On June 5th around 11am I went to the Anchorbox store located at 5889 Gessner in Houston, TX…read more Prior to my visit to the store to purchase a strapping kit, my wife researched the price of the kit from their website to be $44.42 excluding taxes for 3,000 ft 1/2 inch strap. The store charged me $85.42 excluding taxes. I was a bit taken back by the extreme price difference and quoted the online price of $44.42. The young man stated that he has to charge the store price, will notify the owner and apologized. I bought it and left the store. Upon my return to the office, I looked up the price once again and the price of new elevated price. Pretty quick to make that change. Unfortunately for me I have no proof other than when I called spoke to whom I presumed to be a manager he, acknowledge that he adjusted the price within 30 minutes of me leaving the store and returning at my office. For clarity of my issue I have included my paid receipt and screen print of their website with the "updated" price. This is NOT a 10,20, or 30% difference. This is in excess of 50% and that price was still effective on their website when I arrived for my purchase. The change was made after I paid their "store" price. I find this highly deceptive and flat out wrong. I realize all costs are up. They knew there was discrepancy, and I am confident that many other brick and mortar shops would honor the price as stated on-line.

This place is very cool . I appreciate the service here . They sell buy the bulk here and the guys…read morethat work there are very helpful. Thanks a lot

Seriously, who buys boxes when they are looking to move? Honestly, I've never had to buy boxes,…read moreusually, I get my cardboard boxes from dollar stores. However, this time I really didn't want to beg for no boxes. I said, let me do it the right way like every other person in life. I walked into a place that you would think would have roaches everywhere because everybody knows cockroaches love cardboard boxes, but hey, they are nowhere to be found. Surprisingly. The owner and his wife run the Anchor Box Company on Fuqua and they were the nicest individuals I met that day. The owner he explained to me how buying boxes were since I was curious if I could buy a bundle like 5 for $10 or so. Although, he told me that it is priced individually. I wasn't interested in buying boxes anymore since I wasn't sure what estimated of boxes I needed instead, I bought a roll of clear tape. The tape was $1.87; I figured a decent price for tape and such good quality. Also, the owner printed out me some informational forms about the prices, what size box is needed for what task. Free of charge. Such a great neighborhood guy. From the outside, you would think this place hardly gets service, but the day I came everybody came in and it got crowded real quick. The store is set up like a backward L. Spacious in the back and cramped in the front, but cardboard boxes everywhere. No issues because everyone got serviced really quick.

Bad owners, watch out they will back stab you. Stay away. Been a customer for 5 years will never go…read moreback.

Hired them through Hire a Helper. The packers were great, arrived within the scheduled arrival…read morewindow. Through hire a helper I booked 5 hours outside their mandatory 2 and was under the impression that I would not pay for unused hours. Instead I paid for 4 hours that they weren't there. They have a policy that states no refund for unused hours. The owner was generous enough to split the difference and refund 2 hours to me after some conversation. My advice is to hire them directly rather than through Hire a Helper as it seems there's a discrepancy on who's policy it is not to refund for unused hours. Overall the experience was ok but the 2 guys that came to pack did a fantastic job. I'd give them a try again but direct hire not through a service.

They came before the scheduled time and got things done fast. The movers were polite and efficient.read more

First, you don't allow after hours access. Which defeats half the purpose of having a storage unit…read moresecondly, you guys added an additional lock which caused me to be locked out of my unit now even though I have paid my bill and I should have access to it what is going on? Who is even managing any of this? Worst storage units ever do not use them stay away.

Had a great experience with Kim and Jeanette - they were very friendly and professional and…read moreanswered all my questions about the unit I was looking at. This property is well maintained and clean. I am about to no longer have a need for storage, but I will definitely keep this facility in mind if I need storage in the future!

I've had a storge unit at this location going on 2 years & Akeya has been such a delight during my…read moreentire storage term. She Always has such a positive attitude & Always helpful. Youre the best! Thank you! (The mangum location)

Be Aware People ! This unit practices selective rental slots. I paid in full on 10/20/25 for my…read moreslot $228. 16 from my checking account in the office. Blanca ran my debit card then said it declined my card. I sat in front of her and called my institution and they verified my account had made payment of the amount . Now, as of 10/23/25 this facility refuse to allow my move in, but has my funds in their possession. This is subtle racism with a smile. Be aware people in this area. You are the targets slated for non-rental even when they have your money. These people are liars and vessels implanted to oppress a certain population.

This is a great storage, great for clearing home of over crowded spaces, making room for family…read morevisiting from out of town, very clean, pest free, lowest price I've come across when compared to qaulity! Excellent customer service, staff is always nice and helpful, I give it an A+.

UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for…read morepayment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made.

Do not use this company. It is really a salesman who subcontracts out the work. During our move, he…read moredisappeared saying he was at a conference with no cell phone reception. Really? Movers showed up unprepared. We had wood floors which main guy saw when he toured our house before move. The movers showed up and said they had no moving floor protections. After one of the movers scratched the wood floor with his unprotected dolly, I told them to stop the move. All of a sudden, they went to their truck and found some floor protection. Really? Movers worked hard but they seemed they just wanted to get the job done and get their check. You can find many other better options. I'm still looking for some of the items that were supposed to be moved. Yelp disappointed me on this one.

We moved from San Antonio to Houston. And they did a phenomenal job with lifting and moving our…read morethings swiftly and efficiently. nothing broke and nothing was stolen. These guys have heart and some seriously strong muscles. Ali (the owner) was friendly and helpful in scheduling our moving needs. The pricing was comparable and fair for our needs. We have found our trusted movers for anything with moving, moving forward.