We have visited a lot of different retirement facilities and this one is excellent very beautiful…read moreand nice it is like being on a cruise ship without the water as they always seems like having food out 24 /7 we have not moved in yet but we go for a bible study on Thursdays and the Breakfast is outstanding and the line person always has a smile on her face and has a great winning attitude .

My mom moved in about 3 years ago after living on her own as a widow for ten years. She is very…read morehappy there and feels much safer than living in her own house, especially at night. They have a load of activities that she goes to and I think that's going to keep her mind sharper much longer than if she was still living alone. She goes to Mahjong, exercise classes, live music and recitals, plus a lively happy hour each Friday. Most of the folks there are so vibrant, coming from all over the US and different countries. They also have "armchair astronomy" classes and various lectures. The staff are caring, pleasant, and helpful. Dawn and Ralph, the managers, do a great job. I'm so glad we found this place. Mom was hesitant to go live there and she recently told me how much better her life is now that she's with other people.

Maple Ridge was the best possible answer for our mother. She lived there for 2 1/2 years, and…read morethose are years we may not have had if we had left her in her home. Her apartment was pretty, spacious with lots of storage, and a very safe bathroom. The dining room was so nice and the food always delicious (she added weight back that was desperately needed). The entire staff was always gracious and helpful. The common facilities always kept clean and nice. The last months she was there, it was an incredible blessing to have access to the onsite caregiver groups.

From the owner: Maple Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great…read morerestaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn't or wouldn't hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don't move your loved one here!

This is a newer facility that shows well and the service staff are very friendly! Enough so that I…read moremoved my dad in here in October of 2022. Six months later, they notified us that rent was going up 14%. This is the Austin market -- rent increases are a fact of life! But when your entire demographic is on a fixed income, raising the rent at all six months in, much less by more than ten percent, suggests a certain disregard for the types of decisions that families make for eldercare. Nobody ever likes rent increases and we've always been accustomed to getting one each year in previous facilities. But as the Enclave collects a tidy 'community fee' of $2,500 when you move in, they have incentive to turn rooms over. I quote the outgoing director: "While I hope (your dad) will be able to stay here, I certainly understand if a change is needed based on finances." In other words: We'd like somebody else's community fee. A shame, because the people on the ground doing the work are good and the facility charges otherwise pretty reasonable rates. It'd just be nice if they stuck to them for more than six months.

My mother was a Highland Estates resident. She received a dementia diagnosis AND an eviction notice…read moreon October 9, 2025. The facility manager evicted her based on behaviors related to the dementia diagnosis. Management gave us until October 31, 2025, to vacate. We acted immediately on this official eviction notice. Between October 9th and 30th, we worked with geriatrician, Dr. Philip Woodall's office, Adult Protective Services, Comforts of Home Hospice, Oasis Senior Advisors, and Quality Moves to secure alternative, specialized housing. With this phenomenal team effort, she moved out on October 30, 2025. After forcing the eviction, Highland Estates management insisted we owed a 30-day notice and demanded November rent. They sent a FINAL DEMAND TO PAY notice dated November 12, 2025 and explicitly threatened to send my mother and me (her DPOA) to a Collection Agency in addition to pursuing legal action. We have consulted with an Elder Law Attorney who confirmed that their attempt to charge rent after initiating the eviction is invalid and their threat to pursue the DPOA is baseless. Highland Estates is using highly unethical and predatory tactics. They initiated the lease termination and then tried to collect an extra month's fee. Our experience has proven Highland Estates is exploitative of seniors and their families, particularly those dealing with the stress of a dementia diagnosis and an emergency housing transition. It demonstrates poor professional conduct and a lack of empathy for a vulnerable population. I hope this information prevents another family from experiencing this financial and emotional distress. *Follow-Up: Per the Highland Estates response below, we left a voicemail and were copied on an email with the Regional Director BEFORE posting this review. We never received a response. Both facility managers, who we were told were off-site the week before my mother's move-out, are either confused about company protocol or they lied about their communication with us.

From the owner: Highland Estates is an award-winning senior apartment community offering an affordable lifestyle…read morewith hotel-like amenities, including chef-prepared meals, weekly housekeeping, and an array of activities near Cedar Park. Highland Estates welcomes home care agencies, allowing our residents to customize the lifestyle that will best meet their needs. Highland Estates is located in Cedar Park, Texas. This senior living community is 20 minutes from Austin, convenient to the new and rapidly expanding Cedar Park Regional Medical Center, and Cedar Park's large and growing shopping district. Local attractions include a number of highly ranked golf courses, the Austin Steam Train, and the Lakeline Farmer's Market.

My mom has been a resident of The Isle at Cedar Ridge for 10 days now, and I am so pleased with the…read morecare she is receiving and how smoothly her transition to an assisted living environment has gone. I toured several assisted living communities in the northern suburbs of Austin while Mom was living in an independent living community and had chosen The Isle as the best fit for her when she needed more assistance, but it has turned out to be even better than I anticipated! Mom made the transition to assisted living after being hospitalized for influenza; she was very weak and not really "herself" (and I was super stressed!) when we moved her in. The kindness we both received from EVERYONE at The Isle has been incredible! Just to name a few... The Directory of Health Services, Arica, helped me set Mom up with a PCP who is excellent and who visits The Isle weekly. Arica and her staff not only immediately coordinated administration of all my mom's medications/treatments (including supplemental oxygen and nebulized medications), Arica also knows all the specifics of my mom's medical situation off the top of her head when I call her (she must have an amazing memory!). It really makes me feel confident that, during a medically complex time, my mom is getting great care. The entire therapy staff (physical, occupational, speech; Select Rehabilitation) at The Isle is phenomenal! My mom has been receiving daily therapy as her time in the hospital weakened her, so she needs a wheelchair now. I have every confidence that she won't need it for long with Mei, Dwayne, Amy and Ashley working with her! These guys already know (and treat) Mom as a person that they value, and they are working hard to help her get better! The caregivers at The Isle (shout out to Darla, Diane, Ali and Casey) have also been so kind to my mom! She was really scared when she moved in - in addition to being moved from the ER to hospital to in-patient rehab before landing at The Isle - she's dealing with 24/7 oxygen use and the wheelchair. She also was living independently before, so needing to rely on people she just met for pretty much everything was very new. I am so grateful to these women for their care! There are so many more people at The Isle that deserve mention - Megan for being so supportive to me (because it is a pretty stressful time when you are responsible for the care of your ill, elderly parent); Ruth for arranging a packed schedule of daily activities that my mom absolutely LOVES; Jacque (who is a nurse in addition to being the Ex Director) for being so open in her communication and inspiring confidence in her team; Andrew, who is so helpful and friendly and who knows where everything is; and Rose, who, just today, drove my mom (in her wheelchair) in a bus to a doctor's appointment and made me so grateful I didn't have to work out transferring her from the wheelchair to my car and back. When you tour assisted living facilities, to be honest, it really isn't your favorite day. But, I really felt like "the vibe" was good at The Isle and I decided, almost a year ago now, to trust them with caring for my mom when the time came that she needed it. Well, the time came this December on the heels of the flu, and I could not be more glad that I made the choice I did!

We recently had to move our loved one (Mother-in-Law) because of serious lack of care and neglect…read more This facility values profit over patient care. Do not place your loved one here!!

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

After considering several other facilities in which to place our mother, Shady Trails was the…read moreobvious choice. That was over two years ago and we have never regretted that decision. The environment far surpasses other options. It is a spacious house with personalized rooms, low resident-to-staff ratio, and customized meals. The staff are always friendly, helpful and attentive. The owner Terri and manager Haley have always gone the extra mile to answer questions, assist with paperwork, and coordinate care with visiting health care providers. The residents have also been regularly entertained by musicians. Our mom has especially enjoyed the classical guitarist. It may cost a little more than your average care facility, but it is well worth every penny!

My husband and I had the joy of performing for the residents at Shady Trails, and it was a truly…read moremeaningful experience. We also had the chance to observe the owner, Terri, interacting with the residents, and it was immediately clear how much she genuinely cares for them. She knew their names, their favorite music, their past careers, and what makes them smile. Terri didn't just speak with them--she connected with them as friends. The fact that she takes the time to bring in a variety of performers shows just how dedicated she is to helping the residents continue to enjoy and engage with life!

Sundance isnt a good place to work at if you are working through agency.. my experience with them…read morewas horrible. When I started it was great with Sarah being the don or the one that I reported to. Now there are new management. And not only that they dont like to pay agencies they use.. they take forever to pay.. ALL AGENCIES SHOULD KNOW. DONT SEND PEOPLE TO WORK AT SUNDANCE!

Sundance is amazing! After Dad had "Gone to Glory" we needed to find a memory care facility for…read moreMom. I feel like we struck gold. It has been several weeks now, so I believe I have a good feel for how things are. I visit almost daily, at all different times of day. The caregivers are all friendly, happy, and most importantly caring. All of the staff is wonderful and open to talk about anything. The activities they provide are appropriate to the residents capabilities. I love how they use the "Montessori method" with residents, allowing them to have choices of what they want to do, eat, participate in, even when they feel like going to bed. Sundance IS their home, and the people who work there strive to make the residents feel totally comfortable. I go often, not because I feel like I need to "check up" on things, but because it is enjoyable to be there. You can feel the LOVE.

Our close family friend was a resident at Shenandoah Villas for quite some time. He was well cared…read morefor by all the staff members and enjoyed his time there. The family owned and operated business is unique in that residents are treated like extended family. Their combined experience is extensive and is shown on a daily basis by their excellent care and compassion. The meals that are served are completely homemade, healthy and nutritious; you won't find processed foods here. Whole foods with protein, vegetables and fruits are on the daily menu. I came to learn that the owner, Zalina, built this facility from the ground up nearly 30 years ago. It's no accident that Shenandoah Villas has been in business for that many years.

None of the clients smile, laugh, interact with others, and all have an institutional appearance…read more The staff does not show compassion, caring, or love for their clients. Meals were fine and staff so inattentative they allowed a client to eat with her fingers when a spoon would have been helpful. Staff expects family to get prescriptions in one day, because of lack of planning by Shenandoah, and have no comprehension that on line prescriptions are significantly cheaper for the family but take more than one day to receive. Staff protests when family members request a list of medications to order, things to get, etc. At times family members are treated as employees of Shenandoah. Staff seldom holds doors open for family members moving clients in a wheelchair and never helps family members get clients into and out of a vehicle. There are no religious services, group activities, daily exercises, hair stylists or someone to do nails and pedicures for their clients. Staff fussed at a woman who had a stroke because she couldn't hold her head upright. There is no evidence the staff has had any formal medical training and neither the staff or visiting Dr spotted a facial cancer. Socialization is not encouraged and clients are directed to go to their rooms after meals. There no DVR in the room of facility for clients to watch old time TV and shows. Chairs were placed in front of one of three exits because of a wandering Alzheimer's client. Fortunately the chairs were finally removed before any emergency occured. Senior management of this fiefdom is by a loud, dictatorial, power hungry, bossy would be warden. Absolutely no way this place deserves a 5*rating.

I hate giving a five star review because I don't read five star reviews anymore as they are usually…read moreuntrustworthy, if not outright lies, however, I'm making an exception here. I cannot imagine a better facility within my price range!!

First of all I'd like to say that the Clairmont is doing a pretty good job but could do better. I…read morehave had trouble with the billing department getting back to me. There was a problem with the facility apartment insurance request. I paid and submitted the forms about a month prior to move-in and the first bill over 6 weeks later included a fee for not having insurance. I tried contacting the billing office and requested a call back to get things clarified. This did not happen and the problem was not fixed. I again went to Francine who has been my anchor at the Clairmont to get problems fixed. I finally received approval of the policy on October 17th but I had submitted the information in early August! In addition the bill itself was incorrect. The dinning room food has improved, per my father, but the utensils are still awful! I do wish your administrative staff would try using the forks at the facility and imagine that they have arthritis in their hands as these residents frequently do. My dad does better with most plastic forks than the forks supplied at the Clairmont. Please, this should be an easy upgrade. One thing we really appreciate is the ability to have a pet and to have a fenced "yard" area outside of their apartment. I think this adds a homey feel for many of the residents. Better water access would be a plus for those with outside plants. You have outside waste bins for doggy waste but no plastic bags at the one outside of the building for the last 6 weeks. Your showers do not have safety bars inside of the shower, Since most of the residents at this facility use walkers, canes or wheelchairs, why do you think it unnecessary to have a safety bar inside of the shower? This would be a considerate and wise upgrade for the apartments. Overall, we (the family) really like this facility and the people who live and work there. My Dad is still adjusting......