My father arrived at Aria Memory Care in April 2015. He has been struggling with Parkinson's and…read morewas in the beginning stages of Alzheimer and Dementia. He was also recovering from a broken hip and was using a walker. Aria had the safest facilities for my father to move around. The common areas have wood floors and less clutter than other communities. I felt my father was safe. My father enjoyed being able to enjoy the out side on his own with access to their courtyard. Not all communities are set up where your loved ones can enjoy outdoors when they want to. The Facility Manager was very helpful in helping set up my fathers room as well as hanging pictures. Since my father was an engineer, the Facilities Manager took the time to have many great conversations with my father. It is great that Aria is dedicated to Memory Care. They know how to take care of all levels. The separation of cognitive and non cognitive guests is priceless. My father was able to have conversations with other guests with similar challenges. Having a loved one in a home is all ways difficult but when you arrive at Aria you really do not feel you are in a nursing home. It helped me when I was visiting my father. Last but not least the Executive Director Ceri Mackenzie is there for you and your loved ones 24 hours. I have seen this first hand. She was there for helping me manage my fathers needs. Her experience and knowledge comes in handy as anything can happen any time when you are taking care of our elders. The team reacts positively to Ceri's experience and enthusiasm. To sum it up, Aria is a gem in senior community. It offers clean, safe, easy to navigate common area floor plan, spacious individual units and a lovely courtyard to enhance for my father's daily experience. Mostly importantly, the team members are friendly, caring and do not hesitate to come to aide whenever the unexpected need rises. My father actually thrived and showed improvement in matter of weeks under their care. . I have had other family members in Brookdale, Sunrise and, and Emeritus. Aria Memory Care is superior above all other communities. I would recommend Aria to any of my close friends and family.

We moved our father into Aria in July after touring many different facilities in North Austin and…read moreCedar Park. Our Mom was my Dad's primary caregiver prior to her unexpected death so this transition has been very difficult. I chose Aria because the staff were all very caring friendly, the facility is very clean and modern, and the apartment/room was a nice size and well laid out to match, as closely as possible, my Dad's bedroom at home. My Dad has only been there 2 months but I still feel very confident I have made the right decision with Aria. Ceri Mackenzie is the medical director and she is very patient with the family and also with our Dad. She is knowledgeable and shares that knowledge to make us more comfortable with the transition. The nursing staff and aides have all been very friendly to Dad - especially Kristin, Melissa, Brandon and Jeannette - but they have all been wonderful.

the family's who have residents who have lived a long time here have a strong grip over who gets…read morehours in the week despite objective care performance and can be very hostile meanwhile management does not defend you. They lie to state and tell them there is 2 workers at one house at all times, that is just a lie they literally hired someone to jump between houses during audits.

My grandmother moved to Fairway Vista from a large assisted living home. The level of care she…read morestarted to receive when she arrived was a noticeable difference. The smaller home atmosphere, and the staff to resident ratio, was exactly what she needed with her upcoming stages of dementia. Living in the same neighborhood, I was able to stop by and visit with her as often as I wanted. The staff was always friendly and attentive to Mimi's needs. I really liked seeing their meal plan for the week...every day they had breakfast, lunch, dinner and even snacks listed. It was a great variation week to week and I never saw a skimpy meal. Honestly, it was nice to get ideas for my own household too. Amber, Vanessa, Paul, David and Dee Dee were so attentive, caring and loving towards my sweet grandmother. Fairway will always be an endearing memory that honored my grandmother in her final days.

I am writing to share our family's experience with Round Rock Assisted Living, following a six day…read morestay for my father from June 5th through June 10th. We made the decision to move him out urgently due to multiple failures in care, safety concerns, and misleading information provided to us prior to admission. We were referred to this facility by a hospice nurse, and during our initial conversations, Norman, nurse, assured us that my father would receive daily showers. He also stated that although they did not offer respite or trial stays, we would only be charged for the days he was there, plus a $1,500 community fee. This directly contradicted the information on their own website, which clearly advertised respite stays. The website also stated a 1:4 caregiver to resident ratio; once we questioned this, Layne, the acting owner, removed that claim from the site. During my father's six days there, the level of care was far below what was promised. The facility had only one staff member on duty responsible for cooking, baking, laundry, caregiving, and medication administration. A caregiver openly expressed feeling overwhelmed. My father received only two showers during his entire stay, both provided by the hospice nurse--not by facility staff. On June 9th, when we arrived to check on him, he was still wearing the same clothes from the previous day. My mother had to request a washcloth from Norman just to clean him up. That same evening, we discovered he had been given his medication at the wrong time (8 p.m.), which is known to cause insomnia. When my mother requested his anxiety medication, she was told it would have to wait until Norman could be reached--yet both Norman and Layne had already left for the day, as they typically do in the late afternoon. The following day, we made the decision to remove my father from the facility. When we asked Norman for his medicine while packing him up, Norman handed us another's patients' medication. Once we got home, we realized we were missing his anxiety medication( a controlled substance), we went back and the caregiver couldn't find it. We mentioned to her the incident with Norman mixing us the 2 patients medication boxes, she looked in the other patients' box and found my father's medication. This was extremely alarming and raised serious concerns about medication safety and compliance. Despite these significant failures in care, Layne has refused to refund any portion of the $7,800 my mother paid for six days. She insists that a contract was signed, while ignoring the fact that the facility did not meet the care standards they promised. It is clear that they are prioritizing sales over resident safety and well being. Layne has only been in charge for a few months, and while her father previously had a strong reputation, the current management is not operating at that standard. There is also another recent review describing a similar experience. Our Hospice nurse told us this facility had the appropriate care, she was going on previous visits when Don was in charge. Everything has changed since then. Based on what we witnessed, I strongly caution families to be aware of these issues. My father is at the end of his life, and the care he received at this facility was unacceptable and unsafe.

My mom was a resident for just over a year. I really appreciated Don's guidance through this…read moreprocess. The staff is amazing. They treated mom like family. There was always positive energy in the home.

I have been here for about 2 months now. When I first read the reviews about this place I was not…read moresure if I wanted to come here there were a lot of bad reviews now that I'm here i found out it's under new owners. This place way better than I expected the people here are great the food good most of the time they look after us great the place is keelpt clean. Everything is have ask for has been done for the most part. I would like to say our social worker is wonderful she comes around every morning to see how we're doing and making sure all our needs are taken care of great job ( BARRY) her smile will make anyone's day I recommend this place to anyone. Thanks for reading my review. I prayed you'll feel good about coming here or trusting that any of your love one's will be in great hands here.

Austin Wellness and Rehabilitation is a good place to bring your family. I say good because there…read moreis always room for improvement at all levels. There has been a few management changes in the past, but the one's running the building now are exceptional; they care, they go to great lengths to do their job well, and at the end of the day consider themselves as family. The staff members are a unique and diverse group of people from around the world, few are not perfect, but the ones that do care a lot for these residents are shining examples to follow. The residents are just as unique & charismatic in their own rights from social butterflies to reclusive turtles, they all for the majority live in harmony.

This place is absolutely amazing! They have encouraged my loved one to participate in games and…read morehave reminded her to come down for meals. The caregivers are loving and the marketing director has answered all of our questions.

When the time came to consider an assisted living facility for my wife's parents, we toured several…read moredifferent facilities. We found some we liked and some we didn't. We wanted someplace that was new-looking, as opposed to showing its age badly, had lots of natural light, and seemed to care about the needs of the residents. We also wanted a place that had onsite memory care facilities. We looked at Sage Valley Senior Living twice and immediately liked that it was a new facility. We loved that it had lots of natural light and a different menu daily with a chef who cared about creating the best eating experience for the residents. We even had a chance to eat there during a subsequent visit with my in-laws. We found the food to be far better than expected. Even the cheeseburger was very tasty with a flame-broiled taste. Since moving them into Sage Valley, my mother-in-law has flourished and made wonderful friends. The staff has been nothing short of fantastic in their care for them. They call us and notify us of problems they discover, and they show their level of caring every day. The staff has been very friendly whenever we see them, the onsite medical staff has been fantastic, the nurses and aides have worked hard to make them feel special. During my father-in-law's final days, the staff was very helpful and always had a caring word for my mother-in-law and family. After his death, the staff rallied around my mother-in-law and greeted her with open arms and hugs when they saw her. I know every place has its challenges, and I came into this facility with eyes wide open, but my wife and I have been very happy with our decision to move them into Sage Valley.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

We have had our loved one in several memory care homes. Sadly the neglect in these homes is a…read morepattern through out. So when we moved our loved one from a truly horrible place to HL we were already expecting a bad experience. However HL is the only and I repeat THE ONLY place I would recommend. There were no complaints at all. The staff have all been there for a while and they all care. Long term caring staff is hard to find when it comes to memory care. We didn't have to micromanage because they were on top of it all. The only complaint we had was it was too far so we moved our loved one to a facility closer and we have regretted it from day one. I would rather make a trip to visit and know he is in good hands than have him closer and micromanage and watch the poor care he's receiving. Heritage Lakes is the best. Everyone is caring and loving.

Currently a small community and facility with plenty of personal care. Not a large corporate owned,…read morebut small private investor owned, so there's less layers of management and more empowerment of local management. Team works hard to give each resident personal care. Food is better than in most facilities I have seen. Because it is currently small, you're not going to see the variety of events and activities that you'll see at a larger facility, but what's most important for my mom is the personal care she's getting to meet her needs. We still have to tweak things at times but management and leadership is very willing and motivated to address staff, procedural, other issues, and continue to improve. I definitely recommend.

Everyone at Double Creek has been exceptional!!! From Mimi, Auris, Kim, Cat, Maria and more. They…read moremake you feel at home and are very caring. The food there is great, thanks to their great chef!!! My stepmom has been there since January and has settled in nicely. She enjoys visiting and occasionally does some of the activities which are awesome. Thank you everyone for being so welcoming Pam G

My parents were moving from independent living. We looked at three assisted living places. My…read morefather told the sales associate that we were just looking but at the end of the tour he said we are ready to move in. All staff were very welcoming and smiling. The place is very clean and bright with a very pleasant dining area. My parents love the food, staff and the onsite physical therapy with great therapist. The activities director is very involved and a great encouragement to residents. The quality of care is wonderful and we recommend this place.