Visited because I had a pin in my metal band wear out and they were friendly and fixed the watch on the spot. Would come back if I had a watch repair need! read more

Always a quick and accurate re ppl air or adjustment. Good prices. Closed on weekends tho'.

Prompt service; most times same day. Staff is friendly and helpful. Fair pricing and warranty to back their work included.

I brought my passed, paternal grandfather's pocket watch (made in 1888) into the store for repairs about 6 weeks ago, and I finally got to pick it up today. The wonderful people at the Watchmaker were able to completely disassemble, reoil, and reassemble the inner workings as well as replace a broken piece. They polished it up and now it works like brand new. Listening to it is like listening in to another time; the work is quintessentially priceless and timeless. Thank you so much for your time and work. read more

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I am like the other person with a bad review. I took my watch in 7 months ago for a watch band. The watch maker took it home (why do that?). Then he said he broke it chasing his dog (guess dog ate his homework too). They have lied several times with "i'll call you", Oh they say "I'm have a bad day", " Just a few more hours and i will be finished" In 7 months i havent seen my watch. I still have no watch and broken promise. I guess small claims court is next. read more

Sadly, my experience was very poor. I was lied to, they kept my watch for almost 7 months, and I didn't even get an apology. I took a watch that is very sentimental to me to be repaired at the beginning of the year. I was told the repair was no problem. The watch belonged to my grandfather and it was very important to me to get it back soon. I was told to expect the repair to take two weeks. Two weeks later I called and was told he had ordered the parts to fix it. A month later I was told he was still waiting on the parts. Three months after leaving the watch I called again and was told that the pandemic was causing some shipping delays. Five months after leaving the watch I called and he said he finally had the items he needed to fix the watch and he would call in a week or two to tell me it was ready. Six and half months after leaving my grandfather's watch I went to their store. A woman came outside to assist me. I asked her if I could please just have the watch back in whatever condition. Instead of offering an apology, she became very rude. She said they had given my grandfather's watch to another watch repair person. She said they couldn't fix it and this other lady apparently would. She told me I would have to return the next day to get the watch because they didn't even have it and would have to get it from this other woman. My husband picked it up the next day. Now, I have my grandfather's watch back in my hands with absolutely nothing on it fixed. These people lied to me for months, gave my watch to someone else without asking me, never even repaired the watch, and had the audacity to be rude to me about it. read more

Kind spirit- good work on various watches Low cost and high cost watches were all repaired with care. A watch band replaced with superior version and so much better than looking online myself read more

Wonderful service. Fixed problem within minutes after more expensive jewelers (Jared's) would not even look at...all for $10. Will definitely return! read more

This place is awful. I should have noticed when I first walked in that it was unkept, disorganized, and most of their clocks are off time. I left 4 very expensive watches with them. 2 for new batteries and 2 for cleaning. When I picked them up I noticed that my Chanel watch was missing screws in the back. They didn't have the correct one so they put in one that didn't fit correctly and sticks out. The back was also attached upside down. Also neither my Chanel or breitling were cleaned correctly. They are not keeping time now! I would never bring another watch to them again. read more

The Watchmaker staff is one of the most knowledgeable and Honest businesses when it comes to watch repairs. I have used their services for many years and give them the highest recommendation for their knowledge of watch repairs , including high end watches like Rolex and Omega. read more

I took my wife's watch for repair before Christmas and was told a new part needed to be ordered and it would be ready after New Year's. I went there today, Jan 3, and they had it ready as promised. They also cleaned it and replaced a small stone that had come out around the face. It looks and runs like a new watch and the cost was very reasonable. The best news is that my wife loved how nice it looks. We all know when Momma is happy, everyone is happy. I'm glad we have this small business in Chattanooga. I will definitely use them again and recommend them. read more

We took a watch here this morning and we figured it was a no or else they would send it off. No. They had the new battery in and setting the time on when we asked if they could even fix it. A real delight to have someone do the work that fast and not want to send it off or put us off. read more

This shop was very good in the past, but I am not sure what happened. The service and communication is the pits now. I carried a Seiko watch in to have a capacitor replaced and after 6 weeks of excuses, I picked it up with no repairs performed. I called every week and was told the same thing every week, " the capacitor will be in today and I will install it and you should be able to pick it up in a couple days. We will call you." No calls came, so I would call again a week later. Finally after six weeks of this, I went in (without a call) and was told that he needed 10 minutes to put it back together. I waited 20 minutes only to find out he was working on someone else's watch. He then told me that his associate told him that "I said not to fix it, that I was coming in to get it." I have no idea where that came from. Just another miscommunication on their part. I will not be back and suggest that you find another shop to perform your repairs. read more

The store front is pretty small so it's easy to miss. Shares a parking lot with Subway. They were friendly, fast, efficient, a bit pricey, but good service! No complaints here. Next time I will ask for a quote first but otherwise overall I would go back and recommend. read more

I wish I had read the 1/14/14 review before I took my husband's watch over for repair. The place was awful and the watch still does not work. He has a Citizen's watch with a special battery that must be replaced every 5 yrs. The place we normally go for battery replacements stated it needed a special battery that The Watchmaker would have or could order for us. We paid them above the price they "thought it would be" and the watch worked for about 3 days. When we took it back we were told you need to expose the watch to more sun so it will keep running. What a CROCK! Even if you have to go to Nashville or Atlanta...don't go to this place!! You would do better to just make a donation to your favorite charity than to waste money on their service. read more