When looking at this store from outside, it doesn't look like anything special. It looks straight…read moreup boring. My husband is the one who suggested we go in here the other day. I wouldn't have suggested it on my own, but figured I'd indulge him by taking a gander. He found a Blazers beanie he liked. Perfect Christmas present for his step-dad. Dude loves it when we buy him stuff related to his favorite sports teams. So, we were excited, as we needed presents for his family, and we're kind of drawing a blank past his nephew. Kids are easy to shop for. Lol. We went up to the counter, and we're proceeding to check out when the cashier (I don't know his name because his name tag was turned around backwards) told us this particular beanie may qualify for their buy one get one free sale. Sweet! He rang it up to make sure, and it did. So of course, I ask for more info. He lists off everything that qualifies. I was looking at Volcom hats, but those were a different sale. I didn't read the sign, just saw it looked the same from across the store. This guy was super patient with my retarded questions, even though the sign was right in front of me. If I were him, I'd be wondering if I knew how to read. Lol. But he showed no outward signs of thinking I was an idiot. My husband wanted to get a UofO beanie for his nephew since we were getting one for free, so I had the cashier taking some down off a really tall display. I was having my husband try them on, as some were longer than others and fit badly, so it helped to have someone trying them on. Again, super patient in helping us find the perfect items to buy. On the outside, this store doesn't appear to be anything special. In the beginning no one went out of their way to help us. Which was actually ok, as we didn't need it and my husband and I were debating amongst ourselves, which I despise when people interrupt. But when we proceeded to check out, that's where the real customer service happened. Our cashier wasn't Chatty Kathy or anything, but he did a great job getting us what we needed. I was definitely impressed, and would return to the store. I left the store having a much different impression than I had walked in with!

They ruined the hats we brought to them. Then pretended to say they were remaking them. Called back…read moretwo weeks later and apparently the general manager told them to not make them again. Even though they ruined the hats we brought in. So now I'm out the money I payed for the blank hats and have been lied to about getting payed back. Terrible store. I hate when managers lie and then tell us they will call us back, to get it taken care of. No call, no return. And can't even make a logo right.

The experience was great. The gentleman helping us was knowledgeable and helpful…read more I was sized for a custom suit and also a rental.

Found my new favorite store for work outfits…read more I just picked up a pocket square yesterday, wore it for a lunch meeting today and received so many compliments on it. This place if I were to describe it in one word it would be "classy" You're going to love the way you feel is an understatement. Will be going in for alterations on some of my suits and some cologne next month! Great quality suits!!! I will be getting a pinstriped one next month as well! 10/10 experience

I can see that the owner responded to me quite condescendingly without really reading my review. I…read moresaid I WAS going to patronize the business UNTIL I was confronted. While they are right in saying I didn't read the fine print of the sign, they are not right in assuming I was trying to use their parking lot without going inside. I was simply looking at the other businesses (because god forbid I want to support other small businesses on another day) before going inside when I was approached. I understand trying to keep spots open for your customers, try keeping them first. It's very regrettable that this owner chose to reply without reading the entire review

I took some clothes in for credit. She was very fair and her selection was great. The value was veryread more

Beautiful pieces. Some were priced reasonably but even the smallest items were over $60. Even for a…read moresimple brass candle holder with leftover wax still stuck inside. The man working today was practically non-existent. Didn't greet us when we walked in and when we made eye contact and said bye, he just looked away. A snob.

Charming vintage shop with a highly curated selection, including a nice selection of mid-century…read moreand more contemporary pieces. Visited with my son on a trip up to U of O. Not inexpensive but everything was in beautiful condition. Looking forward to coming back when I have a larger suitcase!

Came to Will leather goods when I visited Eugene, OR. I bought two dog collars and had them…read moreengraved with their names. They have so many awesome purses and wallets. The items are premium priced but it's normal for leather goods. The service was also great as they were so quick to answer all our questions and show us the inventory.

Got a wonderful wallet and am now getting a backpack on sale…read more... Well made- good prices lovely products well and quicklydelivered

This store is beautiful! Really glad the sales person offered her help. Wasn't sure what I wanted,…read morebut she found some beautiful clothes for me to try on and was right there to change sizes if I needed it which was great. I bought a dress and a top which I continually get compliments on! I look forward to going back!

They do not take returns! Perhaps they could consider selling items on 24 hours approval. If not…read morereturned in 24 hours, then the customer would be charged.

I brought my 15 year old son in for like the 100th time this year to get some trucks, wheels,…read morebearings and the guys who help us were outstanding. I've spent close to $500 there this year but this last $90 was the best I've spent. I only like skateboarding because my son does and because he does I'm all in. But the guys that help us were personable, smart, passionate about skating AND talked to him about their education and how going to college is important. We always enjoyed our visits to tactics but now I'm a racing fan. Skate on Paul Clifford Eugene

If you need a Snowboard boot Wizard Go to Tactics! I have been riding for 26 years and Tristan is…read morean absolute magician! From setting me up with insoles that fit my feet to Heat molding my boots. There is nothing worse than feet that ache when you're shredding hard. This guy is a Genius!!!!Tactics you have an amazing employee who takes pride in what he does I will never shop elsewhere you guys have my money forever and always! Thank you Tristan!!!!

ordered a pair of tie dye cargo shorts on the 1st of July and it's the 20th of July and they still…read morenever shipped terrible customer service phone number don't work . I would avoid this place I know I'll never shop here again...

I could have shopped all day!…read more Jesse? very knowledgeable, answered all my questions and helped me find what I was looking for and then some! Huge selection of a wide variety of REALLY cool stuff. Apparel, jewelry, statuary, masks and so much more. Looking forward to wearing some of the custom designed clothing.

Last time there greeted by amazing service person, "Adrianna". She showed me all I need to find …read more Was very kind and knowledgeable about products, knew immediately where everything was , and answered all my questions with a smile. I'm thinking about coming back to offer her a job with my company. You better keep her. HS

We have come here for years and it's where we get our dog food still. We like that you have a card…read moreto earn a free bag of dog food after so many purchases. That's fun. HOWEVER I am leaving a review because in the last 6 months to almost a year the store has become extremely dirty, crowded, and an absolute mess. The carts are broken, my daughter ripped her finger open on the handle while sitting there. The seat belts are ripped & unusable. The store you can't even navigate through isles and racks they are crammed together. It's honestly gross and needs to be swept, and cleaned up from front to back in the store. Forget using a cart through isles you can't get through at all. The clothing department is for sure the worst area. I'm disappointed because it's no longer a nice clean store to go to. I just want to get in & out. The staff used to be helpful & knowledgeable and now they don't know where anything is when we need help & look like they aren't happy to be there. We used to have much better customer service previously. Disappointed to see this store change so much recently.