Diner beware! My evening at The Nazrul has got to be one of the worst dining experiences I have ever had. Master Chef winner? 35 years in business? I saw nothing that resembled either.
After spending the previous few hours sampling some of England's finest fare at Borough Market, my sister and I decided to head toward Brick Lane in search of some Indian food. I'm understanding, slowly, that Brick Lane is not the area for this anymore. She described it as Pompeii.
The Food: we ordered Vegetable and Lamb Samosas, Garlic Naan, Chicken Tikka Masala, Lamb Tikka Phall, Pilau Rice, and King Prawn Biriyani.
The Samosas were okay, very oily (read: saturated), but still edible and had nice flavor. The portion size was a little small but for the price it was fair. The Chicken Tikka was previously frozen. I know this bc of the consistency the sauce takes on when it is thawed. It lacked any sort of body and flavor and was "the worst" my sister said she had ever had. I tasted it and agree that it was missing any sort of depth. When paired with the naan, it tasted like pizza. The Lamb Phall also suffered from this problem. Was it very spicy? Yes, but that was all there was to its profile. The Biriyani was not a traditional biriyani, which already has a loose interpretation, but was more akin to a creole style jambalaya. Flat out, this is NOT Indian food.
I grew up on Indian food. My grandmother not only cooked Goan cuisine, but that of other regions and know full well what things should taste and look like. I have been a chef and have cooked curries, saag dishes, and on and on for several years. What they are serving is an insult to the culture.
The service: deplorable.
Our patronage was solicited in typical fashion. Guy on the street runs after your attention, gets uncomfortably close, and says he'll take care of you... didn't much mind, I was walking there anyway. We're sat and things seem to be going well. We order apps and they come on in record time, because obviously they were microwaved. Then a party of eight shows up. About an hour later our entrees hit the table. An hour. No apology, nothing. You can imagine the dismay when we see what we had waited for.
When asked how the food was, that we hadn't touched, I replied that it was really quite bad. The server, shocked, and seemingly amused, inquired into further detail. Going down the list bit by bit he then asked what I would like to do with the food. I asked for the manager. I was sent a head server. Initially, we had a cordial conversation which quickly began to escalate in intensity. I assured him the we'd feel uncomfortable paying for anything but the apps and the service, and he said that he couldn't do anything. His name was "Abz". Mister Abz, you sir, are a liar.
Suffice it to say, we had a rather angry argument in the middle of the restaurant, where periodically Abz would go back and forth to the *actual* manager. This meek and slithery individual wanted no part of the conversation, nor did the chef, even at my earnest requests. Each time, the price in the bill lowered, until finally the piddly little gesture ended with a final reduction of £1.25. We still paid 40 quid for absolute garbage that I wouldn't feed a dog.
Please, if you've read this far, do not spend your hard earned money here. They simply don't deserve it, even if not every dish was as bad as ours. read more