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    3 years ago

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    VCA Hometown Animal Hospital

    VCA Hometown Animal Hospital

    (232 reviews)

    Dr. Ramirez and the staff here are amazing. We've been taking our bichons here for treatment for…read moreyears. Highly recommend this vet.

    Extremely disappointing and heartbreaking experience…read more The staff here were incredibly uncaring and, in my experience, unnecessarily mean. I arrived about 5 minutes late for my dog's appointment. He was an elderly dog and had been extremely difficult to get down the steps and into the car. By the time we arrived, he was already stressed and panting heavily after being in the car on a hot day. We then stood in line for another 5 minutes before reaching the receptionist, meaning we were approximately 10 minutes late by the time we were actually checked in. When I explained what had happened and how difficult it had been to get him there, I hoped there might be some compassion or willingness to work with us. Instead, I was simply told they could not see him because we were 10 minutes late. There was no concern for how he was doing or any attempt to find a solution. I explained that we could even skip the main things we had brought him in for and just have him receive the vaccinations he was behind on, since we were leaving for a trip in a few days and I wanted to make sure he was up to date. I was again told they could not see him because they were too busy. I offered to wait. I said I would sit in the waiting room and stay until they had an opening, even if it meant waiting several hours. I was told no. I asked if I could speak with someone else, but was told the manager wasn't there and that the receptionist was too busy to get anyone else to speak with me. What was most upsetting was the complete lack of compassion toward my dog. He was elderly, visibly stressed, and panting heavily, and yet there seemed to be no willingness whatsoever to help us once we were there. I ultimately had no choice but to take him to a walk-in emergency veterinary facility, where I paid more than twice what I would have paid at his regular vet just to have his vaccinations done. Because we were walk-ins, we waited almost three hours. My dog continued panting and was extremely stressed throughout the entire experience. It was heartbreaking to have to put him through that when I had already tried to get him care at his regular veterinary office. He didn't finally calm down from the stress until late that night. Sadly, my dog passed away just one week later. Knowing that this was one of his final experiences with a veterinary office makes the whole situation even more painful. I understand that veterinary offices can be busy and that there may be policies regarding late appointments. What I cannot understand is the complete lack of empathy and willingness to find any reasonable solution for an elderly, visibly distressed animal who was already sitting in their office. I have never had an experience at a veterinary office that felt so cold and uncaring. Based on this experience, I would not recommend this office to anyone who expects compassion and understanding when their pet is struggling.

    K9 Shuttle - pettransport - Updated September 2026

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