I have been coming to this place on and off for about 1 year. Every Thursday, me and my friends would stop off after working out for "Thirsty Thursdays". They offer $1 beers. Now drinks can be bought anywhere. The reason we go there is because the people are nice and The bartender Arla is AMAZING. Sweet, kind, cheerful and make us feel welcome.
My reason for this 1 star is the nasty experience me and my friends had on Friday. Now we have never gone in on a Friday, always Thursdays. So going in on a different day, we still expected the SAME customer service as any other day. Boy were we wrong.
Let me get into detail of our experience.
There were two bartenders Jamie and Monica. We ordered "cheesecake shots" from the bartender Jamie.
* Jamie proceeded to make us the wrong shot. We all tasted our shots and realized it was missing the liquor Rum Chata. That wasn't a issue, some shots are hard to make. So we informed Jamie and after she rambled on some excuse about screwing up, she offered to remake it.
* To our horror, instead of starting fresh, Jamie took the shots that she served us and POURED IT ALL BACK IN THE SHAKER. Now we had all tasted ours so having all 3 shots poured back was gross. Its a dive bar, so we all didn't say anything. She added the missing ingredient, Shook it up and served our shots back to us. Now when she served our shots back, she filled our glasses to the brim. So we assumed that's how the shot is served.
*Then she LICKED THE STRAINER of the shaker and said " yes now it tastes like a cheesecake shot"
SHE LICKED THAT STRAINER......I'm sorry but I don't care if that strainer is going to the wash after....You don't LICK it after you serve a drink ESPECIALLY in front of customers. Again I understand its a dive bar but come on! That is DISGUSTING.
* A while later, we ordered another cheesecake shot from the same bartender Jamie. She served it correct with the right ingredients.
* This time though, we didn't receive the drink to the brim of the glass like served before. it was 3 quarters full. So we asked Jamie and was rudely informed " That's your shot, I only filled up the first one because I made it wrong".....Now we were not informed the FIRST TIME AROUND that she was doing us this gracious favor of "Filling our cup", we were under the impression that it was served that way. Not our fault she screwed up and can't do her job.
* It was very obvious that we were all displeased with this. After we informed both bartenders of our displeasure, we received more rude attitude from them including a snarky, argumentative comment " I don't think anyone is being rude to you"
Now working in the customer service industry for 10 years, I know that instead of arguing with the customer or making them more upset, the CORRECT procedure would have been to just pour the remaining inch of liquid in the customers cup and make them happy. That also generates repeat business and tips.
A few minutes later, instead of Jamie coming to apologize for her behavior, The bartender Monica came and as per protocol, tried to ramble a excuse for her coworkers behavior.
Again I understand that they are bartenders at a Dive bar and not the Ritz Carlton but customer service and SANITARY actions are expected EVERYWHERE by a customer.
I will NEVER be going back to the Olive Pit on ANY OTHER day then Thursday where I know the bartender does her job and doesn't lick utensils. I will not be recommending anyone else to go to this place other then Thursday.
These two bartenders ESPECIALLY Jamie needs to take a course on customer service and sanitation.
ALWAYS strive to make the PAYING customer happy if the situation is not extreme and NEVER EVER......I REPEAT NEVER.....LICK THE UTENSILS....... read more