Edit:I live in Kenmore and originally worked with the Kenmore store…read more This is related to a follow up visit after our trial gallon to buy five gallons of paint. Due to reduced hours for COVID-19, the store closed early (2PM on Sunday). I knew this and called to get my paint for curbside pickup...about 30 minutes before closing, and the Kenmore store was out of stock. Damn that's too bad - we really wanted to get this painting wrapped up during our weekend. No big deal! We can get this at another store - it's just 25 minutes away at the University Village location. I was on a time crunch, but I could make it if I hurried. And so the Kenmore store was AWESOME and called for me while I rushed out the door. I called the U Village store as soon as I was in the car. The associate there confirmed the order over the phone and I said I was hurrying, but GPS was putting me there at 2:01PM...one minute after closing. The associate CONFIRMED he would be able to wait until I got there and did not ask for anything else. I rushed. I got lucky with a couple of stop lights and I arrived...looked down at my phone - it's 1:59 - sweet! I made it. I called the store...twice...for curbside pickup (remember I cannot go inside, which is fine). Finally, at 2:01, the associate pokes his head out the door... "Are you picking something up?" "Yes I am - the Kenmore store called." "Oh sorry - we're closed. We just shut the system down and can't process any more transactions" "Wait. What? I called you and you confirmed." "Yeah - but our system won't allow you to pay" And this continues for about 2 minutes as I'm sure my face is turning BEET RED because I just wasted approximately an hour of my Sunday because the Sherwin Williams associate effectively LIED to me over the phone. Honestly, I was fuming at the time because I just felt...disrespected. But even now after calming down, I'm really disappointed at the customer service, and realistically, I'm going to be shopping other paint since

I bought a new house and wanted a match to the paint color on the walls in most of the house. After…read morebringing in a sample they were able to match the paint color beautifully. Very helpful people who know what they are doing.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

i've gone here a handful of times for small things to use in art projects (spray paint, wire, etc)…read moreand i've always had a great experience with the customer service. the employees are always very friendly and knowledgeable. i will say it's slightly more expensive than amazon/target/other big chains, but i'd rather pay a little extra locally than put money in another billionaire CEO's pocket so i say it's worth it. will definitely be back here!

Horrible customer service from a guy named Jason is that's his name…read more I asked for help and he just told me to go and look in plumbing. When I said I looked in the bins and maybe he knew where to find the part, he made it clear he had no desire to go look and help. This is the second time horrible service . As a contractor that went to stone-way hardware before . I've learned very fast to try and not shop here anymore. Their prices are much higher than any other small hardware stores. I asked the guy if he was one of the owners and his r were ply was HELL NO!! I live around the neighborhood and many of my clients do also. I'll remind them not to come here . This was a full grown adult also. I don't expect much from young kids , but someone 50 or older, should have some work ethics .

I love this little hardware store!…read more They are always helpful and have great service! They have a good variety and I end up here at least one every home improvement project for a last minute part.

The best old school customer service and a great selection. I'm so grateful to have this lock…read morebusiness in the neighborhood

Really appreciate the customer service here. I've called ahead to ask them to make paint samples…read morethat will be ready when I arrive and they've been willing to do this. I've called with questions regarding what type of paint should be purchased for different situations and they always answer thoroughly. Everyone who currently works at the store has been really friendly!

The main guy there is a complete misogynist. When I mentioned having called three Sherwin Williams…read moreand finally being directed to go to that store for the product I need, he chuckled and said "Oh I'm sorry, was it a woman you spoke to?" He then spent the whole time trying to talk down to me and being anything but helpful. He was so focused on intentionally talking to me in a little pet voice and pointing out that I had "misspoken" on a technical issue instead of just making an effort to help me get the product I need. The funny thing is I called him out on the fact that he was giving me false information. For example, he claimed that the "poly" in polyurethane means "clear" (it is actually short for "polymer") and that I had therefore misspoken by asking for a polyurethane enamel in a certain color. I pointed out to him that there are plenty of polyurethane paints on the market that have colors. He was like "yeah I just mean in Sherwin land." This is also false, look on the Sherwin Williams website for Polane T, a black polyurethane paint! This guy is a complete moron. He should be fired. Like all misogynists, they are idiots who don't know what they are talking about. Frustrated, I said I just wanted them to put the color tint of the numbers and letters I gave them in a polyurethane paint on the shelf and without knowing the details of what I was doing, said it would not work for what I was doing and that paint is only used by "little old ladies" in their houses. I told him to just do it anyway. He went and mixed the paint and the other guy rung me out, not quite such an in-your-face misogynist but totally unfriendly and clearly not on board with the fact that I would dare to call out his coworker. And lo and behold, the paint I bought actually ended up working perfectly.

They always have what I need and always have knowledgeable people working to help if I have a…read morequestion. I love the variety of things they have, and they always have a quick restock if the item you need is out of stock. Been going here for 15 years now and wouldn't change a thing!

Great, neighborhood hardware store. Packed with products. The staff is always friendly and helpful.read more

As a general contractor, I'm not a fan of any Dunn Lumber, but especially this one. No one ever…read moreanswers the phone. They're stock is never accurate. Drives me nuts. Dumb lumber is just a miniature Home Depot that charges double. And takes twice as long.

As always at Dunn lumber I was greeted immediately and was asked what I was looking for. No delay,…read moreno trying to find help. I described what I needed, they took me right to it and told me how to get to the loading area. They also loaded all my purchases cheerfully. it is always like this at Dunn Lumber.

Got a painting project? I've got two words of advice: Miller…read morePaint. Sure, you might save a few cents on a gallon of paint someplace else, but know what you'll be missing? Excellent customer service! Today was my third visit here in about 7 years, and it was such a good experience, I had to sit down and write these 5-star words as soon as I got home just now. The staff at Miller Paint in Ballard are all professional, pleasant, and patient. They're also completely prepped for Pandemic Painting; the store is immaculate and set up for distancing. Easy to read signage is displayed throughout. They had clean pens for me to sign the payment slip at check-out. I felt safe here. I came for two types of tinted paint and supplies for two different outdoor projects. The clerk had a real eye for color, and he was perfectly happy to spend time showing me lots of swatches so I could compare tints and tones for both. Sheen is also an important factor when buying paint. He took me over to a giant wall display so I could compare the difference between semi-gloss, eggshell, flat, and everything else in between. Yes, I rubbed my fingers all over the samples to compare. Nice touch! The clerk even looked up my last order from 2017 in the computer system so we could accurately compare colors. I didn't remember ever submitting my information, but I'm glad I did. Miller Paint is so high-tech! But he went 'above and beyond' by suggesting we tint the primer base so that the final coat would look better. He spread a sample on cardboard so I could see the color. Do you think the guys at Home Depot have the time for this level of individualized service? Dream on! I'm lucky that I live so close by Miller Paint in Ballard. But even if you aren't a neighbor, you should still make a special trip out here to get what you need. I know they have other locations, but the happy people at the Ballard store make all the difference. Celebrate with paint! Miller Paint.

Very helpful staff. Jared took the time to make sure I got the right stain and finish for my…read morefathers 75th bday gift. Highly recommend.

An absolute jewel of a nursery amidst the hustle and bustle of a busy mall. It has its own small…read moreshop with outdoor plants strategically placed to lure you in to the store. The outdoor is very artistically designed with art pieces and decor. Now you step in, you will be greeted by indoor houseplants for the minimalist to maximalist plant lovers, garden decor and essentials, plant and garden care products, planters and other artsy tchotchkes. Everything is so beautifully placed; it's hard to leave empty handed. If you are a plant lover, enthusiast, hoarder or anything in between, this place is heaven. I bought a begonia maculata (polka dot begonia) at their 50% off tropical plant section. It was $19 and a good sized plant. The store people are super-knowledgeable and friendly. They answered all my questions about tropical indoor plants. Next time I come to the mall, I will probably come here first. :)

A wonderful place for beginner to advanced plant people! There's a wide array of books for…read moregardeners (or those hoping to achieve a green thumb). You can find plants to get as gifts, plants for your home, and both outdoor and indoor decor for your space.