We have visited a lot of different retirement facilities and this one is excellent very beautiful…read moreand nice it is like being on a cruise ship without the water as they always seems like having food out 24 /7 we have not moved in yet but we go for a bible study on Thursdays and the Breakfast is outstanding and the line person always has a smile on her face and has a great winning attitude .

My mom moved in about 3 years ago after living on her own as a widow for ten years. She is very…read morehappy there and feels much safer than living in her own house, especially at night. They have a load of activities that she goes to and I think that's going to keep her mind sharper much longer than if she was still living alone. She goes to Mahjong, exercise classes, live music and recitals, plus a lively happy hour each Friday. Most of the folks there are so vibrant, coming from all over the US and different countries. They also have "armchair astronomy" classes and various lectures. The staff are caring, pleasant, and helpful. Dawn and Ralph, the managers, do a great job. I'm so glad we found this place. Mom was hesitant to go live there and she recently told me how much better her life is now that she's with other people.

First of all I'd like to say that the Clairmont is doing a pretty good job but could do better. I…read morehave had trouble with the billing department getting back to me. There was a problem with the facility apartment insurance request. I paid and submitted the forms about a month prior to move-in and the first bill over 6 weeks later included a fee for not having insurance. I tried contacting the billing office and requested a call back to get things clarified. This did not happen and the problem was not fixed. I again went to Francine who has been my anchor at the Clairmont to get problems fixed. I finally received approval of the policy on October 17th but I had submitted the information in early August! In addition the bill itself was incorrect. The dinning room food has improved, per my father, but the utensils are still awful! I do wish your administrative staff would try using the forks at the facility and imagine that they have arthritis in their hands as these residents frequently do. My dad does better with most plastic forks than the forks supplied at the Clairmont. Please, this should be an easy upgrade. One thing we really appreciate is the ability to have a pet and to have a fenced "yard" area outside of their apartment. I think this adds a homey feel for many of the residents. Better water access would be a plus for those with outside plants. You have outside waste bins for doggy waste but no plastic bags at the one outside of the building for the last 6 weeks. Your showers do not have safety bars inside of the shower, Since most of the residents at this facility use walkers, canes or wheelchairs, why do you think it unnecessary to have a safety bar inside of the shower? This would be a considerate and wise upgrade for the apartments. Overall, we (the family) really like this facility and the people who live and work there. My Dad is still adjusting......

I hate giving a five star review because I don't read five star reviews anymore as they are usually…read moreuntrustworthy, if not outright lies, however, I'm making an exception here. I cannot imagine a better facility within my price range!!

I can't seem to get any info from any of your sites. I only get a message that says 404/ what can…read moreI do to pay my bill cause I just keep getting 404. TOTALLY UNACCEPTABLE. Rhesa Cook. 315. 512-736-3710.

This facility is a petri dish for communicable diseases. Approximately four to five employees…read more including me recently tested positive for Covid and were still asked to be in direct and close contact with elderly residents before and/or after testing phase The facility did not follow CDC/OSHA infection control guidelines. Infected employees were not immediately removed from duty, isolated, or replaced. There was no proper quarantine, masking enforcement, contact tracing, or notification to residents or their families. This exposed vulnerable senior residents, many with underlying medical conditions, to serious risk of illness. The staff were not given proper PPE or guidance on usage of PPE The Executive Director is an arrogant rude unprofessional disrespectful clown and a disgusting jerk who treats his staff especially in Assisted living as dirt. The food is unhygienic, bland and not worth for human consumption and the kitchen is infested with roaches and bugs. Unfortunately the dietary needs of residents are not taken in consideration. The hallways smell of urine and stale mold The elevator has been broken and non functional multiple times in Assisted living. Not to mention flooding of rooms is common during any rains.. The maintainance is equally despicable and pathetic.. and very slow to respond or too careless to respond.¹ This facility is not worth any negative stars.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

Maple Ridge was the best possible answer for our mother. She lived there for 2 1/2 years, and…read morethose are years we may not have had if we had left her in her home. Her apartment was pretty, spacious with lots of storage, and a very safe bathroom. The dining room was so nice and the food always delicious (she added weight back that was desperately needed). The entire staff was always gracious and helpful. The common facilities always kept clean and nice. The last months she was there, it was an incredible blessing to have access to the onsite caregiver groups.

From the owner: Maple Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

Food not so good. Ask for a meal before you decide to live here! I have family here and they…read morecomment the food has gotten worse over the last year or so. Lots of fried food, gravies, or cheese over everything. They have shared their concerns with management but no accommodations. They end up buying food and making more meals while still paying the full price for the facility.

I've lived here for over ten years. I was orginally attracted to the Conseratory for the warm…read morewelcome I received from residents and the vibrancy of the community. That is still the case and I especially enjoy eating with my friends. Our menus are varied with many healthy options. We have an extensive salad bar, daily choice of soup, and three entrees to select from (plus desserts). If nothing appeals, we have the option of ordering something from the "Always Available Menu" which includes such items as grilled chicken or fish, hamburgers, grilled cheese sandwich, etc. We even have vegetarian options which started in response to resident requests. There is a wide variety of activities and exercise programs to keep us busy, interested and healthy. I also appreciate having transportation provided now that I've sold my car. Our driver tries very hard to get me to all my appointments as I don't have the option to use Uber due to my use of a mobility scooter.

Atria at the Arboretum is senior living community that provides resident wellness and engagement…read moreservices. While the facility offers many services, the residents embrace independent living. Therefore, there are no on-site doctors nor nurses. However, if any resident needs emergency care, the front desk ensure that the appropriate medical professionals are contacted. I enjoy visiting the residents. I have seen firsthand how committed the Atria team is to offer meaningful activities for its residents and adapting when challenges arise such as inclement weather. The facility supports a diverse schedule of activities - on premises, external field trips and social gatherings. Recently, they have undergone some renovation - carpet replacement, painting, replacement of furniture and artwork. Today, some additional renovation was being done in the lobby floor and the front desk was very helpful in sharing an alternative path. Atria appears to be a beautiful facility with an incredible greenbelt view. The facility also provides on-site meals for their residents in addition to hair and nail salon services.

MarNay Warren, the Executive Director, Sophie Klute, the sales director we worked with, and Sabrina…read morePayne, Administrative Assistant, are the three people we have had the most interaction with since we moved to the Atria twenty days ago. They have all been excellent, actually exceptional, in the way they have assisted us with moving into a senior retirement center and adjusting to a different lifestyle. The entire front office staff, as well as the Engage Life Director, Stephanie Reed, and Business Office Director, Tiffany Smith, have been friendly, caring, and accommodating. I write this post about the Atria staff to express our appreciation for the way we have been received and assisted. Thank you all! Charles and Jeane

Liz and the entire team of Austin Home Transitions are wonderful! I've partnered with Liz many…read moretimes, and each time, she and her team shine! Their attention to detail and the compassion they show their clients is outstanding! If you are considering their services, please go with them. You will not be disappointed.

Liz and her team are great to work with. I first worked with Liz when I was case managing a client…read morewho needed to be moved immediately. It was around the holidays but they were still willing to help out. Liz and her team ensured everything went smoothly and coordinated all aspects of the move. Liz took the time to hear what my client and family wanted to keep and set up his new "home" better than it was before. Moving is always stressful and downsizing for seniors is especially hard. Liz made the transition easy for everyone involved. I highly recommend Liz and her team. She also goes out and does a free initial assessment so you know to expect.

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great…read morerestaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn't or wouldn't hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don't move your loved one here!

This is a newer facility that shows well and the service staff are very friendly! Enough so that I…read moremoved my dad in here in October of 2022. Six months later, they notified us that rent was going up 14%. This is the Austin market -- rent increases are a fact of life! But when your entire demographic is on a fixed income, raising the rent at all six months in, much less by more than ten percent, suggests a certain disregard for the types of decisions that families make for eldercare. Nobody ever likes rent increases and we've always been accustomed to getting one each year in previous facilities. But as the Enclave collects a tidy 'community fee' of $2,500 when you move in, they have incentive to turn rooms over. I quote the outgoing director: "While I hope (your dad) will be able to stay here, I certainly understand if a change is needed based on finances." In other words: We'd like somebody else's community fee. A shame, because the people on the ground doing the work are good and the facility charges otherwise pretty reasonable rates. It'd just be nice if they stuck to them for more than six months.

I am appalled. I…read morework at a dental practice and personally felt morally obligated to inform the public if my witnessing. I have an elderly patient that was left in front of my building at 8:30 in the morning and our business opens at 9:30 am, our business hours are posted on our front door. When this patients' appointment was finished we called and were told that we were messing up their schedule and it would be approx. 35 minutes that the resident would have to wait to be picked up. The community is within a mile of our office. The patient stated that the transportation personnel called our office this morning and was told the patient could be dropped off, this was incorrect because my team gets to the office 15-30 minutes prior to opening and no one was here. I tried to call and connect with someone to inform them of this occurrence and the receptionist kept talking over me and then took my information for a call back the next day. I would be extremely upset if this was my elderly parent.

My father is a resident Parkwood Meadows and tends to keep to himself most the time. There are some…read moreamazing managers (Jim and Diana) who are truly there for the residents and go out of their way to do anything for their residents!!! These managers have made his time there enjoyable!!