Oh my GOD. The crazy continues! When I replied to their comment on the Living Social site saying that my issues were with business practices (because I don't care how fat I am, you can't blame the therapist's lateness on it!), they replied with the most unprofessional and untrue accusations! You see, they're massage therapists, not counselors so when I confessed that I was miserable about my weight and unhappy because I can't find a boyfriend... well, that's just not in their expertise to handle and you know sometimes massage therapy can stir things up... Except that I never EVER said anything of the kind! Patently untrue on all counts but just because I dared say that the emperor is naked then suddenly I'm some stereotypical sad-sack fattie who just can't get a man (because you know that's all there is to life, right?). And this is after guessing my weight by sight - incorrectly by over 200lbs, mind you - and diagnosing health issues based on body size. I cannot even wrap my brain around this. They accused me of anger issues. Well, if that's the case then they won't be surprised when I go She-Hulk on the next crazy-ass reply. Do yourself a favor - RUN far far away from this business. It's a Tar Baby of Crazy; the more you fight it, the more stuck you get. You think it can't be that bad but DON'T. Just don't. EDIT: For irrefutable evidence of the Epic Level of Batshit Crazy, look no further than their reply to this review. Quite a witty rejoinder. Middle school mean girl argument tactics... yeah, that's professional. What's left? "I know you are but what am I?" SERIOUSLY. Unreal. read more

I really appreciate the response from the company because it allows me the privilege of further exposing the special brand of crazy that this organization promotes by giving people the exact events that transpired when I called to use my Living Social voucher. I called the number for the Pamper Zone from my cell phone. When the organization picked up the call there was dead sound. In other words, I heard nothing. I hung up the phone but before being able to call back an issue came up that I had to tend to. While I am tending to that issue, my cell phone rings. I see that it is the number for the Pamper Zone and I pick up the phone. An irate person on the other line says "Did you just call here?" I said, " Yes, I did but there was not any sound so I decided to call back later." The person said, "Yes, I was there saying Hello, hello, but you never said anything." I said, "Well, I'm sorry, I didn't hear anything but I assume that we just had a bad connection." The person said (again with much attitude), "Well, ma'am, I can only tell you what I know happened. Did you need something?" At this point, considering the company's method of interacting with customers and assuming that it is in my best interest NOT to use this facility, I reply, "Um, actually, no. Thank you." And I hung up. Shortly thereafter, I received another phone call from the Pamper Zone, and I allowed the call to go to voicemail. The voicemail that was left said "Ma'am, I would appreciate it if you don't call here anymore harassing us. This is a business and I will report you to the police department!" Since I am now thinking that this is complete insanity and surely just a rogue employee, I thought that if it was my business, I would want to know. So, I called back a few hours later, did not get anyone but left a voicemail message descibing the scenario and advising the owner or manager to look into it because they are likely losing other customers due to this woman. About an hour later, I received a long rambling voicemail from someone purporting to be the owner. I have transcribed it for your pleasure and edification. "I am the owner of this establishment. My name is Michelle Laker(sp). And I just got your message and I am sorry about what happened but it would probably be better if you did get a refund for your money or give those y'know coupons to someone else because from the voicemail that I heard and also from the conversation that was recorded. Um...we listened to both the incoming conversation that you made and we listed to our receptionist conversation as well, we have just delineated that it would probably be better if you did get a refund. And we apologize if we have done anything to offend youbut from what we've heard it was a mutual set of abuses. And so the customer's always right y'know but we don't like our employees abused either. We just really would...we will talk to Living Social about this matter and we haven't had any other complaints because y'know we have been in business for 8 years. So, we strive to make the client very comfortable - we're called the papmper zone - and we want to make sure we do pamper you. We realize that people have so many stresses with everyday living and we don't want to cause other stresses. So, it is just much to our chagrin that it has come to this but sometimes everyone cannot be pleased and we wish you luck and may God bless you." You have been warned. read more

I brought a groupon recently for an aromatherapy/hot towel 60 min massage. All I can say is the previous reviews description just as I experienced! Nothing was as it said and seemed very shady. I did the same had trouble finding the business once inside the building. Called and the lady answered and said the suite # was a miss print; and asked me to wait on the 3rd floor. There was a little sitting common sitting area where I waited. A man came out to greet me - asked if I was waiting for a massage. Everything he did or said referred to she said to give you this she said to do this??? So I filled out the general form while he waited around the corner until I finished. I got up to find him, and he was just standing there so I gave him the form. He then lead me to the 5th floor into a room, setup like a massage room. I watched him the whole time while on our way up to the 5th floor.. no uniform, only a bottle of what now I know was a bottle of oil hanging from his back pocket. I asked did they just move in the building, he could only answer he don't know he just started. Never met the Lady who answered the phone; never saw an office; No hot towels; no aroma! This was the craziest experience I have ever had with massages. My warning is be sure to check out these groupon establishments closely. I really felt like these people could be a scam and would be running off with the money they got from the groupons soon. Most uncomfortable feeling. read more

I read some of the reviews below and I must say I was in shock because I have totally had the opposite experience. Everything was professional, Friendly, Inexpensive. I got some quality therapy with the pamper zone and they actually went above and beyond the call of duty. read more

I was very worried about this place after reading the negative comments below. Since I had an appointment that was already paid for, I decided to keep it. I will admit that I have never been to an establishment that required me to arrive in an unattended waiting area on one floor until someone from another from another floor decided to come get me for my appointment. I have fibromyalgia and made that very clear. The massage I received was a bit rough for me (yes I stated med. pressure but it kept changing) and I am very sore and in much pain today. I will stick with TJ at 3T's Massage Therapy. She understands that fibro is a "real" condition and people with it cannot endure deep tissue massages. read more

Unprofessional and rude starting with the receptionist. I called to make a massage appointment for the Groupon that I bought, with an attitude the receptionist DeNise said "Ummm I'm going to have to call you back" and took down my info. Few hours later I got a call and they couldn't see me for a few weeks out. My appointment day comes and I get a call 2 HOURS before my appointment saying my massage time is not convenient for THEM and we need to reschedule...I explained that I took the afternoon off for this and another appointment and the receptionist with more attitude said "well today just doesn't work good for us" ... horrible customer service! This is the worse part. I was pulling up to my house after my massage and the Pamper Zone called. It was the rude receptionist to tell me that my masseur couldn't find his phone and that they would rather not get the police involved so I SHOULD RETURN IT!!! I couldn't believe she bluntly accused me of stealing his phone (lost my business long before that) then she threatened me that the cops were on their way to the address where he tracked his phone to so I should be careful...I said GOOD because I DON'T HAVE IT! Later I got a text message from the Pamper Zone saying that he found his phone... Sad part is the massage was decent but that was the most offensive and unprofessional thing that has ever happened to me - I would never go back!! read more

I can not believe this place. I am glad that a representative of this company responded to my comment. This shows the lunacy of this place with this completely made up comment about racism and Tea Party. This discussion never happened and I had already contacted Living Social to get a refund so there was no appointment scheduled. I can not believe they have resorted to harassing people online through Yelp. Stay away from this place! I would second the negative comments on this place. I am thinking that the one positive comment on this place is from the owner. I tried to schedule an appointment at this establishment and had purchased a Living Social Voucher. When I mentioned this, the person answering the phone sighed and definitely indicated to me, a new customer, that she was not happy that I was using a Living Social Voucher. She then put me on holc. Then after a few minutes of having me on hold, she told me that the scheduling system was down. I am so glad I wasted my time on hold when she could have told me that before putting me on hold. She said she would call me back the next morning to schedule an appointment. She called me the next afternoon (not morning). She then proceeded to tell me that they probably did not have any time the week that I wanted the appointment, but she could not confirm that. Then, she put me on hold. She came back on and then put me on hold three more times before she confirmed no time that week. She was extremely rude in tone as she asked me when I wanted an appointment and that it would probably not be until November. (Based on the comments on Yelp about this place, I doubt that they are that popular.) She said to name a date over two weeks out when I would want to come in. I gave her a date and she put me on hold again. Then, when she came back on she rudely (again in tone) suggested I try a different time that day. Finally, we had a time and then she asked for my Living Social Voucher number. I did not have that handy and noted that I needed to look it up. I also commented that this was taking a long time just to schedule an appointment. At this point, we were over 15 minutes. I was shocked when she had the gall to respond that I was being rude and then she hung up on me. I believe they decided that they did not want to honor the Living Social Voucher and so this was their way of doing that. read more

This place is a waist of money, gas, an time. Do not come here. I called to schedule a couples massage and the lady was polite and attentive and she provided pricing and so on.... I asked if the groupon coupon was valid for the couples massage and she said no. I asked if I can use the 20% off advertised on web site for 1st time customers and she said yes. She provide price and informed me that it's cash only and to make sure to bring extra cash to leave a tip for the therapist. That should have been my first warning about this establishment. I received confirmation emails for my app. which put me back in a positive vibe about this place. The day off app. lady called to confirm app. and I got even more excited about this massage. Driving to the location I pulled the address from the email confirmation and proceeded to arrive at an 6 story office building. The email said suite 300 the web site says suite 533. I went to door 300 and it was something else so I went back down to ground floor and ask janitor about a spa here and he said try 5th floor. At this point i call the number on tje web site and the call went to voicemail however I could not leave a message because the mail box was full. I went back to 5th floor finding it mostly vacant offices and roaming the hallways at 6pm with no one there was kind of creepy.. I knock on door 533 I hear a lady say just a minute and I hear drawers and boxes being moved around metal tools or something being moved. I continue to wait hearing more rumble behind the door. Finally a lady opens the door and I tell her that I'm here for 6:30 app and she said that I should be on the 3rd floor. I apologized and said I didn't know and she started to ask who borough me here to the 5th floor. She seemed paranoid and nervous and I told her that I was lost and the web site says 533. Then she said did nobody tell you when you called that you should have been greeted by Someone on the 3rd floor? I said no. We take elevator to 3rd floor and while we are in the elevator she says that I should have used groupon to get this cheaper but since I did not she will charge me more. I told her that the lady on the phone said that I could not use groupon for couples massage. As we walk out of elevator she leads me to a conference room with a large table and chairs and big Dry erase board with notes from meetings the office tenants used that day. The place makes you feel uncomfortable, pyramid, and I was even more stressed by the entire situation. I asked her if there were more therapists there to do a couples massage and she said yes however the only people I saw in the building were me my bf, the janitor, the lady, and the ladies grandson who was about 7 years old. I told the lady that this is not going to work out and we left. Bottom line the pics on line and the crap they say they provide they do not. I peeked in the room suite 533 it's the size of a shoe box with a purple light pointed toward the Ceiling. Place is dirty and nasty and I would not walk barefoot on this nasty carpet. The lady was just as appealing as the carpet and room itself. Dirty scrubs, nappy hair, and big gap in her front teeth. Do not come here the good reviews must be written by her and her staff. This place is creepy stay out! You have been warned!!' read more

I am sooo upset! I wish I would've came here and read these reviews before I even went to this God awful place! First of all, I NEVER write reviews for places...so this is very serious! I, like everyone else, purchased a Groupon for this place...the address is misleading and its in this random and old office building with no signage whatsoever...the person had to meet me downstairs to show me how to get up there. It was a hall full of abandoned offices with a random room with a crock pot filled with "hot" towels and a cheap massage table and decor. This place, the boss lady, the masseur, EVERYTHING is sooo friggin creepy!!! I felt uncomfortable that I had no choice in the sex of my masseur (it was a man) and that they literally got in a full on argument right in front of me. It freaked me out sooo bad I wanted to leave but was in complete shock by the whole experience.To make things worse, the guy would not stop talking and he used profanity the whole time he talked to me like "I'm gonna squeeze the shit out of your arm" and other random creepy stuff!!_ Long story shorted NOT GO TO THIS PLACE! Do what I normally do, and save up to go to a reputable spa that will make it worth your time and money...this is NOT the place! read more

Terrible service! The woman on the phone was very condescending. The location was very dirty and the staff was extremely unprofessional. I would highly suggest NEVER going here. read more

I had a less than pleasant experience at The Pamper Zone in Dallas. I called to make an appointment and it was very difficult to find a time that worked. I ended up taking a day off work and scheduling my appointment a month in advance. I received an email notification confirming my appointment. When I showed up 10 minutes early (assuming I'd have to fill out paperwork since I'd never been there before) the door was locked and the lights were out. I called the phone number on my Groupon voucher but only got voice mail. I began to get frustrated cause I had taken the day off. I left a couple of messages and left a note, then left 15 minutes past my appointment time. The lady I had made the appointment with (phone# on the voucher) did call back and tell me they had made a mistake and wrote down my appointment wrong in their schedule, but agreed that they did in fact send me email with the correct time to confirm. She offered to get me in at that moment for my massage but I wasn't available to turn around and go back to the facility cause then I would have been late for another appointment. It was very frustrating since I had taken the day off. I told the lady ( Denise Davis) that I would call back and reschedule, but when I did the only options were M-F after 6pm. Furthermore, they would be closed the last 2 weeks of the year when I was off. I was very disappointed. read more