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    The Perfumer's Apprentice

    4.1 (8 reviews)
    Open 9:00 am - 3:00 pm

    By appointment only

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    Bicycle Trip

    Bicycle Trip

    4.3
    (123 reviews)
    5.5 mi
    $$

    Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

    I was really disappointed with my experience. I made an appointment a week in advance for a…read moresoftware update on my e-bike because that was the earliest opening available. I dropped my bike off on Tuesday as instructed and returned Thursday evening to pick it up, only to find out they hadn't even touched it. I completely understand that shops can get busy, but if you know you're unable to get to a scheduled appointment, a phone call or text to let the customer know would have been appreciated. Instead, I made two unnecessary trips and was left without my bike for two days for nothing. Before leaving, I spoke with management, and while they apologized, the explanation was simply that they got busy. Unfortunately, that wasn't the level of customer service I was expecting after waiting a week for an appointment. I hope they improve their scheduling and communication because those two things make a big difference in the overall customer experience.

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    Bicycle Trip
    My new bike, safely locked up.
    My new bike, safely locked up.
    Bicycle Trip

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    The Perfumer's Apprentice - perfume - Updated August 2026

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