My sister and I toured several assisted living places in Round Rock before deciding on Sedro Trail…read morein Georgetown. I knew two other families who had family members there previously and we liked the smaller, more homelike setting with private rooms and a maximum of ten residents. Our mother received the kind of loving care we wanted for her and every staff member treated her sweetly and gently. We visited daily at different times and the home was ALWAYS clean and well kept. I grew attached to both the girls caring for mom and the other residents. When Mom went on hospice the director, Nu, worked well with the scheduling and medication management. Nu seemed to be available to her staff at all hours for questions and decisions. The owner, Sindhu, is very nice and caring as well. I have nothing bad to say about Sedro. When Mom passed away, they were with us every step of the way. Mom was cared for and kept safe and we will be forever grateful that homes like this help families like us when it all becomes more than we can do by ourselves.

Don't fall for the owner's charming, but disingenuous, story-telling and demeanor. She will brag…read moreabout their staff-to-resident ratio, but the quantity doesn't manifest into quality care. While there are a couple of very caring employees, they do not (and cannot) provide the majority of the care in a 24/7 environment. Most employees here are inexperienced and the turnover rate is high (even observed within the brief time that I visited). High turnover rates are almost always due to unfair treatment from business owners and it's not a stretch to then imagine how the residents are treated. If you want your loved one to get quality attention and care, look for a facility that is classified as a "skilled nursing" facility; they must meet higher educational and qualification standards than an "assisted living" facility. Also, if you decide this is the place for your loved one and you come to an agreement with the owner about anything, get it in writing. Although she admitted she made an agreement, she said she wasn't going to honor it and didn't 'have to' because she didn't sign anything. That behavior wouldn't be surprising from some business owners, but it's particularly appalling in this line of work. Resources abound on the Internet; I wish I had had more time to research this properly. There are numerous lists on the web of questions to ask when researching living facilities; to them, I'd add: 1) ask questions about the staff, i.e. their education, certification, professional experience, longevity with the facility, etc. - these are the people who will engage with your loved one on a daily basis, so you'll want to know how they are qualified 2) visit unannounced and ask for a tour and 3) look for a visitor and ask them what they like/dislike about the care their loved one is getting.

We live much closer to MANY other memory care facilities in Cedar Park/Austin. Finding nothing we…read morewere happy with, or even willing to "settle for", we expanded our search. Rocky Hollow's rooms are outstanding and amazingly spacious with (actual) outdoors (not just an interior courtyard w/ sky light). It was THE BEST tour out of 12 facility tours we took. The owner, Faez, was genuinely warm, compassionate, kind, and reassuring. He said, "We want you to be able to enjoy your time here visiting your mother, and we will do all of the work." And for the last 10 months of her life, the staff at R.H. did exactly that, plus they truly loved her and took EXCELLENT care of her. Donna is the Mary Poppins of elder care w/ an answer/solution for everything!! I visited Mom often, and witnessed all of the staff consistently caring for all of the residents with patience and dignity. I cannot recommend Rocky Hollow enough. Your loved one will be in the best possible hands.

This place is absolutely amazing! They have encouraged my loved one to participate in games and…read morehave reminded her to come down for meals. The caregivers are loving and the marketing director has answered all of our questions.

When the time came to consider an assisted living facility for my wife's parents, we toured several…read moredifferent facilities. We found some we liked and some we didn't. We wanted someplace that was new-looking, as opposed to showing its age badly, had lots of natural light, and seemed to care about the needs of the residents. We also wanted a place that had onsite memory care facilities. We looked at Sage Valley Senior Living twice and immediately liked that it was a new facility. We loved that it had lots of natural light and a different menu daily with a chef who cared about creating the best eating experience for the residents. We even had a chance to eat there during a subsequent visit with my in-laws. We found the food to be far better than expected. Even the cheeseburger was very tasty with a flame-broiled taste. Since moving them into Sage Valley, my mother-in-law has flourished and made wonderful friends. The staff has been nothing short of fantastic in their care for them. They call us and notify us of problems they discover, and they show their level of caring every day. The staff has been very friendly whenever we see them, the onsite medical staff has been fantastic, the nurses and aides have worked hard to make them feel special. During my father-in-law's final days, the staff was very helpful and always had a caring word for my mother-in-law and family. After his death, the staff rallied around my mother-in-law and greeted her with open arms and hugs when they saw her. I know every place has its challenges, and I came into this facility with eyes wide open, but my wife and I have been very happy with our decision to move them into Sage Valley.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

Bouquet Homes is a wonderful and unique facility in Round Rock, TX. The Owner Alessandro Insolia I…read morehave had the pleasure of getting to know and he is an extremely professional, dedicated and caring perso who puts his heart and soul into Bouquet Homes and the residents that live there. The employees are also extremely conscientious, and caring w/ utmost professionalism towards all the residents in all aspects, their definitely in good hands at The Primrose. We are blessed they are a part of the Community here! If you haven't checked out Bouquet Homes facility, I highly Recommend go take a tour!

My mother-in-law entered the facility in the middle of July and died August 8th...Bed sores she had…read morefrom hospital and the other facility she was in got extremely worse while at this place......The owner refused to refund us ANYTHING of the $6250 we paid for the month of August....Said the contract states no refunds.They said it was standard policy in the industry... I called two facilities so far, and they said they would issue refunds at their place...BUT this guy said NO.....I'm sure they will fill that bed ASAP and double dip if they can....READ YOUR CONTRACT AND QUESTION EVERYTHING when looking for a facility...DO NOT USE THIS PLACE !!!!!!!!!

Ken Missler and the Riva Ridge crew are WONDERFUL! They take meticulous care of…read more all the details needed so that I could rest knowing Mom was in good hands. Their caregivers are so loving! Ken is on top of the communication and Mom received a beautiful, warm welcome into the facility and a thoughtful well-planned exit. Thank you!!

We were extremely fortunate to find this facility to care for our mother, whose decline in balance…read moreand memory required her to be in assisted living. After a very extensive search of the available facilities in the Leander and North Austin area, with visits to many of them, it was clear to us that Riva Ridge was by far the best choice. Given its small size, at the time of our interest there were no available rooms, so we asked to be put on the waiting list. The wait was well worth it. After moving there, our mother in a short period of time became accustomed to her new surroundings and the homey environment of the place, which is in stark contrast to the crowded-hospital feel of many facilities. Ken Missler is a hands-on owner of the place, and he and his staff are caring and compassionate while maintaining their professionalism in the day-to-day care. The range of residents' issues and capabilities is wide, and the staff engage the residents in games and art, etc., to the extent of the residents' capabilities. Visitation is essentially unlimited, though it was limited for a time during the pandemic in accordance with statewide COVID restrictions. The availability of both assisted living and memory care, performed in adjacent buildings, along with the availability of hospice care, are useful combined features of the facility that are not commonly found elsewhere. My very favorably view of Riva Ridge has been corroborated by others. My wife, as part of her church's visitation outreach to home-bound seniors, has visited many assisted living places in Leander and Austin. None has come close to the homey and comfortable environment of Riva Ridge. Once, when I was visiting my mother at Riva Ridge, I met a former nurse who was looking for a facility for her disabled husband, after removing him from another assisted living place that was not adequately caring for him. Having experience in these matters, given her occupation, and having looked at several possibilities, she told me she was very impressed with Riva Ridge and wanted to place her husband there as soon as possible. Our mother was at Riva Ridge for two and a half years as her health declined, the last six months in hospice care before she passed away peacefully in her sleep. She was taken care of, looked after, engaged with friendly and caring people. I thank Ken and his staff for taking such good care of her, and I unreservedly recommend Riva Ridge to others who need to find a place for their loved ones that require compassionate, professional care.

My mom was a resident for just over a year. I really appreciated Don's guidance through this…read moreprocess. The staff is amazing. They treated mom like family. There was always positive energy in the home.

I am writing to share our family's experience with Round Rock Assisted Living, following a six day…read morestay for my father from June 5th through June 10th. We made the decision to move him out urgently due to multiple failures in care, safety concerns, and misleading information provided to us prior to admission. We were referred to this facility by a hospice nurse, and during our initial conversations, Norman, nurse, assured us that my father would receive daily showers. He also stated that although they did not offer respite or trial stays, we would only be charged for the days he was there, plus a $1,500 community fee. This directly contradicted the information on their own website, which clearly advertised respite stays. The website also stated a 1:4 caregiver to resident ratio; once we questioned this, Layne, the acting owner, removed that claim from the site. During my father's six days there, the level of care was far below what was promised. The facility had only one staff member on duty responsible for cooking, baking, laundry, caregiving, and medication administration. A caregiver openly expressed feeling overwhelmed. My father received only two showers during his entire stay, both provided by the hospice nurse--not by facility staff. On June 9th, when we arrived to check on him, he was still wearing the same clothes from the previous day. My mother had to request a washcloth from Norman just to clean him up. That same evening, we discovered he had been given his medication at the wrong time (8 p.m.), which is known to cause insomnia. When my mother requested his anxiety medication, she was told it would have to wait until Norman could be reached--yet both Norman and Layne had already left for the day, as they typically do in the late afternoon. The following day, we made the decision to remove my father from the facility. When we asked Norman for his medicine while packing him up, Norman handed us another's patients' medication. Once we got home, we realized we were missing his anxiety medication( a controlled substance), we went back and the caregiver couldn't find it. We mentioned to her the incident with Norman mixing us the 2 patients medication boxes, she looked in the other patients' box and found my father's medication. This was extremely alarming and raised serious concerns about medication safety and compliance. Despite these significant failures in care, Layne has refused to refund any portion of the $7,800 my mother paid for six days. She insists that a contract was signed, while ignoring the fact that the facility did not meet the care standards they promised. It is clear that they are prioritizing sales over resident safety and well being. Layne has only been in charge for a few months, and while her father previously had a strong reputation, the current management is not operating at that standard. There is also another recent review describing a similar experience. Our Hospice nurse told us this facility had the appropriate care, she was going on previous visits when Don was in charge. Everything has changed since then. Based on what we witnessed, I strongly caution families to be aware of these issues. My father is at the end of his life, and the care he received at this facility was unacceptable and unsafe.

My parents moved to the independent living side of The Delaney in 2018. My dad passed away in 2020,…read moreand my mom continued living independently there until recently, when she transitioned first to assisted living and then to memory care. Throughout each stage, the staff at The Delaney took excellent care of my mom. She was at the highest level of care in assisted living, and shortly after moving to memory care, she needed hospice care. The Delaney staff who cared for her along with the hospice staff during her final week were more than caring--they made sure her needs were met while treating her with compassion, dignity, and respect. I especially want to recognize Bobbie, the med tech, who gently stroked my mom's hair after administering her medication, and Charles, who took the utmost care when assisting Mom. Those thoughtful gestures meant so much to our family. We also recently held my mom's memorial service at The Delaney, and one of the staff members, Rob Sterk, provided a Christian service for our family. That was truly a step above and beyond, and it meant so much to us. We wanted a place where our parents could age in place, and that is exactly what The Delaney provided. It gave us peace of mind knowing they were in a safe environment with engaging activities and caring support. We are grateful for the care, kindness, and respect shown to our family.

I visit The Delaney and other retirement communites often, at least once a month. My experience…read morewith the employees, atmosphere and interacting with the residents has been nothing but positive. The staff is always bright, happy and super helpful. The atmosphere is always spotless, refreshing and smells like a super clean home. The resident are very happy with their stay there, like the food, love the activities and enjoy all the special events that go on there. The Delaney is on the top of my list for recommendations. Great job Delaney