We have visited a lot of different retirement facilities and this one is excellent very beautiful…read moreand nice it is like being on a cruise ship without the water as they always seems like having food out 24 /7 we have not moved in yet but we go for a bible study on Thursdays and the Breakfast is outstanding and the line person always has a smile on her face and has a great winning attitude .

My mom moved in about 3 years ago after living on her own as a widow for ten years. She is very…read morehappy there and feels much safer than living in her own house, especially at night. They have a load of activities that she goes to and I think that's going to keep her mind sharper much longer than if she was still living alone. She goes to Mahjong, exercise classes, live music and recitals, plus a lively happy hour each Friday. Most of the folks there are so vibrant, coming from all over the US and different countries. They also have "armchair astronomy" classes and various lectures. The staff are caring, pleasant, and helpful. Dawn and Ralph, the managers, do a great job. I'm so glad we found this place. Mom was hesitant to go live there and she recently told me how much better her life is now that she's with other people.

Maple Ridge was the best possible answer for our mother. She lived there for 2 1/2 years, and…read morethose are years we may not have had if we had left her in her home. Her apartment was pretty, spacious with lots of storage, and a very safe bathroom. The dining room was so nice and the food always delicious (she added weight back that was desperately needed). The entire staff was always gracious and helpful. The common facilities always kept clean and nice. The last months she was there, it was an incredible blessing to have access to the onsite caregiver groups.

From the owner: Maple Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

My mom has been a resident of The Isle at Cedar Ridge for 10 days now, and I am so pleased with the…read morecare she is receiving and how smoothly her transition to an assisted living environment has gone. I toured several assisted living communities in the northern suburbs of Austin while Mom was living in an independent living community and had chosen The Isle as the best fit for her when she needed more assistance, but it has turned out to be even better than I anticipated! Mom made the transition to assisted living after being hospitalized for influenza; she was very weak and not really "herself" (and I was super stressed!) when we moved her in. The kindness we both received from EVERYONE at The Isle has been incredible! Just to name a few... The Directory of Health Services, Arica, helped me set Mom up with a PCP who is excellent and who visits The Isle weekly. Arica and her staff not only immediately coordinated administration of all my mom's medications/treatments (including supplemental oxygen and nebulized medications), Arica also knows all the specifics of my mom's medical situation off the top of her head when I call her (she must have an amazing memory!). It really makes me feel confident that, during a medically complex time, my mom is getting great care. The entire therapy staff (physical, occupational, speech; Select Rehabilitation) at The Isle is phenomenal! My mom has been receiving daily therapy as her time in the hospital weakened her, so she needs a wheelchair now. I have every confidence that she won't need it for long with Mei, Dwayne, Amy and Ashley working with her! These guys already know (and treat) Mom as a person that they value, and they are working hard to help her get better! The caregivers at The Isle (shout out to Darla, Diane, Ali and Casey) have also been so kind to my mom! She was really scared when she moved in - in addition to being moved from the ER to hospital to in-patient rehab before landing at The Isle - she's dealing with 24/7 oxygen use and the wheelchair. She also was living independently before, so needing to rely on people she just met for pretty much everything was very new. I am so grateful to these women for their care! There are so many more people at The Isle that deserve mention - Megan for being so supportive to me (because it is a pretty stressful time when you are responsible for the care of your ill, elderly parent); Ruth for arranging a packed schedule of daily activities that my mom absolutely LOVES; Jacque (who is a nurse in addition to being the Ex Director) for being so open in her communication and inspiring confidence in her team; Andrew, who is so helpful and friendly and who knows where everything is; and Rose, who, just today, drove my mom (in her wheelchair) in a bus to a doctor's appointment and made me so grateful I didn't have to work out transferring her from the wheelchair to my car and back. When you tour assisted living facilities, to be honest, it really isn't your favorite day. But, I really felt like "the vibe" was good at The Isle and I decided, almost a year ago now, to trust them with caring for my mom when the time came that she needed it. Well, the time came this December on the heels of the flu, and I could not be more glad that I made the choice I did!

We recently had to move our loved one (Mother-in-Law) because of serious lack of care and neglect…read more This facility values profit over patient care. Do not place your loved one here!!

Jessica Garza and staff have been so kind, helpful and accommodating. Our family is in their debt…read morefor the patience and effort shown in helping my parents fit in to their life at The Pointe and their doctor visits and arrangements. Very grateful to the warm hearted staff at The pointe in Cedar Park.

My mother was kicked out of The Pointe near the end of April 2024 due to dementia with delirium…read more(delirium caused by a UTI). Unfortunately, her UTI wasn't detected by in-house medical care and 3 hospital visits in April 2024. She was kicked out with no where else to go. We hurriedly moved her hospital bed, all personally paid for DME, clothing , and all personal belongings such as her clothes, furniture and pictures in 1.5 days as well as cleaned her room. She is now living back at home with my sister and I. To date we have NOT been reimbursed for May 2024 funds. It is my understanding this is an illegal act on the part of the Pointe. If any attorneys are reading this, please feel free to be added to my list to review and retain. I would like to add the person in charge of my mother's medication list did NOT provide an accurate list of meds. This could have been deadly. Last but not least, this facility makes you use Omnicare for medications. which I understand to be in litigation. See https://casetext.com/case/united-states-v-omnicare-inc-5#:~:text=After%20several%20years%20of%20investigation,of%20Omnicare%20in%20August%202015. I was going to be charged $450.00 monthly to use Walgreens located on Discovery and Bell as well as being the required person to dispense my mother's medications 3X daily!!!!! One star only because website doesn't accept Zero stars!!!! Consumer beware of this facility for your loved one's sakes and your financial hardships. Jana Monroe 512-657-6116

My father arrived at Aria Memory Care in April 2015. He has been struggling with Parkinson's and…read morewas in the beginning stages of Alzheimer and Dementia. He was also recovering from a broken hip and was using a walker. Aria had the safest facilities for my father to move around. The common areas have wood floors and less clutter than other communities. I felt my father was safe. My father enjoyed being able to enjoy the out side on his own with access to their courtyard. Not all communities are set up where your loved ones can enjoy outdoors when they want to. The Facility Manager was very helpful in helping set up my fathers room as well as hanging pictures. Since my father was an engineer, the Facilities Manager took the time to have many great conversations with my father. It is great that Aria is dedicated to Memory Care. They know how to take care of all levels. The separation of cognitive and non cognitive guests is priceless. My father was able to have conversations with other guests with similar challenges. Having a loved one in a home is all ways difficult but when you arrive at Aria you really do not feel you are in a nursing home. It helped me when I was visiting my father. Last but not least the Executive Director Ceri Mackenzie is there for you and your loved ones 24 hours. I have seen this first hand. She was there for helping me manage my fathers needs. Her experience and knowledge comes in handy as anything can happen any time when you are taking care of our elders. The team reacts positively to Ceri's experience and enthusiasm. To sum it up, Aria is a gem in senior community. It offers clean, safe, easy to navigate common area floor plan, spacious individual units and a lovely courtyard to enhance for my father's daily experience. Mostly importantly, the team members are friendly, caring and do not hesitate to come to aide whenever the unexpected need rises. My father actually thrived and showed improvement in matter of weeks under their care. . I have had other family members in Brookdale, Sunrise and, and Emeritus. Aria Memory Care is superior above all other communities. I would recommend Aria to any of my close friends and family.

We moved our father into Aria in July after touring many different facilities in North Austin and…read moreCedar Park. Our Mom was my Dad's primary caregiver prior to her unexpected death so this transition has been very difficult. I chose Aria because the staff were all very caring friendly, the facility is very clean and modern, and the apartment/room was a nice size and well laid out to match, as closely as possible, my Dad's bedroom at home. My Dad has only been there 2 months but I still feel very confident I have made the right decision with Aria. Ceri Mackenzie is the medical director and she is very patient with the family and also with our Dad. She is knowledgeable and shares that knowledge to make us more comfortable with the transition. The nursing staff and aides have all been very friendly to Dad - especially Kristin, Melissa, Brandon and Jeannette - but they have all been wonderful.

My mother has been at Collinfield House for over a year and is doing really well there. The staff…read moreand owner treat her like family. They can accommodate a wide range of needs and are quick to respond to any issues that arise. Easy to work with, great communication from the owner. Really happy we found Collinfield house for this chapter of my mom's life!

My Mom just passed away, at the age of 96, after living at The Collinfield House for 6 years. She…read morewas the first resident here and her time here was probably the happiest she had been in the last 13 years, she felt safe, secure and loved by the caregivers and residents alike. The loving atmosphere and acceptance by all make this an environment as close to your own home as is possible when a senior needs help. It truly was a family for Mom. The staff is amazing, with the daily care, activities, and a true nurturing attitude, they filled Mom's days with love. It was a great relief for me, knowing she was being well taken care of, better than I could have done, and that she was safe and happy. I would not hesitate to have another family member live here.

Our close family friend was a resident at Shenandoah Villas for quite some time. He was well cared…read morefor by all the staff members and enjoyed his time there. The family owned and operated business is unique in that residents are treated like extended family. Their combined experience is extensive and is shown on a daily basis by their excellent care and compassion. The meals that are served are completely homemade, healthy and nutritious; you won't find processed foods here. Whole foods with protein, vegetables and fruits are on the daily menu. I came to learn that the owner, Zalina, built this facility from the ground up nearly 30 years ago. It's no accident that Shenandoah Villas has been in business for that many years.

None of the clients smile, laugh, interact with others, and all have an institutional appearance…read more The staff does not show compassion, caring, or love for their clients. Meals were fine and staff so inattentative they allowed a client to eat with her fingers when a spoon would have been helpful. Staff expects family to get prescriptions in one day, because of lack of planning by Shenandoah, and have no comprehension that on line prescriptions are significantly cheaper for the family but take more than one day to receive. Staff protests when family members request a list of medications to order, things to get, etc. At times family members are treated as employees of Shenandoah. Staff seldom holds doors open for family members moving clients in a wheelchair and never helps family members get clients into and out of a vehicle. There are no religious services, group activities, daily exercises, hair stylists or someone to do nails and pedicures for their clients. Staff fussed at a woman who had a stroke because she couldn't hold her head upright. There is no evidence the staff has had any formal medical training and neither the staff or visiting Dr spotted a facial cancer. Socialization is not encouraged and clients are directed to go to their rooms after meals. There no DVR in the room of facility for clients to watch old time TV and shows. Chairs were placed in front of one of three exits because of a wandering Alzheimer's client. Fortunately the chairs were finally removed before any emergency occured. Senior management of this fiefdom is by a loud, dictatorial, power hungry, bossy would be warden. Absolutely no way this place deserves a 5*rating.

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great…read morerestaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn't or wouldn't hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don't move your loved one here!

This is a newer facility that shows well and the service staff are very friendly! Enough so that I…read moremoved my dad in here in October of 2022. Six months later, they notified us that rent was going up 14%. This is the Austin market -- rent increases are a fact of life! But when your entire demographic is on a fixed income, raising the rent at all six months in, much less by more than ten percent, suggests a certain disregard for the types of decisions that families make for eldercare. Nobody ever likes rent increases and we've always been accustomed to getting one each year in previous facilities. But as the Enclave collects a tidy 'community fee' of $2,500 when you move in, they have incentive to turn rooms over. I quote the outgoing director: "While I hope (your dad) will be able to stay here, I certainly understand if a change is needed based on finances." In other words: We'd like somebody else's community fee. A shame, because the people on the ground doing the work are good and the facility charges otherwise pretty reasonable rates. It'd just be nice if they stuck to them for more than six months.

First of all I'd like to say that the Clairmont is doing a pretty good job but could do better. I…read morehave had trouble with the billing department getting back to me. There was a problem with the facility apartment insurance request. I paid and submitted the forms about a month prior to move-in and the first bill over 6 weeks later included a fee for not having insurance. I tried contacting the billing office and requested a call back to get things clarified. This did not happen and the problem was not fixed. I again went to Francine who has been my anchor at the Clairmont to get problems fixed. I finally received approval of the policy on October 17th but I had submitted the information in early August! In addition the bill itself was incorrect. The dinning room food has improved, per my father, but the utensils are still awful! I do wish your administrative staff would try using the forks at the facility and imagine that they have arthritis in their hands as these residents frequently do. My dad does better with most plastic forks than the forks supplied at the Clairmont. Please, this should be an easy upgrade. One thing we really appreciate is the ability to have a pet and to have a fenced "yard" area outside of their apartment. I think this adds a homey feel for many of the residents. Better water access would be a plus for those with outside plants. You have outside waste bins for doggy waste but no plastic bags at the one outside of the building for the last 6 weeks. Your showers do not have safety bars inside of the shower, Since most of the residents at this facility use walkers, canes or wheelchairs, why do you think it unnecessary to have a safety bar inside of the shower? This would be a considerate and wise upgrade for the apartments. Overall, we (the family) really like this facility and the people who live and work there. My Dad is still adjusting......

I hate giving a five star review because I don't read five star reviews anymore as they are usually…read moreuntrustworthy, if not outright lies, however, I'm making an exception here. I cannot imagine a better facility within my price range!!

After considering several other facilities in which to place our mother, Shady Trails was the…read moreobvious choice. That was over two years ago and we have never regretted that decision. The environment far surpasses other options. It is a spacious house with personalized rooms, low resident-to-staff ratio, and customized meals. The staff are always friendly, helpful and attentive. The owner Terri and manager Haley have always gone the extra mile to answer questions, assist with paperwork, and coordinate care with visiting health care providers. The residents have also been regularly entertained by musicians. Our mom has especially enjoyed the classical guitarist. It may cost a little more than your average care facility, but it is well worth every penny!

My husband and I had the joy of performing for the residents at Shady Trails, and it was a truly…read moremeaningful experience. We also had the chance to observe the owner, Terri, interacting with the residents, and it was immediately clear how much she genuinely cares for them. She knew their names, their favorite music, their past careers, and what makes them smile. Terri didn't just speak with them--she connected with them as friends. The fact that she takes the time to bring in a variety of performers shows just how dedicated she is to helping the residents continue to enjoy and engage with life!