I really appreciate the response from the company because it allows me the privilege of further…read moreexposing the special brand of crazy that this organization promotes by giving people the exact events that transpired when I called to use my Living Social voucher.
I called the number for the Pamper Zone from my cell phone. When the organization picked up the call there was dead sound. In other words, I heard nothing. I hung up the phone but before being able to call back an issue came up that I had to tend to. While I am tending to that issue, my cell phone rings. I see that it is the number for the Pamper Zone and I pick up the phone. An irate person on the other line says "Did you just call here?" I said, " Yes, I did but there was not any sound so I decided to call back later." The person said, "Yes, I was there saying Hello, hello, but you never said anything." I said, "Well, I'm sorry, I didn't hear anything but I assume that we just had a bad connection." The person said (again with much attitude), "Well, ma'am, I can only tell you what I know happened. Did you need something?" At this point, considering the company's method of interacting with customers and assuming that it is in my best interest NOT to use this facility, I reply, "Um, actually, no. Thank you." And I hung up.
Shortly thereafter, I received another phone call from the Pamper Zone, and I allowed the call to go to voicemail. The voicemail that was left said "Ma'am, I would appreciate it if you don't call here anymore harassing us. This is a business and I will report you to the police department!"
Since I am now thinking that this is complete insanity and surely just a rogue employee, I thought that if it was my business, I would want to know. So, I called back a few hours later, did not get anyone but left a voicemail message descibing the scenario and advising the owner or manager to look into it because they are likely losing other customers due to this woman.
About an hour later, I received a long rambling voicemail from someone purporting to be the owner. I have transcribed it for your pleasure and edification. "I am the owner of this establishment. My name is Michelle Laker(sp). And I just got your message and I am sorry about what happened but it would probably be better if you did get a refund for your money or give those y'know coupons to someone else because from the voicemail that I heard and also from the conversation that was recorded. Um...we listened to both the incoming conversation that you made and we listed to our receptionist conversation as well, we have just delineated that it would probably be better if you did get a refund. And we apologize if we have done anything to offend youbut from what we've heard it was a mutual set of abuses. And so the customer's always right y'know but we don't like our employees abused either. We just really would...we will talk to Living Social about this matter and we haven't had any other complaints because y'know we have been in business for 8 years. So, we strive to make the client very comfortable - we're called the papmper zone - and we want to make sure we do pamper you. We realize that people have so many stresses with everyday living and we don't want to cause other stresses. So, it is just much to our chagrin that it has come to this but sometimes everyone cannot be pleased and we wish you luck and may God bless you."
You have been warned.