If you care about your loved one, avoid skilled nursing here. While some individual staff members…read morewere great and I think truly cared about my mother, much of the staff in unhappy, overworked and disengaged. This goes back to the management of this facility who's only goal is to provide prison quality care. The things I saw and experienced while my mom was here are frightening. I saw unattended elderly patients left on the floor as they slid out of their wheelchairs. They have what appears to be VERY FEW staff members overnight, leaving patients that require round the clock care neglected. They allowed my quadriplegic mother to fall out of her bed twice, sending her to the hospital for brain scans. It was often unclear who was "in charge". The support from the social worker was nearly nonexistent. My wife filed a complaint with the state. I would urge anyone considering this facility to find another. The last straw was when we called to ask about my mother's status and one of the nurses responded "I don't have time for this shit!". We are at Westminster on MoPac now, which seems a million times more professional. I don't know where all the money the families and insurance companies pay is going to, but very little is flowing back to the facility. Most is likely going to the high net worth investors that make up the ownership of Juniper Village as part of its real estate "portfolio". If the thought of your loved one silently lying on the floor, ignored and abandoned like my mother was, wondering when someone would discover her after she bashed her head in on the night stand due to an improperly configured hospital bed fills you with dread AVOID JUNIPER!

If you are searching for a caring community to assist your loved one who cannot remain in their…read morehome, I understand the gravity of the decision you must make. I found myself with the same concerns fairly recently. My mother needed additional care I could not provide so i began the evaluation process for assisted living options. After an extensive search, I identified Juniper at Spicewood Summit as the ideal home away from home for her. I wanted a warm and welcoming community with quality care, and committed professionals who would value and nurture her. I was surprised at how protective I became of her and that I did not want to trust just anyone with that care. Fortunately for me, Juniper at Spicewood Summit has lived up to my expectations and more. As a result, my mother has experienced a new chapter in her life, and it is stimulating and fun! She enjoys the nutritional meals and gracious dining and never misses a washing a dish or cleaning the table. Her days are filled with a variety of activities by the creative Connections Director. There are opportunities for music, gardening, exercise, special performances from the community, guest speakers, games, holiday celebrations, parties, and spiritual encouragement. Everyday is a day to celebrate at Juniper. Best of all she does this with her colleagues at the facility. My mother has developed a new hobby, leather crafting, and she is over 100! It is never too late to explore new things at Juniper! Because of the medical team, the caring staff, and the leadership of the administration, I know my mother is in the best place I can find for her. Best of all, I am always welcome and greeted with warm hospitality when I visit her. In fact, I am there almost everyday so I see the consistent effort everyone makes to keep the quality of care at the highest level. It is comforting to know she is happy and well cared for, and I wish the same for your loved one. I wish you every success as you identify the perfect place for your beloved family member. I hope you will consider Juniper at Spicewood Summit as a possibility. I believe you will find it a loving and caring place to live!

This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

The owner Michelle Howard goes above and beyond to ensure all residents needs are met. Michelle has…read morepoured her heart and soul into Southern Hospitality and it shows as soon as you walk through the door. The environment is warm and welcoming to all. Southern Hospitality has many activities for the residents throughout the year with special events during the holiday season. Visiting your loved one is highly encouraged at SoHo. If you are looking for a home away from home, I highly recommend Southern Hospitality.

I love this small care home for the elderly! You can't beat the location and the staff is so…read morecaring. The owner and everyone who works there goes out of their way to make sure your loved one has impeccable service!

They don't treat the patient how they deserve to be treated the workers are sloppy and are on their…read morephone the patient are t allowed to eat unless it's time for breakfast lunch and dinner they aren't allowed to have snacks or anything Maria who just retired cleans colostomy bags with diaper briefs and they don't clean anything properly. They don't clean the house. The community director is always outside on on her phone making out with men. while workers are trying to find her cause they were in training

We recently had to find a place for our dad after he was diagnosed with cancer. We had a great…read morevisit with Silver Leaf and chose them. We were there a lot. A lot of people in and out to visit and hospice was there almost every day. They were so welcoming and accommodating and kind with everyone. More important was the incredible care they gave our dad. They couldn't have treated him with more attention, love, and skilled care. They consistently reported back to us how things were going in detail and were in lock-step with hospice. We felt so relieved to have him in such a wonderful place. And, it is clean, has a large parking area... a very comforting and homey feel.

Moving into The Reserve is the best thing I ever did. I got…read more a one bedroom apartment with a kitchen equipped with a large refrigerator and a microwave oven. Plenty of cabinet space and drawers. The kitchen also has a large double stainless steel sink and faucet. The wall across from the kitchen has a large closet for storage and also a full size GE washing machine and dryer. The living room has plenty of room for a large recliner, a grandfather clock, a 65 inch Samsung TV and a large double door cabinet where I have my 27 inch iMac computer. Between the recliner and outside wall I also have a 36"x36" pedestal table, where I have a large hammered copper lamp with shade. The two walls forming the corner behind the recliner and grandfather clock, have two large glass windows covered by Venetian blinds. Moving through the lockable door into the bedroom there is room enough for a queen sized bed, and a three drawer cabinet with lamp. The outside wall has a large window covered with Venetian blinds. Sliding double doors lead into a closet with plenty of room for hanging shirts, and with shelves that hold baskets for socks, and underwear. Under the shelf on the right there is room for a large four drawer cabinet where I can store pajamas and a large collection of various shoes. A single sliding door leads into a spacious bathroom, complete with a shower, toilet, and lavatory. There are two spacious cabinets and drawers next to the shower. Another reason I picked this third floor apartment is that it is located next to the fire escape stairs. I never use the elevators because I like the exercise I get walking up and down the stairs. My apartment is also located at the very end of this wing of The Reserve apartment complex. Consequently I don't hear or see any of my neighbors. Thanks for your time and attention. Mack Hounsel Apartment 301 ,

Hello everyone I came to work as a caretaker I'm A agency worker so needless to say this place was…read moreawesome the staff was amazing the community was clean and it was well organized and the most important of all was the residents seemed to be very much happy so this was a awesome experience to be able to come to such a well kept environment and to also know that they are very much so doing a lot of things right from my point of view and I would say if your looking for a community for a love one this would be a excellent place

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

I can't seem to get any info from any of your sites. I only get a message that says 404/ what can…read moreI do to pay my bill cause I just keep getting 404. TOTALLY UNACCEPTABLE. Rhesa Cook. 315. 512-736-3710.

This facility is a petri dish for communicable diseases. Approximately four to five employees…read more including me recently tested positive for Covid and were still asked to be in direct and close contact with elderly residents before and/or after testing phase The facility did not follow CDC/OSHA infection control guidelines. Infected employees were not immediately removed from duty, isolated, or replaced. There was no proper quarantine, masking enforcement, contact tracing, or notification to residents or their families. This exposed vulnerable senior residents, many with underlying medical conditions, to serious risk of illness. The staff were not given proper PPE or guidance on usage of PPE The Executive Director is an arrogant rude unprofessional disrespectful clown and a disgusting jerk who treats his staff especially in Assisted living as dirt. The food is unhygienic, bland and not worth for human consumption and the kitchen is infested with roaches and bugs. Unfortunately the dietary needs of residents are not taken in consideration. The hallways smell of urine and stale mold The elevator has been broken and non functional multiple times in Assisted living. Not to mention flooding of rooms is common during any rains.. The maintainance is equally despicable and pathetic.. and very slow to respond or too careless to respond.¹ This facility is not worth any negative stars.

I know this facility as Brookdale at Northwest Hills not Summit. My family member moved here after…read morehaving a poor experience at another facility in Austin. The last two years of my grandparent's life were wonderful because of Brookdale. When my grandparent arrived, we were given a bigger room since the one offered was no longer available. They gifted a beautiful bird feeder that my grandparent adored. From a psychosocial perspective, they had endless parties, activities, outings to places like HEB to involve the residents. It appeared that the residents were happy. My grandparent did not like to partake in those activities but there was always someone encouraging my grandparent to participate, which my grandparent ended up enjoying. My grandparent was religious and was driven to church every week by Brookdale. From a healthcare prospective, the care was exceptional. Mary, the director of nursing was communicative and transparent and I felt I could trust her. There were a few issues that happened and Brookdale investigated the issues and reported back to me the solutions. The Nurse Practitioners, such as Joyce and Marsha from AGS who take care of the residents are also exceptional. In addition, Brookdale offers car services to doctors appointments. In summary, through the outstanding leadership at Brookdale NW Hills, they provide exceptional psychosocial care and healthcare. I would highly recommend this facility with it's current leadership. Thank you Brookdale for making my grandparent's last years very special!

My son is the youngest person at MaraVilla, but everyone is so inclusive and caring that he feels…read morevery much a part of this community. The staff go above and beyond for him. I haven't had to worry or jump in and do what needed to be done, because someone dropped the ball. He has lived in his comfortable little apartment for over a year. MaraVilla is lovely, welcoming and full of great people.

I've been reflecting on this review since I first moved my elderly parents into this facility a…read moreyear and a half ago. I hesitated to write a review earlier, because I did not know if it would affect their care. Sadly they have now both passed. If I could have offered this feedback directly and felt that it would be heard, I would have done that. But my strong impression dealing with the management here is that they are not interested in feedback and do not view it as a way of learning or improving as a business, but rather as a waste of time and a source of resentment. So I just want to make sure others have an informed understanding of what they are getting themselves into here. The kind of review that I wish I had had myself when I first uprooted my parents, both of them with advanced Parkinson's Disease, and moved them across the country from Pennsylvania to live here. Highlights: - The facility is very beautiful. That was what I was sold on originally. - The sales team is kind and good at their job. I feel that they did their best to lean in and smooth the way for my parents and for me, even though when it came to actual management of the residence, that went beyond their scope. - There are many individual nurses and caregivers who are very caring and good at their jobs. - Overall I believe that the facility is mismanaged. The leadership of the center is inaccessible. They do not come to work. They do not pick up their phones. They do not respond to emails. There are no company email lists that allow you to get greater visibility for your communication so that someone higher up will hold the facility accountable to respond--your email goes into an individual email inbox where it is largely ignored. - The nurses and caregivers are not actively managed. No one helps them organize themselves or facilitates communication. No one is present to see first hand when they are over-stretched and cannot handle all of the individual needs on their floor. This results in some pretty serious mismanagement of medication. One time I discovered purely by accident, because I happened to visit, that my father had not received his Parkinson's medication for 3 days, because they had not re-ordered it from the pharmacy or had some type of snag. And they did not call me or make sure that it was resolved. They just let the medication lapse. - Once I saw that was happening, I went far, far, far out of my way to create written medication schedules to try to ensure medication was administered correctly. Multiple times my father himself caught incorrect medication, even though he was barely in a cognitive state to be able to do that and it was very unfair for him to have to be concerned with it. Again, I do not attribute this to the nurses. They are good, well meaning people who want to do their jobs. I attribute it to management that does not put in place systems for them or help organize things or ensure good communication. They just are sort of left there to function as best as they can without leadership. - Most of the nurses / caregivers they hire are good, but some are NOT good. Early on, there was a nurse on the team who got into a very adversarial relationship with my mother, trying to force her to go to bed or to get up or something that she did not want to do. When I came to visit after a week trip I found her in a paranoid, delusional state, convinced that someone was trying to hurt her. Of course she was very sick and it was basically a delusion. But when I interacted with that nurse myself, I understood why she felt that way. He was aggressive and controlling. They did promise to fire that nurse. But then on a future occasion I came back and found him there. I had to complain again. - Memory care is a bit better. But primarily it is better because once someone is on hospice, they have access to a separate hospice provider who comes INTO the facility to provide care. And that hospice provider is excellent, top to bottom. I cannot possibly say enough good things about them. But they are not employed or managed by the center. They just come in on a daily basis to provide care. - In the last month of my father's life, he developed very severe delusions arising out of Parkinson's related dementia, and became aggressive. It was very sad and very hard to watch. My father was a mild-mannered mathematician all his life. It simply was not him or his character to behave in the way he did. - I was so upset by the way the facility handled this. They called the police on him. I had to drop everything and rush over to keep them from escalating past a point of no return. When I went up to the apartment, Brenda, the leader in charge of AL, was smirking and laughing at him and his delusions. It turned my stomach. It still keeps me up at night. If you have your parents or loved ones here, please be prepared to work directly with the staff yourself to ensure communication & good care. It requires constant vigilance.

First, let me say this was a deeply disappointing and upsetting experience. The facility did not…read moremeet even the most basic expectations of care or dignity. The dialysis center, in particular, was alarming--it felt dark, neglected, and more like a dungeon than a place meant to support vulnerable patients. As a family member seeking a safe, compassionate environment for a loved one, what I saw gave me serious concern. Nothing about the space conveyed comfort, professionalism, or patient-centered care. Instead of reassurance, I left feeling unsettled and worried. I would never consider placing my loved one in a facility that looks or feels like this. Families deserve transparency, dignity, and environments that reflect respect for the people who depend on them during some of the most fragile moments of their lives. I wish I could have given a half star

I would pick my mom and her companion up from The Estrella Crossing Living Center for lunch on…read moreoccasion. Often they wanted to go to Catfish Parlor. They raved about it and so did I. Always a treat!!!