where the home was tented was a mess. I had to call Chad and he had one of his workers come by and clean it up. However, the work wasn't completed as it should have been. One of the rain gutters had been taken apart and even though Chad's worker came to put it together, he didn't check it to see if it worked. I again called on this. It was never resolved. I also asked for a termite clearance to be sent to me by e-mail. I called twice. In each call he said he would send it. The first call was 3PM; I called again at 5PM. I left the home and returned and checked at 9:30PM to see if the e-mail of the termite clearance had been sent. It wasn't. I e-mailed Chad stating I would not pay for the service unless he sent it. He sent it. The problem is that he doesn't check on the work immediately upon completion. No customer should have to call over and over again to have the place cleaned up or items to be placed in its original position. As a senior citizen, I am very disappointed. read more