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    The Pickers Exchange

    4.2 (21 reviews)
    Closed 10:30 am - 5:00 pm

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    1 year ago

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    1 year ago

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    1 year ago

    Even though we did not purchase anything they were so nice and informative We will definitely be back for any musical needs

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    3 years ago

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    1 year ago

    Young guy with dark medium long hair behind the counter was rude. Didn't get to meet anyone else. Won't be back

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    3 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    4 years ago

    The best guitar shop in Chattanooga! Very friendly, and knowledgeable staff. Will make sure you are taken care of.

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    8 years ago

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    10 years ago

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    6 years ago

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    14 years ago

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    9 years ago

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    10 years ago

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    12 years ago

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    Ask the Community - The Pickers Exchange

    Review Highlights - The Pickers Exchange

    I had a 4-inch top crack that Clayton was able to repair completely without any issues.

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    Guitar Center

    Guitar Center

    (26 reviews)

    $$$

    I went in on two different days and the entire time I was in the store nobody asked if I ever…read moreneeded help with anything. In the acoustic room an employee (older guy) was playing and singing with his friend so loud I couldn't even hear to check if the classical Taylor I was interested in was in tune. I went to the pro-audio to buy an sm7b,stand, cable and still nobody acknowledged my existence let alone speak to me! The store was not busy either time! If I can't get help making purchases I know I wont get any help if there are problems and I need to return! This store needs customer service help desperately! I never have this problem online with BHphoto or sweetwater! Was gonna try to give the in-store guys a chance.

    Awesome Service, Good Selection, Good Prices!…read more I got really good recommendations from the gentleman pictured in this review. I came in not 100% site of which product I wanted and he narrowed it down a bit and then pulled out something I hadn't even considered which was even better for my purposes, so outstanding work my good man! There was a good selection of speakers to choose from. Do they have everything? Of course not, nobody does but it is a good selection. They can also get other stuff in from their website too. Guitar center always seems to have a decent price on products. This location isn't as large as Tempe Arizona but they have crammed as much as possible in here and as mentioned the service was great with my guy. All in all this is a good place. What are you waiting for? Get in here and get some new gear, you know you want to!

    Sims Guitar Painting & Refinishing

    Sims Guitar Painting & Refinishing

    (33 reviews)

    Here's what I got... LOVE the guitar, the paint is beautiful, feels great, incredible color... love…read moreit... However... ALL CORRESPONDENCE WAS INITIATED BY ME either asking about how the process was going or if it was ready. (He quoted on the phone so I can't prove it, a 6+ week turn around... that was February... hence, reaching out in March to see how far along it might be due to my excitement - shame on me - ... hell, let's TRIPLE that number even if I was terribly mistaken, to18 weeks, which should have put it mid-MAY... didn't get it back until AUGUST). - Feb 2nd he received the shipped guitar after lengthy phone chats about what I wanted. Paid in full. - March 3rd, said "6+ weeks out." - April 15th, said "next week completion date." - May 8th, said "a week before I can finish and box and ship." ("Running behind.") - June 5th, said "about ready to box and ship." ("On vacation.") - July 11th said "Out of work this week, hurt my leg and twisted my ankle last weekend on the lake. I'm confident I will be back in the shop and be able to finish this up and get it out next week. Also, keep in mind it is not unusual for turnaround time to be 4+ months." - July 30th, said "most likely shipped out tomorrow." - August 5th, had to ask for the tracking (he had shipped it and never sent me the tracking until I asked... just wanted to make sure someone was home when it arrived). - Arrived a few days later... Again, BEAUTIFUL work (except for the small chip on the top/back that happened sometime AFTER he made a video for youtube.... maybe that happened in transit to be fair... who knows? It was there when I opened the case... doesn't bother me...) So, how many "next weeks" did we have total in the 6 month time period? THREE times. One time AFTER he said "about ready to box and ship" implying it was almost done. AFTER he quoted me a MUCH smaller turn around time on the phone (again, as mentioned above, I thought he said 6+ weeks which is why I reached out a month later on March 3rd to see how it was going, but I can't prove he said that on the phone... hence, let's just triple that time to 18 weeks to be fair to him... which still should have put it in May... it's AUGUST). If you look at his Better Business Bureau ratings/reviews, this is the story time and again. Also look at the quality of his work... IT'S SUPER SWEET. Look at the other Yelp and Google reviews, this story happens a lot, there always seems to be something (I saw reviews that mentioned medical, tornados, etc... poor sop has some awful luck) to put him behind schedule. So, if you can deal with him getting behind, some sort of personal disaster, and him giving a bit of attitude and snark for being called out on it, by all means, give him a go... I tend to not appreciate condescending attitudes when a precious instrument that may either be very valuable either with the money invested or sentimentality is in the hands of the person being snarky... Look at his responses to ALL of his lower ratings and decide for yourself the tone of his response. I'm glad I took a chance, I just think his customer service is severely lacking. Did he lie? Did he make stuff up? Who knows... let's even say he's telling the truth... but it seems that this has happened time and again to many of his clients. Turn around time isn't realistic, no updates unless YOU reach out, delays, excuses/reasons "ankle, behind, vacation, etc." So take that for what it is worth. So, whatever turnaround time he tells you up front, document that and then triple it. So, conclusion? LOVE the paint job... finally have my purple guitar that I always wanted. So, if you can deal with delays, real or not, and attitude, go for it. Read all the reviews AND HIS RESPONSES and decide for yourself if you want to work with him. He'll tell you you don't understand the nature of the industry, and put you at fault on EVERY point, and remind you of all the work he has and has done... the one common thing among all the bad reviews is him saying one turnaround time, and keeping your instrument for MONTHS past that time.

    This shop will tell you a timeline on finishing your guitar, then completely ignore it and insert…read morehigh visiblility clients before your job at any time. My order took over twice the quoted timeline. He sends a work order then tells you to email him if anything else is needed so he can update the work order, then doesn't update the work order. He ignore obvious flaws in a guitar that any pro would question and bring to the attention of the customer. I was sent back a guitar with a screw hole on the bottom of the guitar that has zero use or logic where it was drilled. Anyone else would have questioned it. It was brought up prior to Sims receiving the guitar and he acknowledged fixing the hole and sent it back completely finished with a hole still in it. Beware

    The Pickers Exchange - guitarstores - Updated May 2026

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