I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

My mother has been at Collinfield House for over a year and is doing really well there. The staff…read moreand owner treat her like family. They can accommodate a wide range of needs and are quick to respond to any issues that arise. Easy to work with, great communication from the owner. Really happy we found Collinfield house for this chapter of my mom's life!

My Mom just passed away, at the age of 96, after living at The Collinfield House for 6 years. She…read morewas the first resident here and her time here was probably the happiest she had been in the last 13 years, she felt safe, secure and loved by the caregivers and residents alike. The loving atmosphere and acceptance by all make this an environment as close to your own home as is possible when a senior needs help. It truly was a family for Mom. The staff is amazing, with the daily care, activities, and a true nurturing attitude, they filled Mom's days with love. It was a great relief for me, knowing she was being well taken care of, better than I could have done, and that she was safe and happy. I would not hesitate to have another family member live here.

We hired Mary and her team. Mary as the CEO was great and she did her best. The nature of the…read moreindustry is these people tend to drift in and out of jobs. Our caregiver was not adequate, but I am willing to give the company (not person) another chance at a later time. My advice: 1. Interview the caregiver first prior to signing a contract. 2. Understand that person's location, miles they will drive and personal commitments they have. 3. Finalize your own assessment prior to agreeing to move forward, ask for a different option (resource wise) if you are concerned about the person you met with.

I waited a month before writing this review since I've had problems with home healthcare actually…read moreshowing up and helping. Cella Bella is by far the most wonderful home healthcare I've ever dealt with. I found them just by luck from a caregiver who was helping a neighbor. I didn't know what to ask for because I didn't know what was available ...I just knew we needed help. They listened to me, exhausted & crying, and then quickly got my mom into a medicare paid home health routine. Not once did I have to remind them to follow through on their promises. Calls are always answered and I truly don't know if they even have voicemail. They took our $0 budget and quickly turned it into a whole team of knowledgeable and compassionate caregivers. Cella Bella lifted a huge weight from my shoulders and mom is feeling much better too.

The care our family received with Cella Bella Hospice was an absolute godsend in every way. When…read moremy husband took a precipitous downturn while in a medical facility, Cella Bella came within the hour to help us make quick arrangements to bring him home where he and we all wished him to be. From nurse Rebecca, to the aides, to the man who came to set up all the medical equipment, to the medical staff on call at midnight to advise me just what to do to make my husband more comfortable, and to the chaplain, we couldn't have asked for a more competent, kind and caring atmosphere and group of caregivers.

Cella Bella offers general caregiver services as well as hospice care in private homes and…read morefacilities. I am a resident in a Senior community, Solstice, located in South Austin. I have been a Cella Bella client for 2 years as I require caregivers to assist me getting in & out of bed, getting dressed, and showering. All the caregivers are sensitive to my needs and my preferences. I highly recommend Cella Bella.

This is an amazing place and I'm so happy my mom lives here. The people who work here are like…read morefamily and so loving. It's an upbeat environment making every day fun. Highly recommend!

Management lies and doesn't protect the safety of residents…read more They ignore and never document what your to.d, don't like thier conversations recorded

This facility is the GOLD standard. I can't say enough good things about the care, the staff, they…read moretreat you and your loved one like family. Carrie and Pat are absolutely wonderful. Ashley and so many of the other caregivers are EXCEPTIONAL. If you are considering this facility for your loved one, there is no decision to make. The level of respect they treat you and your family with is off the charts. This is the 4th facility that my mom has lived in and there is absolutely no comparison. Just wish I would have found Silverado sooner....

I am so impressed with this beautiful community And will continue to refer my families here. The…read moremoment you walk in you feel like this could be a beautiful place for anyone needing very specialized care we're families feel very comfortable visiting often. The staff here know exactly what they're doing in the memory care space & with the ever-growing need for placement for families who have loved ones with dementia, Alzheimer's, or Parkinsons I am so relieved to know that they exist and will continue to support our families in the Austin area. #AmazingCaringHumans #SilveradoDoesItBetter #MyChoiceForMemoryCare. Sherrie Lynn Mc Burney Bluewater Home Care

My son is the youngest person at MaraVilla, but everyone is so inclusive and caring that he feels…read morevery much a part of this community. The staff go above and beyond for him. I haven't had to worry or jump in and do what needed to be done, because someone dropped the ball. He has lived in his comfortable little apartment for over a year. MaraVilla is lovely, welcoming and full of great people.

I've been reflecting on this review since I first moved my elderly parents into this facility a…read moreyear and a half ago. I hesitated to write a review earlier, because I did not know if it would affect their care. Sadly they have now both passed. If I could have offered this feedback directly and felt that it would be heard, I would have done that. But my strong impression dealing with the management here is that they are not interested in feedback and do not view it as a way of learning or improving as a business, but rather as a waste of time and a source of resentment. So I just want to make sure others have an informed understanding of what they are getting themselves into here. The kind of review that I wish I had had myself when I first uprooted my parents, both of them with advanced Parkinson's Disease, and moved them across the country from Pennsylvania to live here. Highlights: - The facility is very beautiful. That was what I was sold on originally. - The sales team is kind and good at their job. I feel that they did their best to lean in and smooth the way for my parents and for me, even though when it came to actual management of the residence, that went beyond their scope. - There are many individual nurses and caregivers who are very caring and good at their jobs. - Overall I believe that the facility is mismanaged. The leadership of the center is inaccessible. They do not come to work. They do not pick up their phones. They do not respond to emails. There are no company email lists that allow you to get greater visibility for your communication so that someone higher up will hold the facility accountable to respond--your email goes into an individual email inbox where it is largely ignored. - The nurses and caregivers are not actively managed. No one helps them organize themselves or facilitates communication. No one is present to see first hand when they are over-stretched and cannot handle all of the individual needs on their floor. This results in some pretty serious mismanagement of medication. One time I discovered purely by accident, because I happened to visit, that my father had not received his Parkinson's medication for 3 days, because they had not re-ordered it from the pharmacy or had some type of snag. And they did not call me or make sure that it was resolved. They just let the medication lapse. - Once I saw that was happening, I went far, far, far out of my way to create written medication schedules to try to ensure medication was administered correctly. Multiple times my father himself caught incorrect medication, even though he was barely in a cognitive state to be able to do that and it was very unfair for him to have to be concerned with it. Again, I do not attribute this to the nurses. They are good, well meaning people who want to do their jobs. I attribute it to management that does not put in place systems for them or help organize things or ensure good communication. They just are sort of left there to function as best as they can without leadership. - Most of the nurses / caregivers they hire are good, but some are NOT good. Early on, there was a nurse on the team who got into a very adversarial relationship with my mother, trying to force her to go to bed or to get up or something that she did not want to do. When I came to visit after a week trip I found her in a paranoid, delusional state, convinced that someone was trying to hurt her. Of course she was very sick and it was basically a delusion. But when I interacted with that nurse myself, I understood why she felt that way. He was aggressive and controlling. They did promise to fire that nurse. But then on a future occasion I came back and found him there. I had to complain again. - Memory care is a bit better. But primarily it is better because once someone is on hospice, they have access to a separate hospice provider who comes INTO the facility to provide care. And that hospice provider is excellent, top to bottom. I cannot possibly say enough good things about them. But they are not employed or managed by the center. They just come in on a daily basis to provide care. - In the last month of my father's life, he developed very severe delusions arising out of Parkinson's related dementia, and became aggressive. It was very sad and very hard to watch. My father was a mild-mannered mathematician all his life. It simply was not him or his character to behave in the way he did. - I was so upset by the way the facility handled this. They called the police on him. I had to drop everything and rush over to keep them from escalating past a point of no return. When I went up to the apartment, Brenda, the leader in charge of AL, was smirking and laughing at him and his delusions. It turned my stomach. It still keeps me up at night. If you have your parents or loved ones here, please be prepared to work directly with the staff yourself to ensure communication & good care. It requires constant vigilance.

I have a client that lives here and from what I can see things are run pretty well. The staff are…read moreattentive and management is responsive to residents needs. One big deal to me is the smell. Just because the residents are older, the atmosphere doesn't have to have the dreaded nursing home smell. This place is much better and my nose appreciates it. If my mother were still alive I would definitely recommend this facility.

My brother was a resident at Parsons House since November 2023 until he could no longer care for…read morehimself. The staff is truly wonderful, caring, and attentive. Every time I visited my brother all the residents had smiles on there faces. The management staff are always available and responsive when I needed to address anything. I would definitely recommend Parsons House to anyone looking for assisted living environment. Thank you so much.