Absolutely the friendliest and fair jewelers in the Chattanooga area!…read moreIn the 18 years that we've lived in the area we have purchased a few items and will shop there for any and all jewelry purchases in the future!!

This location in downtown Chattanooga is not worth a wooden nickel. Took my watch there for…read morerepairs, the ladies working were unfriendly, unsmiling and made no effort to welcome me with any enthusiasm whatsoever. They had my watch for at least two months. I received one voice message from the repair man at their original location stating they received the wrong parts and had to reorder. I called the ladies back several times, they said they would call back when it was finished and never did. I stopped in 3 times before actually getting my watch back, with a crown that was not the same as the original damaged one. No one told me this was happening until I showed up one last time looking for it. The part could not be matched apparently, which is something I would have liked to know before it was installed. For the pleasure of being watchless, ill advised and informed, I was charged $80. Which the indifferent lady pointed out to me was a deal that didn't include labor. Terrible service, do not go here for anything! I've heard the Georgia store is much better, but this place is worthless.

Visited because I had a pin in my metal band wear out and they were friendly and fixed the watch on…read morethe spot. Would come back if I had a watch repair need!

Always a quick and accurate re ppl air or adjustment. Good prices. Closed on weekends tho'.read more

Absolutely loved my experience. Sam was very knowledgeable and fixed my father's chain within 10…read moreminutes. Will be back !

I had a 'flim flam, shim sham' engagement ring starter set in my possession since 2014. After…read moreenduring (and surviving) one of the worst years of my life in 2025, I determined to create the ring for myself and my survivorship. From the moment I walked into Sam Edwards Jewelers, I knew I had found the jeweler to 'finish' my disassembled ring. Sam is kind, down to earth, so incredibly knowledgeable of the jewelry industry; he is a third generation jeweler who trained with some of the best known in the business. Meredith is an excellent assistant who will bend over backward to help you with your questions. They determined they could work with my 'old' wax mold and still create my ring. The result is absolutely STUNNING! I am so pleased with my ring and so very glad I chose Sam Edwards.

This place was amazing! It's nice to find a gold-buying store where you feel like you're being…read moretreated honestly and respectfully. I would definitely recommend them to anyone looking to sell gold, silver, or coins.

Goss resized an heirloom ring I had. The repaired section looked damaged shortly after. I was…read morefrustrated, but when I took it back to Goss, they fixed it with no charge and even retipped the prongs for free. It looks so much better now!! I love it!! Thank you, Goss.

Good workmanship and good price…read more My wife damaged the prongs and her diamond came out of her wedding ring. We got a new 2.04 carat diamond and Goss made new prongs and got us all set up better than new. We had him do an appraisals too while he had it. I will use them again.

The jeweler custom made my weddings. I love them ! I highly…read morerecommend this jewelry store

Terrific place to shop. The owners are very honest. They have a great selection of jewelry. You…read morecan have something custom made or they can even order things for you . If you need something repaired, they do that too. I wouldn't go anyplace else!

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arnie Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

This is a great place to shop for beautiful jewelry! Lorraine will help you find the perfect piece,…read moredesign a unique piece, or redesign your own precious piece you bring in to her store. She is so pleasant to talk to and very knowledgeable. I have purchased a few pieces from her that I absolutely love! Thank you, Lorraine, for helping me find my perfect pieces!!

What a wonderful place with wonderful professional people. My family have purchased quality fine…read morejewelry for years with Matisoff's. I wish they were still around...... They gave you customer service and very fine quality jewelry. Five Star Business!!!!!