Fabulous store and very quick online ordering and shipping. Products are high quality and they make getting small quantities of good ingredients quick and easy. Will continue to buy from them. read more

Extremely disappointed with the customer service here. No one ever answers the phone, and even when you leave a voicemail, you never hear back. I've tried multiple times on different days and still no response. It's frustrating and unprofessional--especially when you're trying to get basic information or resolve an issue. If this is how they treat potential or current customers, it really makes you question how much they value their business. Definitely not the experience I expected. Would give ZERO STARS read more

This place is incredible--truly! The entrance is beautiful, greeting you with a lovely fountain, inviting scents, and vivid colors. You can most definitely tell it is a place designed by artists. My husband and I have attended two personalized workshops with Rachel, and could not have had a better experience! We were able to combine different essential oils and fragrances to create a unique scent, under the guidance of Rachel. At one point, I accidentally bumped into the glass table, and some of the oil containers fell (I know...awesome job, me..) but Rachel was patient and understanding and it was almost as though she is trained as a therapist. She responded, "Oh, don't worry about it. You were a bit scared and maybe shocked, huh? That happens, don't worry." Patient, not to mention gifted as well. I had a tough time figuring out which other essential oil to add to my mixture, and Rachel had some suggestions that worked out great! Oh, and the personalized workshop ran for approximately 2-3 hours; she provides tea, coffee, and little treats (nuts and cookies) for those prone to hangriness (me...like all the time). I highly recommend for birthday parties, fun dates, bachelorette parties, and more! Thanks, for creating such an inviting and fun space, Rachel! read more

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This review is based on customer service because the product offerings are fantastic. If you deal with Rachel or Travis you are in good hands. If you get the other woman who answers the phone after it rings 50 times...forget it. IMO defensive and rude. Not good advice either. Shame. read more

This wonderful modern take on the apothecary from antiquity- wait i mean: not just every smell imaginable but also every flavor, with an easy to use intuitive interface and easy to find physical brick and mortar location. read more

Although I have not physically been into perfumers apprentice, I live in another state, I've recently been ordering their fragrances online to make make candles. The level of customer service they have given me has been outstanding. Judy, the manager I believe, has truly gone above and beyond to answer all of my questions and has been so helpful. Although the fragrances are a bit more expensive than others they are definitely higher quality and are absolutely worth it. I will defiantly continue to order my fragrances from P.A. The quality and customer service is worth it! read more

I just received my first parcel from this company, really pleased with the quality and presentation of the products. Aside from providing great customer service answering your questions with very specific answers guiding you, they make unusual products available at retail, and their website is very complete with descriptions and tips. Materials for perfumery are not inexpensive, you may want to do your homework and research before investing, but this is a great place to start and get your introduction to ingredients that if your nose is trained, you will probably recognize from smelling them in colognes here & there. read more

Went for a birthday party- it was incredibly fun- Rachel was knowledgeable and helped us each create our perfect scent. Truly a wonderful experience and I highly recommend The Perfumer's Apprentice. I will definitely go again! read more