I have not done business with them since we purchased a pair of diamond earrings. They put out a…read moreset of earrings to purchase and went to the back to package. When I got home one of the earrings was cloudy and didn't match. When I came back to the store to calmly talk about not matching, the owner called the cops on me to have me leave and took my money and my earrings. After 2 weeks of no earrings and no refund they final gave me a matching earring. Never do business with these people. I will always remember how badly they treated us and hope you don't make the same mistake.

Terrible place to do business, the smoker had nothing but lies, he'll say it was raining so he…read moresmoked illegally outside. He'll say he told me to take my 200 and leave ha all he said was we ain't selling anything after I switched from 3 items valued at 1800$ to one item cuz he chose to smoke all blow it in my face. Sad place to do business, don't want my kind? Okay I'll let everyone know including my mill+ tiktokers.... beware of shady businesses who treat customers like poop when they need us for their small biz to succeed ha embarrassing to say the least. Never leave a customer outside, get a bigger store or something.

I had a 'flim flam, shim sham' engagement ring starter set in my possession since 2014. After…read moreenduring (and surviving) one of the worst years of my life in 2025, I determined to create the ring for myself and my survivorship. From the moment I walked into Sam Edwards Jewelers, I knew I had found the jeweler to 'finish' my disassembled ring. Sam is kind, down to earth, so incredibly knowledgeable of the jewelry industry; he is a third generation jeweler who trained with some of the best known in the business. Meredith is an excellent assistant who will bend over backward to help you with your questions. They determined they could work with my 'old' wax mold and still create my ring. The result is absolutely STUNNING! I am so pleased with my ring and so very glad I chose Sam Edwards.

Outstanding customer service and fabulous merchandise! Personal detail given to each customer.read more

Me and my man went shopping here, and the experience was terrible. The place felt super unwelcoming…read moreand uncomfortable, and the staff didn't give us any space. They kept showing me things I didn't want to buy instead of letting me look around. I only wanted to check my ring size, and they handed me a dirty ring sizer. I tried on a size 7 first, but it didn't fit, so I sized up to an 8. The worker got upset and told me that "women's max size is 7" and "men are size 8 and up." I told him I thought an 8 would fit, but instead of helping me, he just shut down and walked away. The customer service was rude, unprofessional, and made both of us feel really uncomfortable. I would not recommend this store at all.

Horrible customer service from a young male employee. I have been a loyal client there for years…read moreand never had issues with their staff. When I asked to see real gold and diamond pieces and not fake ones the kid cursed me out and made derogatory statements implying I couldn't afford his real jewelry.

Wrights has been my go to jeweler for repairs for years. They are always helpful knowledgeable and…read morehave a beautiful selection of new items too. They are priced well and I love that they do the jewelry repairs Inhouse instead of shipping them off. Great place! Great People

Superior service and repairs. They went above and beyond to help us, and they know the true meaning…read moreof customer service.

Not trustworthy! Poor quality work and will not return phone calls. Will charge an exhorbitant…read moreamount and claim to have corrected the problem.

This guy worked on my Grand Father clock, that had a piece come off the gear cog. He drilled…read morethrough the brass plate and put in a cobbled up screw that that wrecked my clock. I paid for this before looking at repair, and was totally disappointed with what he had done. He said to bring it back and he would work with it!! This was a $35,000 clock, and his work will require it to be totally disassembled and a new base plate installed by a competent clock repair person. He charged me $300/ hr. and has the skill of a sedge hammer mechanic. I would never have him work on anything that I valued. Get a price before hand of anything that you get done. If its more then changing a battery , I would never recommend going there.

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arnie Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

This is a great place to shop for beautiful jewelry! Lorraine will help you find the perfect piece,…read moredesign a unique piece, or redesign your own precious piece you bring in to her store. She is so pleasant to talk to and very knowledgeable. I have purchased a few pieces from her that I absolutely love! Thank you, Lorraine, for helping me find my perfect pieces!!

Terrific place to shop. The owners are very honest. They have a great selection of jewelry. You…read morecan have something custom made or they can even order things for you . If you need something repaired, they do that too. I wouldn't go anyplace else!

The jeweler custom made my weddings. I love them ! I highly…read morerecommend this jewelry store

Great place for jewelry repair, ask for kyah or Peyton. Was told it would be a week, I got my…read morejewelry back within days. Will be coming back again

Very disappointing. My boyfriend and I have been on a hunt for an engagement ring. Early April (13…read moreor 14th) we went in and it happened to be a bridal event which we didn't know. We were in luck! I did find two rings I really liked but we wanted a few tweaks. They took out info, wrote down what we wanted and said it would be about two weeks and we'd get a mock up to see if it's what we liked. We never got that mock up. He went back to the end of April or early May to purchase me a necklace and asked about it. They apologized and gave an excuse and said they would have it ready in a week. Here we are now at the end of May and again nothing. Thankfully I have pictures of the ring and am going elsewhere to have it made. Everyone in the store was helpful, kind, and professional so this was a surprise and extremely disappointing.