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    The Lost Library

    4.8 (4 reviews)
    Closed 11:00 am - 6:00 pm

    Services - The Lost Library

    Gift shops

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    8 months ago

    Helpful 25
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    9 months ago

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    7 months ago

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    6 months ago

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    TwilightHouse of Salem

    TwilightHouse of Salem

    (21 reviews)

    Living in Salem, I tend to avoid the downtown Essex Street shops, especially in September and…read moreOctober. That being said, when I first moved to town I checked out Twilight House a couple times. I found a pair of shorts that I liked and after eyeing them a few times, decided to make the purchase. There were no fitting rooms in the store (at least that I could see), so I had to make my best guess with the size. Once at home and trying them on, with the tags still attached, they were too small. I bought them back and went to the front to ask to return them. The young girl working the register wanted to help but owner immediately started saying in a snappy attitude that there were no returns whatsoever. The best they could do was offer me to exchange for a different size, but even then, the fit was still off. At that point, I was so disgusted at their terrible customer service that I didn't want the shorts anymore at all. Funny enough, if you look at their website, they offer refunds for items purchased online. It would be one thing if just a few people had this terrible customer service experience but if you read through their reviews, about 50% of people have noted this to be the case. I know I will never return to Twilight House and will not take friends visiting from out of town there either.

    What a great place for a witch hat! I was SUPER close to getting one but did NOT due to the high…read morewinds and my inability to probably keep it on my head. They had knives, fun tee shirts, and so much more. We scored a smudge stick of rosemary, and a Christmas ornament. If you pay with cash you save money but they do take care. The staff was kind and the store was stocked. Definitely a must to get gifts and goodies if your in the area.

    The Lost Library - giftshops - Updated May 2026

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