The Ace Hardware store at its new location in McKinleyville. This store is a vast improvement over…read morethe old store. The building is big and bright, the isles are well laid out and everything is pretty easy to find. There are usually clerks everywhere and most times I am greeted or asked if I needed any help. The man helping me recently took me right to the items I was looking for and then allowed me to look at my pace without being bothersome. It was busy and all considering check out was a breeze, three lanes were open on my last visit, so checking out took no time at all. The staff and management at this location in are all friendly and helpful, at least in all of my dealings with them. Competitive prices for the area on pretty much every single item in the store, without driving around the bay or an hour plus north to HD. It's an Ace hardware store, and a good addition to our little town - it serves its purpose - convenient hours, relatively fast service and sometimes competitive prices. A Solid 3 Stars 00306

IF there were a negative star, this store would fit that rating. Most of the employees are very…read morehelpful and mostly knowledgeable. However, their return policy, written on their website, is a lie. There have been items (ex single nails, or screws, heater filter, and a few items that broke the first time I used them), this store REFUSED to exchange or return the item, even though it was their employee who helped me and assured me the item would work, or fit....and even though I had the receipts and it had only been from a few hours, to a few days, they refused. Especially, the older lady who seems to live at the counter at the entrance. We've learned this is NOT a good store to shop at...and today confirmed that. My 89 yr old father, who has Parkinson's and walks hunched over because of a pinched nerve, wanted to surprise me with a new shower head with handheld attachment. With their limited income, they purchased a $54 shower head w/handheld as a surprise for me. I have mult. spinal problems, do not walk well, have surgical bars in my neck that limits how far I can move my arms overhead, and a collapsing lumbar spine area. My 87 yr old mother had a massive intestinal infection a month ago that developed 3 abscesses and had perforated her intestines. After weeks in the hospital, she's home now but the infection has not gone away and that portion of her intestines will need to be removed-but she's very weak. She's wants me by her side as much as possible; I welcome that.. my kids and I help her as much as possible, even into the middle of the night. It's physically painful for me and my mom. So to surprise me with what I needed was a blessing in a tormented disguise called McKinleyville Ace Hardware. The shower head had EXTREEMLY low water pressure. My 40 yr old shower head wasn't working good, but it had more water pressure than the Delta 2 in 1 my 89yr old father had bought me. This time my dad was turned away from McKinleyville Ace Hardware. Even though the box, the included booklet and all attachments were provided, the lady not only refused a refund, she refused an exchange. He was told "it was opened, and used, we don't refund or exchange anything that has been opened. Call the manufacture, maybe they can replace it". Really? A new item they sold and he's told to call the manufacture for a replacement?! How is someone suppose to know that an item works the way it is suppose to work if it's not opened? Merchadise the store sells which means the store also gaurentees the items works...if it's not opened and tried? An item a store employee recommended and guranteed the product was good, to an 89yr old, hunched over man who uses a walker, and believes what he's told? DO NOT BUY ANYTHING OF MONETARY VALUE AT THIS STORE. Not even a single washer, or nail, or screw that they say matches the one you brought in...because if it doesn't fit, you will not get a cent back....I guess now we can say you get a nickel back since pennies are not made anymore.

I stopped by the Resale lumber to inquire about bricks. The older woman at the desk was so rude! No…read morehello. No eye contact. she walked to her computer and pretty much ignored me. I was shocked. I walked out to my car. The woman putting firewood in her car experienced the same rudeness. Why? Can't believe someone like that would be greeting customers.

Ahhh, nothing like coming home on a cold winter day and sitting in front of a nice lukewarm stove…read moregiving off that familiar hissing, steaming, and dripping of well-seasoned firewood! Prices are really affordable and the employees are courteous. It's pretty convenient, with pre-loaded, pre-priced cartloads of wood. You can get anything from a cartload of irregular chunks of wood for $15 up to a $35 cart of oak. Additionally you can purchase pallets of wood onsite or for delivery. My complaint is that a lot of the wood I've bought there lately is hissing and sputtering, taking a lot more time to get started, and not throwing much heat out. By contrast, a more expensive bundle of seasoned campfire wood bought anywhere else will be burning quicker and hotter in a fraction of the time. With that in mind, the savings and convenience of buying here are countered by the fact that a lot of the wood doesn't seem properly seasoned. Additionally, brief internet research indicates that wetter wood causes more rapid creosote buildup in the chimney or stovepipe, which can be a hazard over time.

The instant you walk in staff greets you at the door and asks you how they may help you. Customer…read moreservice at it's finest! I love the selection between two stores across the parking lots. One store has home decor, candies of all kinds, paints for the walls, and kitchen nick nacks. Whereas the other store focuses on home repairs, home keys, and small assortment of random home items. I could spend hours here. I love how quiet and peaceful it feels. A perfect getaway after a busy day at work. I arrived for one item and end up leaving with other items :)

Writing this mostly for out-of-towners. This entry on Yelp will unfortunately hide that this Ace…read moreHardware also contains a really great candy shop and general gift shop. The candy shop in the back is 100% worth a visit. I've been to dozens of "old fashioned" candy shops around the country that are either really cheesy or just are so overpriced you won't want to buy anything. This candy shop has really nice variety of old fashioned US brands, current novelty ones that kids like, and quality imports. Prices on candy are very fair. They have a good selection of regional sodas that are pretty $$$ individually but you buy in sets of 6 it's more reasonable. Also the staff is INCREDIBLY friendly and helpful.

Good selection and great local service here. We appreciate that they make keys well. Open every dayread more

I continue to be put off by the relaxed attitude regarding the protection of staff and customers…read moreagainst COVID-19. The pandemic is not over. Please follow the masking regulations issued by public health authorities, and also encourage your staff to get vaccinated since they work with the public.

I took in my weed eater. It refused to work although the battery was fully charged and I had just…read moreused it the week before and it had worked just fine. I took it in to see if they could fix it and they told me it would be 2 months before they could even look at it. Guess they are just too busy.

What a joke of how they run a business I've spent thousands upon thousands of dollars here and my…read morenew nail gun I bought a couple months ago failed immediately but I was out of the area and brought it back to see if we could work out an exchange of any sort right as I got back to town and they told me nothing they can do even when they see my account of big spender here for over 10 years. Welp time to get all my tools somewhere else in Humboldt nice going guys no help to long time customer might as well be a big chain now no personal small business feel

They did our kitchen with the tiles that we picked. Great people to work with and very friendly…read moreand honest. Awesome job, well done ,to our satisfaction. Thank you! Carbondale Ceramics. And Family .

They worked endlessly with us from picking tile for our 3 bathrooms, to completing the…read moreinstallation. It's beautiful and would recommend every time!

Friendly fast service. I was able to conduct some of my business over the phone. I highly…read morerecommend Dazey's

Dazey's Supplies has bought 3 Gs whom in the past I had issues with. Dazey's has good prices and…read morethey have a great attitude. Glad they took over!!

The previous review about Jack is absolutely the truth…read more Jack will sell you the wrong product, then when you confirm that it's wrong and try to take it back, he's troublesome. An employee request. O35 inter shield. (No Gas) Jack, out of spite, sold him the wrong wire. Jack was mad because we had previously made an order too large and had to return some material. Today, Jack told me to find a different Air Gas to return the wrong products he suggested using. (He's supposed to know the products, but doesn't) I went in wearing a mask today, but when I saw his employees were not wearing them I pulled mine down a bit to reduce the fog on my glasses. Jack told me to go outside if I wasn't going to wear a mask. I pointed out that his workers were not wearing masks and they promptly pulled them up. Jack then pushed the return back to me, at told me to find a different store to return the product to. I pushed the product back at him and told him to F off. As I left, Jack threw the material into the back of my truck. Poor Jack. Jack unfortunately signed up for a costumer service job and needs a lot of training. After speaking with other local vendors I found that many others have had similar experiences with Jack.

A little of the beaten path at the end of West end road, air and gases refill station and supplies…read moreas well as technical service, and truck delivery services available at this location. Look for the green fence covering and the "Airgas" sign down low by the entrance gate. The facility is small by most industrial park standards but is a full service operation. Brought my co2 tank here for a refill, most places want you to lease a tank from them, not these guys. They have a tank exchange program, as well as fill your own (it may take an extra day) but if you want your own tanks back, it's about the only service in the area. 3 Stars - serves its purpose 00350