When we had to empty the assisted living apartment of my parents after their passing we found mouse…read moreor rat droppings all over the place. Unacceptable. And for 10k a month that is absolutely unbelievable. I am enraged .

My parents moved to the independent living side of The Delaney in 2018. My dad passed away in 2020,…read moreand my mom continued living independently there until recently, when she transitioned first to assisted living and then to memory care. Throughout each stage, the staff at The Delaney took excellent care of my mom. She was at the highest level of care in assisted living, and shortly after moving to memory care, she needed hospice care. The Delaney staff who cared for her along with the hospice staff during her final week were more than caring--they made sure her needs were met while treating her with compassion, dignity, and respect. I especially want to recognize Bobbie, the med tech, who gently stroked my mom's hair after administering her medication, and Charles, who took the utmost care when assisting Mom. Those thoughtful gestures meant so much to our family. We also recently held my mom's memorial service at The Delaney, and one of the staff members, Rob Sterk, provided a Christian service for our family. That was truly a step above and beyond, and it meant so much to us. We wanted a place where our parents could age in place, and that is exactly what The Delaney provided. It gave us peace of mind knowing they were in a safe environment with engaging activities and caring support. We are grateful for the care, kindness, and respect shown to our family.

I visit The Delaney and other retirement communites often, at least once a month. My experience…read morewith the employees, atmosphere and interacting with the residents has been nothing but positive. The staff is always bright, happy and super helpful. The atmosphere is always spotless, refreshing and smells like a super clean home. The resident are very happy with their stay there, like the food, love the activities and enjoy all the special events that go on there. The Delaney is on the top of my list for recommendations. Great job Delaney

For memory care, if you love your family member- don't let them stay here. My loved one (dementia…read moreand peaceful) fell so many times, was neglected, virtually never had his diaper changed- especially when it was a bowel. "I" had to clean him, at $5900 a month. His bowel had been completely dried and still sticking half way in him. I brought a memory care consultant with me and she said "get him out of here".

My dad has been a resident here since July 2017 and we have been impressed by everybody here since…read more This is a very hard job with most folks coming to a facility close to the end of their life and with varying levels of dementia. The care here is excellent and personal and catered to dementia patients. Their approach to having resident's do as many things on their own is a much better way rather that having them highly sedated ( as we saw in some other facilities). The facility is bright, welcoming and has different activities which keep the residents occupied. Some other benefits have been having a nurse/doctor who visits the facility rather than having to go outside. They are very accommodating to help work on different diet restrictions as well. Overall, can't say enough good things about all the folks here starting with Char, Jane and going through all the caregivers who help care for all the residents.

As an Assisted living center I feel they are good. The management of aides needs significant work,…read morelikewise, during my time working there the memory care unit (Laurel Hall) had significant and profound issues that went unaddressed. They were not unaddressed because of the people who worked in assisted living but more because the larger organization lacks a comprehensive vision of senior care. The Wesleyan has the possibility to be an exceptional community but the lack of education for staffing, the lack of an integrated community understanding of senior care, the wagging of the entire vision of the community by the finance office has deadened the significant impact on resident care. As a non-profit the failure to be creatively engaged in their community by reshaping their board and advanced engagement in the community through education on senior care set them alongside all other senior communities with little or nothing unique or interesting. If you choose to use their service you will be safe, fed and sheltered and have a number of other activities but nothing uniquely special that sets them apart from all the other facilities and retirement centers.

New employee in Transportation, hearing a lot of residents praising The Wesleyan. Residents are…read morecomplementing the staff with comments such as. "They treat us so well", "The staff is so good to us, we love living here", "Staff members are always smiling", "They take us where we need to go", etc... I have only been an employee for a very short time, but I can tell that I'm blessed for being hired, the Administration and employees are very kind and welcoming. The kitchen/culinary staff do make some good food! The facilities are extremely clean and quite nice, very comfortable. There is a lot going on as far as activities as well. I feel that anyone living in one of their facilities is blessed.

My sister and I toured several assisted living places in Round Rock before deciding on Sedro Trail…read morein Georgetown. I knew two other families who had family members there previously and we liked the smaller, more homelike setting with private rooms and a maximum of ten residents. Our mother received the kind of loving care we wanted for her and every staff member treated her sweetly and gently. We visited daily at different times and the home was ALWAYS clean and well kept. I grew attached to both the girls caring for mom and the other residents. When Mom went on hospice the director, Nu, worked well with the scheduling and medication management. Nu seemed to be available to her staff at all hours for questions and decisions. The owner, Sindhu, is very nice and caring as well. I have nothing bad to say about Sedro. When Mom passed away, they were with us every step of the way. Mom was cared for and kept safe and we will be forever grateful that homes like this help families like us when it all becomes more than we can do by ourselves.

Don't fall for the owner's charming, but disingenuous, story-telling and demeanor. She will brag…read moreabout their staff-to-resident ratio, but the quantity doesn't manifest into quality care. While there are a couple of very caring employees, they do not (and cannot) provide the majority of the care in a 24/7 environment. Most employees here are inexperienced and the turnover rate is high (even observed within the brief time that I visited). High turnover rates are almost always due to unfair treatment from business owners and it's not a stretch to then imagine how the residents are treated. If you want your loved one to get quality attention and care, look for a facility that is classified as a "skilled nursing" facility; they must meet higher educational and qualification standards than an "assisted living" facility. Also, if you decide this is the place for your loved one and you come to an agreement with the owner about anything, get it in writing. Although she admitted she made an agreement, she said she wasn't going to honor it and didn't 'have to' because she didn't sign anything. That behavior wouldn't be surprising from some business owners, but it's particularly appalling in this line of work. Resources abound on the Internet; I wish I had had more time to research this properly. There are numerous lists on the web of questions to ask when researching living facilities; to them, I'd add: 1) ask questions about the staff, i.e. their education, certification, professional experience, longevity with the facility, etc. - these are the people who will engage with your loved one on a daily basis, so you'll want to know how they are qualified 2) visit unannounced and ask for a tour and 3) look for a visitor and ask them what they like/dislike about the care their loved one is getting.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

A friend of my maternal grandmother resides here. She is 97 years old and appears to be well cared…read morefor and in good health. Out of courtesy, I checked in with the front office notifying of my intentions to visit a friend. Mom and I visited with our friend for well over an hour and then excused ourselves. Overall, I am pleased with the quality of care our friend receives. There seems to be plenty of food available, activities for the residents to participate in, and so much more. The actual facility also seems clean and well-maintained. Please check out The Oaks if you have family you need to entrust for great care.

My parents gave thanks this year for The Oakes Gracious retirement. Both of them were home sick…read morewith the flu and their Thanksgiving lunch was delivered to them. Their experience at the Oakes has been better than we ever expected. They are treated so graciously and both of them say that their only complaint is that they didn't move here sooner. Both of them are really happy. The staff is excellent. All of them go out of their way and treat everyone especially nice.

We live much closer to MANY other memory care facilities in Cedar Park/Austin. Finding nothing we…read morewere happy with, or even willing to "settle for", we expanded our search. Rocky Hollow's rooms are outstanding and amazingly spacious with (actual) outdoors (not just an interior courtyard w/ sky light). It was THE BEST tour out of 12 facility tours we took. The owner, Faez, was genuinely warm, compassionate, kind, and reassuring. He said, "We want you to be able to enjoy your time here visiting your mother, and we will do all of the work." And for the last 10 months of her life, the staff at R.H. did exactly that, plus they truly loved her and took EXCELLENT care of her. Donna is the Mary Poppins of elder care w/ an answer/solution for everything!! I visited Mom often, and witnessed all of the staff consistently caring for all of the residents with patience and dignity. I cannot recommend Rocky Hollow enough. Your loved one will be in the best possible hands.

From the owner: All the comforts of home in a safe, secure, and loving environment. Our mission is to be the…read moredifference by providing exceptional assisted living & memory care, continuing knowledge, and unconditional support to the Georgetown Area.

If you have a loved one who needs an assisted living/memory care facility, Tiffin House is a…read morewonderful place. Not only does it feel like a home with home cooked mealthe curated furnishings and art, but the people that work there are what make it so special. This team has some amazing people on it! The caregivers at Tiffin House Assisted Living and Memory Care do great work that is a work of the heart. They nurture and care for our families, not only taking care of the required daily things, but the show them with love & care in the ways that the residents need and want it. Mom enjoyed her time at Tiffin House and so did I. I spent many an evening and night with her and days when I could so that I could keep mom company & help her heal. I was lucky to be able to bring mom from the hospital straight to Tiffin for skilled nursing rehab (they came and did it in-house) after mom had a broken leg. Each time you move someone with dementia it can cause decline so I was happy she could move once and love her days at Tiffin. I can't say enough great things about the women who cared for my mom. They know who they are and I love them so much for caring for her in this last part of her life. The care was so good and Mom was so determined that she even "graduated" off of hospice care and was walking again & doing so much better recovering from being a pedestrian hit by a car on Stan Schlueter Rd in Killeen (55 mph 5 lane). You never think an accident like that could happen when you're paying Visiting Angels of Killeen to provide a caregiver to watch your mom, but it did happen. My hope is Visiting Angels trains their staff like Tiffin House trains theirs. Justin Trodahl, President of Tiffin House, has training for employees but also training for families who have a loved one with Dementia/Alzheimer's. The training makes a big difference, especially when living with folks who have dementia/Alzheimer's. My heart is full of love for these gals who do the hard work of everyday life, and feel the sad loss when their residents pass away. Tears were shed by many, and we had some good cries together when my mom passed away. They say once you are at Tiffin you are a part of the family and it is true.

It was clear to us from our very first visit that Tiffin House was the right place for mom. The…read moreinteraction between Justin, the owner, the staff and our family was so lighthearted and fun, but the evidence of how much everyone cared about the residents was there. There was never a dull moment anytime we visited. Also, more importantly, thank you to the wonderful staff for the love and kindness you all showed to our mom and us during her time at Tiffin House. We could not have asked for a better experience during these past 3 1/2 years. We love all of you, even the Aggies. Hook 'Em! Mike M.

I've known Laurie and Shannan (Owners) for just a few months through a Women's Networking Group…read more These Ladies are so full of joy and positivity and they are extremely proud of what they have built, the speak about their residents as they were their own family and they truly care. I went to visit for my first time a few days ago and I was just in awe of their facility. This is a HOME not just an assisted living. It is beautiful and they put so much thought in everything they did to build this. I met many residents and they were so happy and having so much fun. They truly enjoy being there and that is all you can ask for when you are making a choice on where you want your parents to be. They do activities and they have the medical knowledge for patients with special needs. This is really a wonderful place and I can't wait to go back to visit!

While looking for a secure , active , loving home for my Mother, I was told about PR. I Immediately…read morecalled the owners and set up an appointment to discuss their vision and their community. I knew right away Platinum was the right fit.