After considering several other facilities in which to place our mother, Shady Trails was the…read moreobvious choice. That was over two years ago and we have never regretted that decision. The environment far surpasses other options. It is a spacious house with personalized rooms, low resident-to-staff ratio, and customized meals. The staff are always friendly, helpful and attentive. The owner Terri and manager Haley have always gone the extra mile to answer questions, assist with paperwork, and coordinate care with visiting health care providers. The residents have also been regularly entertained by musicians. Our mom has especially enjoyed the classical guitarist. It may cost a little more than your average care facility, but it is well worth every penny!

My husband and I had the joy of performing for the residents at Shady Trails, and it was a truly…read moremeaningful experience. We also had the chance to observe the owner, Terri, interacting with the residents, and it was immediately clear how much she genuinely cares for them. She knew their names, their favorite music, their past careers, and what makes them smile. Terri didn't just speak with them--she connected with them as friends. The fact that she takes the time to bring in a variety of performers shows just how dedicated she is to helping the residents continue to enjoy and engage with life!

Jessica Garza and staff have been so kind, helpful and accommodating. Our family is in their debt…read morefor the patience and effort shown in helping my parents fit in to their life at The Pointe and their doctor visits and arrangements. Very grateful to the warm hearted staff at The pointe in Cedar Park.

My mother was kicked out of The Pointe near the end of April 2024 due to dementia with delirium…read more(delirium caused by a UTI). Unfortunately, her UTI wasn't detected by in-house medical care and 3 hospital visits in April 2024. She was kicked out with no where else to go. We hurriedly moved her hospital bed, all personally paid for DME, clothing , and all personal belongings such as her clothes, furniture and pictures in 1.5 days as well as cleaned her room. She is now living back at home with my sister and I. To date we have NOT been reimbursed for May 2024 funds. It is my understanding this is an illegal act on the part of the Pointe. If any attorneys are reading this, please feel free to be added to my list to review and retain. I would like to add the person in charge of my mother's medication list did NOT provide an accurate list of meds. This could have been deadly. Last but not least, this facility makes you use Omnicare for medications. which I understand to be in litigation. See https://casetext.com/case/united-states-v-omnicare-inc-5#:~:text=After%20several%20years%20of%20investigation,of%20Omnicare%20in%20August%202015. I was going to be charged $450.00 monthly to use Walgreens located on Discovery and Bell as well as being the required person to dispense my mother's medications 3X daily!!!!! One star only because website doesn't accept Zero stars!!!! Consumer beware of this facility for your loved one's sakes and your financial hardships. Jana Monroe 512-657-6116

This place is a HARD NO! The turn over is ridiculous and the staff they hire couldn't care for…read moreanyone and it's obvious with the treatment considering even with cameras in the room they are very rude. No nightly checks, they don't ensure bathing or changing of clothes, residents abusing residents and not being reported, UTI going 2 weeks without being addressed, residents left to lie in their filth for hours, staff talks and treats residents very horrible, I could go on and on and even have video footage to back all I have to say. Please don't be fooled by the nice appearance of the establishment. All they want is money they don't care for loved ones.

This place used to be good. It has gone downhill in the last year and a half since my dad moved…read morein. The new executive director is terrible. He never returned any of my messages or phone calls. Many staff members are unhappy and looking for new jobs. My dad is no longer there and several other families have moved their loved ones out. Things are not being repaired. I would not recommend this place to anyone.

Our close family friend was a resident at Shenandoah Villas for quite some time. He was well cared…read morefor by all the staff members and enjoyed his time there. The family owned and operated business is unique in that residents are treated like extended family. Their combined experience is extensive and is shown on a daily basis by their excellent care and compassion. The meals that are served are completely homemade, healthy and nutritious; you won't find processed foods here. Whole foods with protein, vegetables and fruits are on the daily menu. I came to learn that the owner, Zalina, built this facility from the ground up nearly 30 years ago. It's no accident that Shenandoah Villas has been in business for that many years.

None of the clients smile, laugh, interact with others, and all have an institutional appearance…read more The staff does not show compassion, caring, or love for their clients. Meals were fine and staff so inattentative they allowed a client to eat with her fingers when a spoon would have been helpful. Staff expects family to get prescriptions in one day, because of lack of planning by Shenandoah, and have no comprehension that on line prescriptions are significantly cheaper for the family but take more than one day to receive. Staff protests when family members request a list of medications to order, things to get, etc. At times family members are treated as employees of Shenandoah. Staff seldom holds doors open for family members moving clients in a wheelchair and never helps family members get clients into and out of a vehicle. There are no religious services, group activities, daily exercises, hair stylists or someone to do nails and pedicures for their clients. Staff fussed at a woman who had a stroke because she couldn't hold her head upright. There is no evidence the staff has had any formal medical training and neither the staff or visiting Dr spotted a facial cancer. Socialization is not encouraged and clients are directed to go to their rooms after meals. There no DVR in the room of facility for clients to watch old time TV and shows. Chairs were placed in front of one of three exits because of a wandering Alzheimer's client. Fortunately the chairs were finally removed before any emergency occured. Senior management of this fiefdom is by a loud, dictatorial, power hungry, bossy would be warden. Absolutely no way this place deserves a 5*rating.

Do not send your loved ones here. I will write a detailed review at a later time, but I have a…read moremoral obligation to state the following to warn other families and save them from this living nightmare. My mother in law has been there for only 6 months. Shortly after admitting her, we noticed that my mother in law was not bathed with very greasy hair, full and leaking diapers, feces on the toilet, etc. They said they were showering her but the amount of shampoo in the bottle we provided has hardly moved. Her room was a mess with feces never cleaned up (the smell was atrocious). She never had sheets on her bed, etc. We reported these issues to the director, Nathan, on 5/21/19 and as you can see from pictures taken 5/25/19, these issues were not resolved. This facility is unsafe. Just yesteday, I saw an unattended spill with a patient walking right by it. This facility is not properly staffed (1 staff for approx 20 patients after business hours). The director, Nathan, is a single point of failure for the facility and is in the wrong line of work. He should not be around the elderly and should not be the face of this facility. He has made alzheimers seem like a cake walk in comparison to how Harmony Point has treated both my mother in law and our family. My husband and I have medical power of attorney for my mother in law. Harmony Point has had their physician see my mother in law on at least 8 occasions without our knowledge and has also prescribed her 3 additional medications without our knowledge or approval. When one of these medications we did not know about was running out, Nathan called Family Protective Services on my husband and I for neglect - while we were on vacation. Yes, you read that correctly - the facility we pay $4k a month to care for my husband's mom has called FPS on us due to an RX running out that they never even had permission to give her in the first place. Nathan has outright lied to us in every conversation we have had with him and also blames the symptoms of Alzheimers on the patient and their family. They told us all the right things when we admitted her to the facility. Ever since, it has been a complete nightmare. We are moving her out of there asap and reporting to the state. This place needs to be shut down. I will write a much longer, detailed review at a later time. Update 9/23/19: hi Kate, nice to hear from you. Corporate was supposed to call us on 9/13 to follow up with next steps for my mother in law - still nothing. Just today, Jason called Nathan who told him our call with corporate would be tomorrow 9/24...which is laughable at this point. On 9/20, Nathan gave a paper full of lies about our family with a straight face. The letter also stated that you have been charging us $25/hr around the clock for a 1:1 care that we never were communicated about. I am reporting this facility for multiple issues including fraudulant charges. The only communication we have had is from us calling harmony point. Harmony point is a nightmare. Read your other reviews on here for reference and maybe do something about your main problem: Nathan. I have recordings and detailed documentation from all communications, so keep that in mind in your next response.

On 4/1 was promptly contacted by Civitas. Shared my concerns about the care of the residents and…read moremanagement of Harmony Point and was told I would receive a reply. For obvious reasons, my review went up after making other arrangements for my mother. Since we are no longer financially connected, Civitas must believe their need to reply is unnecessary.

Maple Ridge was the best possible answer for our mother. She lived there for 2 1/2 years, and…read morethose are years we may not have had if we had left her in her home. Her apartment was pretty, spacious with lots of storage, and a very safe bathroom. The dining room was so nice and the food always delicious (she added weight back that was desperately needed). The entire staff was always gracious and helpful. The common facilities always kept clean and nice. The last months she was there, it was an incredible blessing to have access to the onsite caregiver groups.

From the owner: Maple Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great…read morerestaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn't or wouldn't hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don't move your loved one here!

This is a newer facility that shows well and the service staff are very friendly! Enough so that I…read moremoved my dad in here in October of 2022. Six months later, they notified us that rent was going up 14%. This is the Austin market -- rent increases are a fact of life! But when your entire demographic is on a fixed income, raising the rent at all six months in, much less by more than ten percent, suggests a certain disregard for the types of decisions that families make for eldercare. Nobody ever likes rent increases and we've always been accustomed to getting one each year in previous facilities. But as the Enclave collects a tidy 'community fee' of $2,500 when you move in, they have incentive to turn rooms over. I quote the outgoing director: "While I hope (your dad) will be able to stay here, I certainly understand if a change is needed based on finances." In other words: We'd like somebody else's community fee. A shame, because the people on the ground doing the work are good and the facility charges otherwise pretty reasonable rates. It'd just be nice if they stuck to them for more than six months.

We have visited a lot of different retirement facilities and this one is excellent very beautiful…read moreand nice it is like being on a cruise ship without the water as they always seems like having food out 24 /7 we have not moved in yet but we go for a bible study on Thursdays and the Breakfast is outstanding and the line person always has a smile on her face and has a great winning attitude .

My mom moved in about 3 years ago after living on her own as a widow for ten years. She is very…read morehappy there and feels much safer than living in her own house, especially at night. They have a load of activities that she goes to and I think that's going to keep her mind sharper much longer than if she was still living alone. She goes to Mahjong, exercise classes, live music and recitals, plus a lively happy hour each Friday. Most of the folks there are so vibrant, coming from all over the US and different countries. They also have "armchair astronomy" classes and various lectures. The staff are caring, pleasant, and helpful. Dawn and Ralph, the managers, do a great job. I'm so glad we found this place. Mom was hesitant to go live there and she recently told me how much better her life is now that she's with other people.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

I'm not sure where to start. I guess first of all I felt everything we were told when we looked at…read morethis place was not 100% accurate. Im not sure how to feel about the staff. 50/50 I guess that they should have even been working in a memory care. When people are dealing with elderly people with possible injuries there should be training on how you treat them and care for them. People care is an important job, Elderly care is an important job. Be careful who you choose to do that. It's hard to get straight answers from the nurse. And don't ask questions cause they don't take too kindly to that. I requested to put a camera in my Moms room, they didn't like that.. at all. My Mom was sick the week after she got there, but no one noticed she wasn't feeling well. I had been telling them all week. She was lethargic and wanted to sleep And had a horrible cough. She wasn't eating. I said to let her sleep on one evening and noooooo, an aide physically took her out of bed and put her in a wheelchair to take her to eat in the diningroom. That Sunday I told them I was taking her to the ER. They didn't want me to and said they could get her chest xray and blood there, didn't know when or how long to get results. Felt they needed to call my Brother to tell him I signed her out. My 86 yr old Mom with Dementia was admitted to the hospital where she spent 5 days. Influenza A and a UTI - No she didn't go back.

We are trying to find a memory care facility that we can move a family member to. After being at a…read morecouple other locations it appears they all are the same. Over priced and level of care is horrible. However so far after many tours at many facilities we keep returning to Cedar Ridge. This will most likely be where we turn to after the experience we are receiving at the current location.