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    The Pet Gal

    4.7 (6 reviews)
    Open 7:00 am - 9:00 pm

    Services - The Pet Gal

    Dog walking

    Pet boarding

    Pet sitting

    2 More Services

    In-home pet sitting

    Pet transportation

    The Pet Gal Photos

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    7 years ago

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    Ask the Community - The Pet Gal

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    Pets Domain ATX

    Pets Domain ATX

    4.8
    (42 reviews)

    I really wanted to like this company's services, but I didn't find that they were detail oriented…read moreenough for my cat and I. An important message that I sent was missed, which led to my cat's waste collecting over a period of days in the tub, and with my cat eventually peeing on my bed (he is beyond hygienic and selective with where he goes to the bathroom). Even with the missed message, I would think their noses would lead them to the tub? It absolutely stank when I got home (there was also dried cat vomit in the bathroom - I just live in a studio). And I then had to spend hours washing everything on my bed, getting Urine Destroyer, etc... really not ideal after getting home from a trip. This is in addition to lights being left on, pill pocket pack not sealed after use, and litter and garbage preferences not followed. Also, I would have preferred they contacted me when my cat decided not to eat his medicine the first day, than to decide how to handle it on their own, although their idea wasn't a bad one. They are perfectly nice people but I would say that if your cat requires anything beyond basic care (throw food in a bowl and scoop box), look elsewhere. Details and communication are important. I communicated some of this to the company and they offered me a free visit in the future, which I thought was a bit presumptuous. They did play with him and actually spend time with him (instead of feeding and dashing), which is something I do appreciate.

    We've been using their services for awhile actually a bit over a year. we frequently used them when…read morewe went to vacations to pet sit our cat. We have one cat who we love dearly, and one visit they completely left our cat endangered and the owner of this company (which says a lot about the company itself) took ZERO accountability, not only that we found our account inactivated by them which means they are refusing us service after a mistake they made- and we can no longer even contact them. They left our Patio balcony door- we live on the third floor in an apartment WIDE open with our cat who can clearly open the screen door that was slightly open. That is SO dangerous. We have a ragdoll who don't have much reflexes and he could fall and die from such a height, or even escape or jump out and seriously injure himself. They left the door open and left the keys inside with no way to get back in while we were on vacation. Then we got one text saying they left this door open and we were shocked when we checked our pet camera. This is ABSOLUTELY unacceptable. The only apology we got from this horrendous accident was "i apologize." She didn't call once, and if we hadn't seen this text message promptly i feel as though she wouldn't even have cared and went on their day. DO NOT TRUST YOUR BELOVED PET WITH THESE PEOPLE. You've been warned!!! This was over memorial day weekend and nobody was even in the leasing office to help which is super scary. Bad experience overall from a pet sitting company we've been trusting for awhile now which is so disappointing. I can see now they don't care about pets.

    The Pet Gal

    The Pet Gal

    4.5
    (107 reviews)

    This review is long overdue as I have been a client of The Pet Gal for almost two years now! I used…read moreto own a pet sitting and dog walking business of my own so this review is written by someone who used to be "in the biz!" Since moving to a regular 9-5 non-business owner, I wanted pet care for our dogs during the day. I also wanted in-home pet sitting and overnight care for our dogs so as not to disrupt their routine of having us in the home. I love, love, love Susan and Dan (the owners) and their entire scheduling staff as well as their "Pet Gals and Pet Guys". When our baby was due, Susan and the entire Pet Gal team went ABOVE AND BEYOND to help us plan for her arrival. There is nothing like feeling relieved that your home and pets will be well taken care of during one of the biggest life events. They really did go way above and beyond for us, adjusting to an ever changing situation as well as helping to make sure we had coverage in case something didn't go to plan. They even sent us a wonderful, thoughtful welcome home gift when we arrived home with our new human addition. I can't say enough good things about this company. Our favorite sitters are Jason and Claudia - my dogs LOVE them. They also leave the most wonderful updates and our home is always left better than when we left it. Pre-pandemic we counted on them to care for our pets during the day, and post-vaccine, they are able to care for them during travel time. The Pet Gal team members are all properly insured, trained, and you can trust them to show up, no matter what. You may not get the same sitter each time, but you will get the same care and attention each time. I am so thankful we're clients of The Pet Gal - they are truly a wonderful company.

    After TPG dropped the ball on getting us initiated in the system, they were able to recover with…read moregetting a M&G scheduled. This makes me feel a bit more at ease with going with them while we are away over the Thanksgiving Break. I will be updating this review based on the care we receive too ensure it's fair and relevant.

    The Pet Gal - dogwalkers - Updated July 2026

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