My family selected The Conservatory at North Austin for mom for several reasons:…read more 1. The facility is beautiful and very clean. 2. The staff is PHENOMENAL! Cheerful, kind, happy, engaging and caring. 3. Activities abound! There is always something for everyone including happy hour every day that often includes someone playing an instrument and singing. 4. Meals are healthy, delicious and varied. The dessert selection is my mom's favorite :] 5. Once a month (weather permitting) there's a party by the pool with a live band. The residents all enjoy this tremendously. 6. Movie night every night in their theater. 7. They have transportation that takes the residents anywhere from the grocery store to a doctor's appointment, if needed. 8. Housekeeping services weekly. The housekeeping staff is always thorough and timely. Should a change of schedule be necessary, the residents are notified right away. Overall it is like living on a cruise ship! I will end my review by saying my mom was NOT on board with this move when this journey began but less than 12 months later, she simply could not imagine her life anywhere else! She loves her new friends, she loves the sense of community, she loves the activities and she loves not being alone and bored all the time. This place is perfect for seniors! Truly life-changing!

Food not so good. Ask for a meal before you decide to live here! I have family here and they…read morecomment the food has gotten worse over the last year or so. Lots of fried food, gravies, or cheese over everything. They have shared their concerns with management but no accommodations. They end up buying food and making more meals while still paying the full price for the facility.

First of all I'd like to say that the Clairmont is doing a pretty good job but could do better. I…read morehave had trouble with the billing department getting back to me. There was a problem with the facility apartment insurance request. I paid and submitted the forms about a month prior to move-in and the first bill over 6 weeks later included a fee for not having insurance. I tried contacting the billing office and requested a call back to get things clarified. This did not happen and the problem was not fixed. I again went to Francine who has been my anchor at the Clairmont to get problems fixed. I finally received approval of the policy on October 17th but I had submitted the information in early August! In addition the bill itself was incorrect. The dinning room food has improved, per my father, but the utensils are still awful! I do wish your administrative staff would try using the forks at the facility and imagine that they have arthritis in their hands as these residents frequently do. My dad does better with most plastic forks than the forks supplied at the Clairmont. Please, this should be an easy upgrade. One thing we really appreciate is the ability to have a pet and to have a fenced "yard" area outside of their apartment. I think this adds a homey feel for many of the residents. Better water access would be a plus for those with outside plants. You have outside waste bins for doggy waste but no plastic bags at the one outside of the building for the last 6 weeks. Your showers do not have safety bars inside of the shower, Since most of the residents at this facility use walkers, canes or wheelchairs, why do you think it unnecessary to have a safety bar inside of the shower? This would be a considerate and wise upgrade for the apartments. Overall, we (the family) really like this facility and the people who live and work there. My Dad is still adjusting......

I hate giving a five star review because I don't read five star reviews anymore as they are usually…read moreuntrustworthy, if not outright lies, however, I'm making an exception here. I cannot imagine a better facility within my price range!!

We went to visit my father in law who is a resident here. This place is great. Excellent…read moreprofessionalism. The staff is very helpful, particularly in the dining area. We were helped by a gentleman named Roderick. He was very courteous, helpful and had a smile the whole time we were there. My wife said that the last time she visited her father, he (Roderick) helped them as well and they had the same outstanding experience. My father in law raves about him. About the whole staff actually. He said that the people there make the place really feel like home. You can't put a price on that. And that's coming from a man that was at two other retirement homes before and left before the contracts were up because "he just didn't feel right". Will definitely recommend this place.

Atria at the Arboretum is senior living community that provides resident wellness and engagement…read moreservices. While the facility offers many services, the residents embrace independent living. Therefore, there are no on-site doctors nor nurses. However, if any resident needs emergency care, the front desk ensure that the appropriate medical professionals are contacted. I enjoy visiting the residents. I have seen firsthand how committed the Atria team is to offer meaningful activities for its residents and adapting when challenges arise such as inclement weather. The facility supports a diverse schedule of activities - on premises, external field trips and social gatherings. Recently, they have undergone some renovation - carpet replacement, painting, replacement of furniture and artwork. Today, some additional renovation was being done in the lobby floor and the front desk was very helpful in sharing an alternative path. Atria appears to be a beautiful facility with an incredible greenbelt view. The facility also provides on-site meals for their residents in addition to hair and nail salon services.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

Great staff, great care! My grandmother was very happy during her two and a half years at this…read morecommunity. We definitely recommend this community for people looking for assisted living for a family member.

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

After trekking around North Austin looking at nursing homes and not finding much room at the inn,…read moreunless it was a really crappy inn, this place stood out. In a good way. For one, it's clean, and for two, it's well staffed and well managed. The intake manager and business manager are both kind and professional, and made the experience of having a loved one in this situation just a little easier. It made visiting a fairly pleasant experience. Overall, the caregivers and care managers also were pleasant, patient and compassionate. During the year I regularly visited a family member here, I never saw a patient mistreated or miserable. Residents are allowed to bring their personal furniture and belongings and to decorate their rooms as they wish, so it has a homier feel. They encourage family member involvement. The atmosphere is one of caring and respect. I can't comment personally on the food, but several residents said it was good. I didn't see much staff turnover. These are all good signs, as far as I'm concerned. The only thing I would change is for the place to offer more interesting upbeat activities/entertainment, and to make a concerted effort to bring more residents to watch or participate. Some music over the intercom system would be nice, too. Especially in the dining and sitting rooms.

Everything!!! Communication is horrible the place looks ok Mondays through Friday weekends it…read morestinks my moms hair is never brushed she looks like she has had the same clothes on for a couple of days. I wish I could find a different place but with Medicaid your choices are limited the DON is the most uncaring person I have ever met. A few nurses are sweet and work hard but I can count them on one hand. The staff only smile and act friendly when they are doing a tour then after that very few people even speak when you come in. The care is the minimum they have to do. If you have a choice go somewhere else.

My son is the youngest person at MaraVilla, but everyone is so inclusive and caring that he feels…read morevery much a part of this community. The staff go above and beyond for him. I haven't had to worry or jump in and do what needed to be done, because someone dropped the ball. He has lived in his comfortable little apartment for over a year. MaraVilla is lovely, welcoming and full of great people.

I've been reflecting on this review since I first moved my elderly parents into this facility a…read moreyear and a half ago. I hesitated to write a review earlier, because I did not know if it would affect their care. Sadly they have now both passed. If I could have offered this feedback directly and felt that it would be heard, I would have done that. But my strong impression dealing with the management here is that they are not interested in feedback and do not view it as a way of learning or improving as a business, but rather as a waste of time and a source of resentment. So I just want to make sure others have an informed understanding of what they are getting themselves into here. The kind of review that I wish I had had myself when I first uprooted my parents, both of them with advanced Parkinson's Disease, and moved them across the country from Pennsylvania to live here. Highlights: - The facility is very beautiful. That was what I was sold on originally. - The sales team is kind and good at their job. I feel that they did their best to lean in and smooth the way for my parents and for me, even though when it came to actual management of the residence, that went beyond their scope. - There are many individual nurses and caregivers who are very caring and good at their jobs. - Overall I believe that the facility is mismanaged. The leadership of the center is inaccessible. They do not come to work. They do not pick up their phones. They do not respond to emails. There are no company email lists that allow you to get greater visibility for your communication so that someone higher up will hold the facility accountable to respond--your email goes into an individual email inbox where it is largely ignored. - The nurses and caregivers are not actively managed. No one helps them organize themselves or facilitates communication. No one is present to see first hand when they are over-stretched and cannot handle all of the individual needs on their floor. This results in some pretty serious mismanagement of medication. One time I discovered purely by accident, because I happened to visit, that my father had not received his Parkinson's medication for 3 days, because they had not re-ordered it from the pharmacy or had some type of snag. And they did not call me or make sure that it was resolved. They just let the medication lapse. - Once I saw that was happening, I went far, far, far out of my way to create written medication schedules to try to ensure medication was administered correctly. Multiple times my father himself caught incorrect medication, even though he was barely in a cognitive state to be able to do that and it was very unfair for him to have to be concerned with it. Again, I do not attribute this to the nurses. They are good, well meaning people who want to do their jobs. I attribute it to management that does not put in place systems for them or help organize things or ensure good communication. They just are sort of left there to function as best as they can without leadership. - Most of the nurses / caregivers they hire are good, but some are NOT good. Early on, there was a nurse on the team who got into a very adversarial relationship with my mother, trying to force her to go to bed or to get up or something that she did not want to do. When I came to visit after a week trip I found her in a paranoid, delusional state, convinced that someone was trying to hurt her. Of course she was very sick and it was basically a delusion. But when I interacted with that nurse myself, I understood why she felt that way. He was aggressive and controlling. They did promise to fire that nurse. But then on a future occasion I came back and found him there. I had to complain again. - Memory care is a bit better. But primarily it is better because once someone is on hospice, they have access to a separate hospice provider who comes INTO the facility to provide care. And that hospice provider is excellent, top to bottom. I cannot possibly say enough good things about them. But they are not employed or managed by the center. They just come in on a daily basis to provide care. - In the last month of my father's life, he developed very severe delusions arising out of Parkinson's related dementia, and became aggressive. It was very sad and very hard to watch. My father was a mild-mannered mathematician all his life. It simply was not him or his character to behave in the way he did. - I was so upset by the way the facility handled this. They called the police on him. I had to drop everything and rush over to keep them from escalating past a point of no return. When I went up to the apartment, Brenda, the leader in charge of AL, was smirking and laughing at him and his delusions. It turned my stomach. It still keeps me up at night. If you have your parents or loved ones here, please be prepared to work directly with the staff yourself to ensure communication & good care. It requires constant vigilance.