I have been going to this place for probably a good three years, and I can genuinely say it is so hit or miss every time I go. Depending on who you get, your nails are going to look amazing, or kind of bad. They're usually really great about acrylics, ESPECIALLY when Vanessa does them. Like, the last time I came, best nails I've probably ever gotten, this time they do not look that great, and it genuinely makes me want to cry. The staff is always so kind and make an effort to greet you when you come in. But genuinely some of the staff just needs more experience. Like, I have come in for a pedicure a few times, and repeatedly got the same lady, and she continued to only paint half of my toenail, even after pointing it out. And the guy that I just went to, as sweet as he was, left me with hairs in top coat and some polish on the side of my nails. and it's especially unsettling when you're paying as much as you are, to leave like that. also, beware because they will try and upsell you. Another time. I went to get my graduation nails done and just wanted the lady to backfill with nude powder and put some pearls on them. I was charged $80. 40$ for a refill and 40$ for the pearls, but to add flame to the fire, that day I was on a time crunch and tried to tell the lady not to do them, and she persistently pushed on doing them because it would "only take a few minutes." (I also didn't know it would be 40 extra dollars at that point) so I agreed, but I ended up being stuck there for roughly and extra half an hour, and missed something i was supposed to be at. Again, I will rave about how amazing the attitude of the staff is but, that simply cannot make up for the fact that some people just need more experience for the prices they are charging.
In conclusion, it's a fantastic place to get acrylics, but that's really it. I really love this place but I'm starting to get fed up.
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In response to Vanessa-
I have no issue with the way y'all conduct matching technicians to clients. I understand the process and it makes complete sense. I understand that when I come in as a walk in, I risk being put with someone who is not going to completely be on the same page as me. And my issue is not with the prices themselves but the quality I get from paying those prices.
My frustration is this
* My graduation nails were done May 2023, it was a nude backfill (same color) with added pearls (4 pearls per finger). My memory of the exact price of each part of the service may be off but my total regardless was still 80$. And in the middle of my service I told my technician to hold off on the pearls and just paint a top coat and let me go. But, she persisted and pushed me to get the extra detailing even though I already explained I was on a time crunch. I only agreed because she explained in exact words "it would only take a few minutes" and I was not made aware at any point (until check out) that putting them on my nails would add an extra $30+ to my service. In the end, it took significantly longer than I was told and it was not a brand new set so I'm upset that I was basically charged the price of it being one.
* I did talk to Alexis this morning, and she was helpful in informing me of the policies. But, that's not changing the fact that my technician genuinely just didn't do a good job on my nails in the first place. He was a very sweet guy with good customer service but, I watched him literally paint fibers back into my nails like it was not an issue. On top of the fact that he could not do basic nail art that I asked for at the beginning of my service. I originally asked for plain black gel with white stars on my ring fingers. He tried twice but each time it came out unproportional and I asked him to just leave the plain gel so he wiped the designs off with the same towel that was consistently getting fibers in my nails. And then to leave and 3 hours later and have a nail, that was completely bare for 2 days consecutively, break. Made me feel even more upset about my service. It felt unprofessional and overall it was just not a good experience. And I was hoping to have an accommodation that felt fair. And even though I did get an accommodation that followed the policies, it still didn't feel like I was given good quality.
*update* I got my nails redone at another salon. When the other tech drilled the "fixed" gel mani off, he said it wasn't cured. I'm done, and i'm not coming back here. Sad to see one the places I have stood by for so long screw me over. read more