My Mom started out in assisted living five years ago. The staff was wonderful. A few months ago…read moreshe was moved to memory care. The care we received there was beyond amazing. Mom had severe dementia and was tearful and angry most days. They treated her with love and kindness regardless. I'm grateful for her time there at the end of her life.

Be aware of pretty packages; sometimes their contents aren't what you expect. Buda Oaks is a…read morebeautiful facility, but nothing is as it seems. Dealing with management was a nightmare, and the care given my mother was minimal, at best. If micromanaging every aspect of your loved one's care is how you want to spend your time, then, by all means, choose BO. However, if you require real care for your loved one, there is another assisted living facility in town that is exceptional, Sodalas of Buda. The FIRST day we moved mom in, after several instances of communication, BO forgot that she was arriving!! We had even postponed the move-in a day, and BO was notified, and they couldn't even get that right! And, when I first asked about visiting her, I was told that I needed to inform them at least the day before each visit. In retrospect, I should have turned and run then, but I felt that with COVID (This was June, 2021), that maybe they were taking extra precautions, and that was hopefully a good sign. I ended up asking them to put me down for visits every day, and it never came up again. As far as the business office, it was a nightmare to work with. Perhaps because of her ineptness, the executive director was more often than not passive aggressive with her correspondence (both written and in-person) with my brother and myself. Mistake after mistake after mistake, and NEVER an apology. We were always told that anything she did was "as a courtesy." Numerous billing errors, non-working fax machines, vaccine mix-up's, miscommunication across the board, among many other issues were experienced not once, but often at BO. The NUMBER ONE reason anyone lives in assisted living is because he/she can no longer independently take care of him/herself. In other words, this person no longer has the mental facilities and/or physical capabilities of self-care. When I would visit my mom, she would often be unkempt and unclean. Her hair was messy, dirty, and uncombed, and her body would often smell. The rotating staff (they couldn't keep anyone) would tell me that she refused to bathe, or if it was to go to dinner, she refused to go to dinner, or for anything else they didn't want to do, they would use the excuse that she refused to cooperate and they couldn't force her. I understand that they couldn't force her to do anything she didn't want to do, but, as I discussed several times with the wellness director, the employees should be trained to work with assisted living residents. When working with children or those with diminished capacities, one who is properly trained or has any common sense, doesn't ask if they want their diaper changed or a shower, the caretaker, in a nice, but firm manner, tells them what they're going to do. It works! The day before we moved my mom out, my daughter and I had come to BO @ 11:15 am to pack things up. My mom was still in bed with one leg on the floor, unable to get up. She said she was ok, but finally, we helped her up about 12:30ish, and when she weakly walked to the bathroom, her Depends were sagging below her knees and urine was dripping out onto the floor. I called down to see why she hadn't had breakfast, AND why no one had come to get her for lunch. She had no water, no food at least that morning, and I wouldn't be surprised if she didn't have any Saturday (the day before) also. She was dehydrated, yet her Depends were so full, they were dripping. This is DEFINITELY elderly neglect. If a child isn't given food (even though he/she says, "No!," and his/her diaper isn't changed for over a day, society would call that child neglect and even child abuse.) A little later, a really hateful girl brought a horrible lunch with no drink and no apologies from anyone. Once again, they said she didn't want to go eat. UNACCEPTABLE! From the beginning, housekeeping at BO was poor. Trash was to be removed daily-I often did it myself. Laundry was to be done at least weekly; the first four-five months when I was visiting, when her laundry basket would be overflowing and smelly, I actually would do her laundry myself. After numerous complaints, it finally was addressed and did improve the last few months she lived there. Her apartment also smelled terribly; I would actually open the window, whether cold or warm outside just to remove the smell. This was also addressed numerous times with management, and it did improve a little at the end. With Sodalis, my mother's apartment has NEVER had a bad odor. We encountered problems on EVERY level of care at BO, and my brother and I can finally relax as we no longer have to manage all aspects of my mom's care or lack of it. We still will be actively involved, but at my mom's new home, Sodalis Buda, the staff and management have earned both my respect and my trust.

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

I performed at this facility (played guitar and sang for the residents) January 12. The residents…read moreseemed very appreciative and were very kind. There was miscommunication from the director regarding their payment terms. This frustrated me because I was paid the day of the performance for every paid gig I have ever had at other venues. Different industry, different practices. It took about 2 1/2 weeks to get paid. Today the director explained they pay 30-45 days following performances based on frequency (recurring versus first time).

The Memory Care unit is not the best. The evening staff is not professional, they vape freely ,and…read morehalf the time they don't get along . The food is horrible and not properly prepared and a certain cook serves horrible looking plates . Housekeeping does a half fast job . the showers need to be tore out and redone in Memory Care (& the Assisted living side.) It's a very outdated building. New management took over and we know how that goes . Rent goes up but, no new accommodations. The assisted living side has wonderful care staff And are very helpful,attentive and friendly

Facility is nice. People and staff are caring. Food is not good. No access to registered dietician…read more Food quality is very poor and administration staff is non-responsive to resident concerns about nutritional needs.

The place is very unprofessional and honestly just all over the place. Nobody seems to be on the…read moresame page, and the lack of organization makes everything stressful and confusing poor management! What really bothered me was how unsanitary it felt. It doesn't seem clean or properly taken care of at all, which is a huge red flag for somewhere that's supposed to care for people. Overall, I would not recommend this place at all. I wouldn't trust leaving a family member here, and I definitely wouldn't recommend it as a place to work either. There are way better options out there.

the staff at The Auberge at Onion Creek dropped my grandmother from a hoyer lift during a routine…read moretransfer. they neglected to notify hospice or the family and she died from her injuries, according to the medical examiner. This is beyond unacceptable.

Nellie's Heart Caregiving is absolutely the best! They put their heart into their work and very…read moreprofessional. I highly recommend them!

Tried to call...got voice mail and the message said the box was full and you can't leave a message…read more Bad sign...won't be using this service for my elderly mother.

I highly recommend this company. They are honest, polite, compassionate and reliable. Every…read moreexperience I have had so far has been pleasant.

I have worked for Home Instead for 2 year's. You couldn't ask for a better employer. They truly…read morecare about their client's and their caregiver's. They try to match up the caregiver with the client including travel. You can call them anytime day or night if you have any questions. I could go on and on about the owner's and the office staff very family oriented honest and they get five star's from me.

Amy was so helpful in getting my Mom into the facility and they have taken such great care of her…read more Everyone is really invested in helping her to get batter and giving her the best care while she's there. very grateful for this place.

Overall the staff is really friendly and hardworking. There's a few that slack off in the medic…read moreside, but overall a great place. Josh brings light and laughter to everyone he encounters and Angela works harder than anyone I have ever seen to make daily events fun and enjoyable make daily events fun and enjoyable, I really don't know where she gets the energy to make everyone feel special. Physical therapy and occupational therapy are amazing . The only problem is constantly getting meds switched that my neuromuscular surgeon said I need for leg spasms. Still they try to rectify the problem once you talk to a Dr and explain which I plan on doing Monday. Josh, Angela, Kim and padam are the stars of the show! It wouldn't be the same without them!

What a wonderful place for my mom. I will be forever grateful for the quality care they gave her…read more My mom was not an easy person to deal with. They showed kindness, patience and love. I am still so thankful to them. Don't hesitate to put your loved one here. They will give them the care they deserve.

This a great place to place a loved one that can no longer live alone. The care my loved-one gets…read moreis 5-STAR!!. The caregivers are caring and do such a nice job. The home is very clean and they make home cooked meals everyday. I highly recommend checking out Shady Hollow if you are considering placing a loved one in assisted living.