Been a customer for 20 years now and these guys have provided me with the best products, service…read moreand knowledge when it comes to AV setups. I've bought over 6 TVs, a few receivers, speakers and they've installed my home theater build. I have their products and installation in almost every room in my home. Great personal service relationship! I won't go elsewhere.

The best. Phenomenal personal service. Excellent products. Technical know-how. I wouldn't go…read moreanywhere else.

Great service. My iPad was repaired and functioning the same day. Will use again. The iPad refused…read moreto charge, brought it into Ipace and they had it repair within a day. Gave me a couple of thing to check to make sure the power socket didn't break again.

guy had to warranty my battery 3 times and replace it and i just ended up saying whatever after its…read morestill a shitty battery 100$ later

I am surprised to find out the staff here in Richmond Hill , is very professional and honest, not…read morelike any of those negative reviews have said. He replaced my cracked phone screen within 2 hours, with very reasonable price, I also purchased screen protector and new phone case here, with good quality and price, this is definitely the store you want to go to when you have issues on your electronics . Highly recommend!

My son broke the screen on his iPhone 6 at school. He was really upset. I brought it in and it was…read morefixed in an hour and a half. Reza was really kind and explained the damages and repair process involved. We were impressed with the professionalism and speed of service. My son was happy to have it back so quickly. I highly recommend this shop! Talk to Reza. He will fix you up.

The this place is now renamed to Best Buy Express. and as a longtime Best Buy customer, I have…read morealways preferred shopping in-store rather than ordering directly from Amazon because of the great customer service I've received in the past. However, this experience was extremely disappointing. I approached an employee named Komail for a Price Match request, but he initially told me that Best Buy does not match prices from Amazon (Sold and Shipped by Amazon) because Amazon is considered a third-party seller. This information was incorrect, as Best Buy's official Price Match policy clearly states that items sold and shipped by Amazon are eligible. After leaving the store, I checked Best Buy's policy and even called customer service to confirm, then I returned to the store to inform him. He looked at my phone screen and said he needed to check with a manager. However, after waiting for a while, neither he nor his manager showed up. Eventually, he told me it would take another 10-15 minutes to get approval from headquarters. Meanwhile, instead of updating me on my Price Match request, he suddenly started asking about my mobile carrier, my plan, and how much I was paying--clearly trying to sell me a new phone plan. Even after I told him I wasn't interested and only wanted to buy the product I came for, he kept pushing and even mentioned that he could offer me additional discounts if I signed up for a phone or home internet plan. Not only was this unprofessional, but I also believe offering additional discounts in this manner goes against Best Buy's policy. In the meantime, I checked online and found that Canadian Tire was selling the same smartwatch at the same price as Amazon. When I told Komail that I would just go buy it there, he didn't even mention that he could match Canadian Tire's price, despite previously stating that Best Buy only price matches retailers with physical stores. This experience was far from the excellent customer service that originally made me choose Best Buy over online shopping. If Best Buy truly values customer experience, they need to improve employee professionalism and ensure that Price Match requests are handled properly instead of being used as an opportunity for upselling.

I sent a good turntable for repair. I paid what he requested, Dave complained that it wasn't packed…read moreproperly, and I shipped with CANPAR with extra care. $143.00 to ship. Nothing is getting done. Had I read the reviews here, I would never trust my gear with this place. Now to try and get this back without going to court.

Do not believe any reviews you see on "Humphrey's" website. I stupidly didn't do my research. After…read morereceiving $170 to do an estimate which I never got, he demanded an extra $170 for 2.5 hours work that I had not authorized. The receiver is still not working. The day we went to pick it up, Dave wouldn't give it to me. He cursed at me, he threatened to trash my receiver; I called the police while standing in the shop. My wife has the video. We turned to leave the shop without argument. He followed, screaming obscenities in my ear. When we reached the sidewalk, he assaulted my wife, grabbing her phone and running back into the shop. I pinned him against the wall and we got the phone back. Police were not available. Three days later, two officers came on a "keep the peace" call and were able to get my receiver back. I'm the second reviewer to have called for police assistance. I wish there was an option for zero stars.

Did not end up requiring their service but the customer service provided for a quote and speed of…read moreresponse was brilliant. I will not get anywhere else if I need a phone fixed in the future.

From the owner: "The Very Best Electronic Repair Shop" "The Best Customer…read moreService In Aurora" "Top New Start-Up Business - 2017" "Unbeatable Pricing (Price Match Guarantee)"

Customer service sucks. I did go close to closing however, I was comparing specs on 2 items. A guy…read morecame out of the back and dead eye looked at me and said "we are closed." Proper customer service is "we are closing now, can I help you make a decision?" I have noticed that none of them are very happy to be there or at least not happy to be serving the public

I like factory stores. I also like ones that sell a combination of electronics, gadgets, and…read moreaccessories. I stumbled upon this store by accident. I had lunch at Just Pho-nominal and decided to walk around the place. I went into this store and I've been a regular since. You can get cell phone and laptop accessories. accessories. You also get housewares, such as toaster ovens and popcorn makers. The place also sells candy cane Tic Tacs (they are good and are only $1.29 for each box) and neck massagers. Prices are pretty good. My latest purchase is for an Android TV box, as I am considering losing cable for streaming. The person was knowledgable about it and has been using the model in the store for a year that I had purchased today. Needless to say, he answered my question about performance nicely. I'd recommend dropping by this store if you're looking for discounts. You can also order online and pick up your item at the store. (170)

It is location is soo good , lots of other stores that I go often use around us this area …read more We went to Best Buy and the young lady name Emily helped us get what we wanted . It was a lengthy process but she made it sound so easy and wuth a smile . We are happy to buy something from a store where the staff is soo helpful.

I ordered my MacBook Pro online and it withdrew my money. A representative then told me they…read morecouldn't "process my in store pick up order." She then proceeded to say she'd refund me and I'd be able to buy it in store. I didn't have the extra 2000$ to pay again and I have yet to receive my refund and school starts back up in 3 days! All for the sake of "fraud prevention".

Have bought two 55' tv's and surround sound system from them over the past 5 years and was treated…read moregreat! Aimed slightly at the higher end of the quality spectrum. Good place to shop sales as they are often high end products being discounted.