We have visited a lot of different retirement facilities and this one is excellent very beautiful…read moreand nice it is like being on a cruise ship without the water as they always seems like having food out 24 /7 we have not moved in yet but we go for a bible study on Thursdays and the Breakfast is outstanding and the line person always has a smile on her face and has a great winning attitude .

My mom moved in about 3 years ago after living on her own as a widow for ten years. She is very…read morehappy there and feels much safer than living in her own house, especially at night. They have a load of activities that she goes to and I think that's going to keep her mind sharper much longer than if she was still living alone. She goes to Mahjong, exercise classes, live music and recitals, plus a lively happy hour each Friday. Most of the folks there are so vibrant, coming from all over the US and different countries. They also have "armchair astronomy" classes and various lectures. The staff are caring, pleasant, and helpful. Dawn and Ralph, the managers, do a great job. I'm so glad we found this place. Mom was hesitant to go live there and she recently told me how much better her life is now that she's with other people.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great…read morerestaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn't or wouldn't hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don't move your loved one here!

This is a newer facility that shows well and the service staff are very friendly! Enough so that I…read moremoved my dad in here in October of 2022. Six months later, they notified us that rent was going up 14%. This is the Austin market -- rent increases are a fact of life! But when your entire demographic is on a fixed income, raising the rent at all six months in, much less by more than ten percent, suggests a certain disregard for the types of decisions that families make for eldercare. Nobody ever likes rent increases and we've always been accustomed to getting one each year in previous facilities. But as the Enclave collects a tidy 'community fee' of $2,500 when you move in, they have incentive to turn rooms over. I quote the outgoing director: "While I hope (your dad) will be able to stay here, I certainly understand if a change is needed based on finances." In other words: We'd like somebody else's community fee. A shame, because the people on the ground doing the work are good and the facility charges otherwise pretty reasonable rates. It'd just be nice if they stuck to them for more than six months.

Our close family friend was a resident at Shenandoah Villas for quite some time. He was well cared…read morefor by all the staff members and enjoyed his time there. The family owned and operated business is unique in that residents are treated like extended family. Their combined experience is extensive and is shown on a daily basis by their excellent care and compassion. The meals that are served are completely homemade, healthy and nutritious; you won't find processed foods here. Whole foods with protein, vegetables and fruits are on the daily menu. I came to learn that the owner, Zalina, built this facility from the ground up nearly 30 years ago. It's no accident that Shenandoah Villas has been in business for that many years.

None of the clients smile, laugh, interact with others, and all have an institutional appearance…read more The staff does not show compassion, caring, or love for their clients. Meals were fine and staff so inattentative they allowed a client to eat with her fingers when a spoon would have been helpful. Staff expects family to get prescriptions in one day, because of lack of planning by Shenandoah, and have no comprehension that on line prescriptions are significantly cheaper for the family but take more than one day to receive. Staff protests when family members request a list of medications to order, things to get, etc. At times family members are treated as employees of Shenandoah. Staff seldom holds doors open for family members moving clients in a wheelchair and never helps family members get clients into and out of a vehicle. There are no religious services, group activities, daily exercises, hair stylists or someone to do nails and pedicures for their clients. Staff fussed at a woman who had a stroke because she couldn't hold her head upright. There is no evidence the staff has had any formal medical training and neither the staff or visiting Dr spotted a facial cancer. Socialization is not encouraged and clients are directed to go to their rooms after meals. There no DVR in the room of facility for clients to watch old time TV and shows. Chairs were placed in front of one of three exits because of a wandering Alzheimer's client. Fortunately the chairs were finally removed before any emergency occured. Senior management of this fiefdom is by a loud, dictatorial, power hungry, bossy would be warden. Absolutely no way this place deserves a 5*rating.

First of all I'd like to say that the Clairmont is doing a pretty good job but could do better. I…read morehave had trouble with the billing department getting back to me. There was a problem with the facility apartment insurance request. I paid and submitted the forms about a month prior to move-in and the first bill over 6 weeks later included a fee for not having insurance. I tried contacting the billing office and requested a call back to get things clarified. This did not happen and the problem was not fixed. I again went to Francine who has been my anchor at the Clairmont to get problems fixed. I finally received approval of the policy on October 17th but I had submitted the information in early August! In addition the bill itself was incorrect. The dinning room food has improved, per my father, but the utensils are still awful! I do wish your administrative staff would try using the forks at the facility and imagine that they have arthritis in their hands as these residents frequently do. My dad does better with most plastic forks than the forks supplied at the Clairmont. Please, this should be an easy upgrade. One thing we really appreciate is the ability to have a pet and to have a fenced "yard" area outside of their apartment. I think this adds a homey feel for many of the residents. Better water access would be a plus for those with outside plants. You have outside waste bins for doggy waste but no plastic bags at the one outside of the building for the last 6 weeks. Your showers do not have safety bars inside of the shower, Since most of the residents at this facility use walkers, canes or wheelchairs, why do you think it unnecessary to have a safety bar inside of the shower? This would be a considerate and wise upgrade for the apartments. Overall, we (the family) really like this facility and the people who live and work there. My Dad is still adjusting......

I hate giving a five star review because I don't read five star reviews anymore as they are usually…read moreuntrustworthy, if not outright lies, however, I'm making an exception here. I cannot imagine a better facility within my price range!!

I'm not sure where to start. I guess first of all I felt everything we were told when we looked at…read morethis place was not 100% accurate. Im not sure how to feel about the staff. 50/50 I guess that they should have even been working in a memory care. When people are dealing with elderly people with possible injuries there should be training on how you treat them and care for them. People care is an important job, Elderly care is an important job. Be careful who you choose to do that. It's hard to get straight answers from the nurse. And don't ask questions cause they don't take too kindly to that. I requested to put a camera in my Moms room, they didn't like that.. at all. My Mom was sick the week after she got there, but no one noticed she wasn't feeling well. I had been telling them all week. She was lethargic and wanted to sleep And had a horrible cough. She wasn't eating. I said to let her sleep on one evening and noooooo, an aide physically took her out of bed and put her in a wheelchair to take her to eat in the diningroom. That Sunday I told them I was taking her to the ER. They didn't want me to and said they could get her chest xray and blood there, didn't know when or how long to get results. Felt they needed to call my Brother to tell him I signed her out. My 86 yr old Mom with Dementia was admitted to the hospital where she spent 5 days. Influenza A and a UTI - No she didn't go back.

We are trying to find a memory care facility that we can move a family member to. After being at a…read morecouple other locations it appears they all are the same. Over priced and level of care is horrible. However so far after many tours at many facilities we keep returning to Cedar Ridge. This will most likely be where we turn to after the experience we are receiving at the current location.

My mom has been a resident of The Isle at Cedar Ridge for 10 days now, and I am so pleased with the…read morecare she is receiving and how smoothly her transition to an assisted living environment has gone. I toured several assisted living communities in the northern suburbs of Austin while Mom was living in an independent living community and had chosen The Isle as the best fit for her when she needed more assistance, but it has turned out to be even better than I anticipated! Mom made the transition to assisted living after being hospitalized for influenza; she was very weak and not really "herself" (and I was super stressed!) when we moved her in. The kindness we both received from EVERYONE at The Isle has been incredible! Just to name a few... The Directory of Health Services, Arica, helped me set Mom up with a PCP who is excellent and who visits The Isle weekly. Arica and her staff not only immediately coordinated administration of all my mom's medications/treatments (including supplemental oxygen and nebulized medications), Arica also knows all the specifics of my mom's medical situation off the top of her head when I call her (she must have an amazing memory!). It really makes me feel confident that, during a medically complex time, my mom is getting great care. The entire therapy staff (physical, occupational, speech; Select Rehabilitation) at The Isle is phenomenal! My mom has been receiving daily therapy as her time in the hospital weakened her, so she needs a wheelchair now. I have every confidence that she won't need it for long with Mei, Dwayne, Amy and Ashley working with her! These guys already know (and treat) Mom as a person that they value, and they are working hard to help her get better! The caregivers at The Isle (shout out to Darla, Diane, Ali and Casey) have also been so kind to my mom! She was really scared when she moved in - in addition to being moved from the ER to hospital to in-patient rehab before landing at The Isle - she's dealing with 24/7 oxygen use and the wheelchair. She also was living independently before, so needing to rely on people she just met for pretty much everything was very new. I am so grateful to these women for their care! There are so many more people at The Isle that deserve mention - Megan for being so supportive to me (because it is a pretty stressful time when you are responsible for the care of your ill, elderly parent); Ruth for arranging a packed schedule of daily activities that my mom absolutely LOVES; Jacque (who is a nurse in addition to being the Ex Director) for being so open in her communication and inspiring confidence in her team; Andrew, who is so helpful and friendly and who knows where everything is; and Rose, who, just today, drove my mom (in her wheelchair) in a bus to a doctor's appointment and made me so grateful I didn't have to work out transferring her from the wheelchair to my car and back. When you tour assisted living facilities, to be honest, it really isn't your favorite day. But, I really felt like "the vibe" was good at The Isle and I decided, almost a year ago now, to trust them with caring for my mom when the time came that she needed it. Well, the time came this December on the heels of the flu, and I could not be more glad that I made the choice I did!

We recently had to move our loved one (Mother-in-Law) because of serious lack of care and neglect…read more This facility values profit over patient care. Do not place your loved one here!!

My experience has been very positive, these people know what they are doing…read more Michelle has been a great help as we work toward getting a family member approved for Medicaid in a Nursing Home. She has provided a clear path to comply with the complex requirements of Medicaid and no pressure.

I can't seem to get any info from any of your sites. I only get a message that says 404/ what can…read moreI do to pay my bill cause I just keep getting 404. TOTALLY UNACCEPTABLE. Rhesa Cook. 315. 512-736-3710.

This facility is a petri dish for communicable diseases. Approximately four to five employees…read more including me recently tested positive for Covid and were still asked to be in direct and close contact with elderly residents before and/or after testing phase The facility did not follow CDC/OSHA infection control guidelines. Infected employees were not immediately removed from duty, isolated, or replaced. There was no proper quarantine, masking enforcement, contact tracing, or notification to residents or their families. This exposed vulnerable senior residents, many with underlying medical conditions, to serious risk of illness. The staff were not given proper PPE or guidance on usage of PPE The Executive Director is an arrogant rude unprofessional disrespectful clown and a disgusting jerk who treats his staff especially in Assisted living as dirt. The food is unhygienic, bland and not worth for human consumption and the kitchen is infested with roaches and bugs. Unfortunately the dietary needs of residents are not taken in consideration. The hallways smell of urine and stale mold The elevator has been broken and non functional multiple times in Assisted living. Not to mention flooding of rooms is common during any rains.. The maintainance is equally despicable and pathetic.. and very slow to respond or too careless to respond.¹ This facility is not worth any negative stars.