I purchased a witch ball online. I ordered the wrong size. I have both emailed and called and…read moreleft messages four times! I offered to return via UPS. They have completely ignored me! The customer service is non-existent. Do NOT buy anything online from this store.

Really cute curio store with lots of Halloween and witch items. I bought a beautiful witch ball and…read morevery excited to hang it in my house.

So I had seen this shop as a recommendation from somebody's TikTok That's why I added to my list…read moreand I wanted to go and well... I will agree that they do have some larger sizes it was really not all that the reviews or the people that I saw posting about it made it out to me.... in my opinion I think there's a lot of other really cool things in the city that you can spend money on including other sores that have similar designs in the same sizes for less money.

Avoid like the plague! EXTREMELY rude business owners, and one of the tackiest shops on Essex…read moreStreet. If you're looking for an affordable place to find a cute Salem trinket, there are plenty of other places to check out. As a local, I'd recommend The Trolley Depot, Moody's, or Destination Salem Visitor Center. For more premium gifts, I'd recommend Diehl Marcus, Emporium 32, Nocturne, or HausWitch. Make sure to check out Salem.org for a full list of things to do!

Living in Salem, I tend to avoid the downtown Essex Street shops, especially in September and…read moreOctober. That being said, when I first moved to town I checked out Twilight House a couple times. I found a pair of shorts that I liked and after eyeing them a few times, decided to make the purchase. There were no fitting rooms in the store (at least that I could see), so I had to make my best guess with the size. Once at home and trying them on, with the tags still attached, they were too small. I bought them back and went to the front to ask to return them. The young girl working the register wanted to help but owner immediately started saying in a snappy attitude that there were no returns whatsoever. The best they could do was offer me to exchange for a different size, but even then, the fit was still off. At that point, I was so disgusted at their terrible customer service that I didn't want the shorts anymore at all. Funny enough, if you look at their website, they offer refunds for items purchased online. It would be one thing if just a few people had this terrible customer service experience but if you read through their reviews, about 50% of people have noted this to be the case. I know I will never return to Twilight House and will not take friends visiting from out of town there either.

What a great place for a witch hat! I was SUPER close to getting one but did NOT due to the high…read morewinds and my inability to probably keep it on my head. They had knives, fun tee shirts, and so much more. We scored a smudge stick of rosemary, and a Christmas ornament. If you pay with cash you save money but they do take care. The staff was kind and the store was stocked. Definitely a must to get gifts and goodies if your in the area.

The Coven had an amazing collection of goth themed clothing, accessories, and memorabilia. The…read moremerchandise was well arranged and set up with a perfect customer flow and enough space maneuver the merchandise. The staff were kind and very outgoing. The prices were at fair market values and the selection of awesomeness is AMAZING!

Let me say, as a big guy, nobody ever has cool hoodies in 4 or 5xl. So when I saw I could get a…read morewell made, and cool 5xl hoodie, I was willing to pay any price, but it was really reasonable. I love my bury me in Salem hoodie, it's comfy and amazing. Thank you for caring about the big people.

Cute shop - similar trinkets to the other stores! Loved the little train simulation that occurred…read moreinside!

Trolley Depot is one of the more affordable stores in Salem to shop for souvenirs. A lot of the…read moreshops in Salem are wildly overpriced, especially for T-shirts. They have a nice selection of T-shirts, sorted by size, which made things super easy to find my size. They also have witch hats, which everyone seems to want and have while in Salem, and again, they are affordably priced, whereas others charge $30 or more. This is a really nice shop and definitely a place where you'll find lots of options.

Wish I remembered the identify of the Yelper who seemingly discussed the bathroom status of every…read morecoffee house she reviewed. Several visitor center reviews praise the bathrooms, and they're not wrong. Walk around town and look at the NO PUBLIC RESTROOMS signs. And even if less urgent needs bring you here, it's worth a stop. I didn't see the movie but there was a nice museum-type section with a couple of boats, displays of people doing 1800s-type activities and an Instagrammable model of the original armory (partly destroyed in an 1982 arson fire).

We stopped in just to check it out, they had some displays in cases, site maps and souvenirs. They…read morehad restrooms and a information counter. we browsed around for a few minutes, I was able to get a few colonial coins for my boyfriends collection as well as a pin for mine. I learned that Salem was the birth place of the National Guard. They had information on the Boston Tea Party, former Presidents, and the history of the area. It was a one of the cooler visitor centers I have been into and I enjoyed it evne though it was a quick stop.

Come all, and all are welcome!…read more Standing outside the store front, my children have gathered somewhere for a moment and left me alone. What's not to love about anything in Salem? Every place that an individual turns is far better than the next place. This particular location and business seems similar to other shops that we have been in and around, but the energy is tranquil and calming . The counter individual is respectful and welcoming. She does not seem pushy and lets a customer browse through the shop. The store offers many local flavors and other items that an individual would enjoy as one of a kind too. Looking for a crystal, candle or some sage. Let's see what you might need. Your favorite new trinkets are here and at a reasonable value and rate. Let your senses wander and see the world for the beauty it offers .

Pretty cool little place definitely worth checking out when you're in the area lots of stuff in…read morethis store You could spend quite some time being lost in all the little corners.

For a relatively small store they do manage to stock a very large assortment of merchandise. I am…read morealways amazed at what they can fit into a small space. They carry magic supplies, joke gifts, Halloween masks, books, crystals, herbs, jewelry, souvenirs, and more. The prices are very reasonable for the items that they have. The people running the store are always friendly and helpful. If you are ever in Salem you should definitely give this store a spin!

I love everything about this store but the main reasons I keep coming back are the warm atmosphere…read moreand how welcoming the employees are. Magic Parlor is one of the places that mean the most to me in Salem because it's so much more than just a store. I've gone there when experiencing a depressive episode and I once ducked in for relief when my PTSD was triggered by something going on outside. This is not just a store for me.............it's my safe place.

Been coming to this store for almost 5 years, excellent selection of halloween mugs, key chains,…read more tshirts, sweatshirts, sweatpants, signs, glasses, posterers, souvenir collector items, books, tokens, bumper stickers, you name, they got it there. Next, prices are very reasonable there, can pay by either cash or charge card. Also, there store is always kept very clean and items are well stocked in in the store. Last, the staff is awesome, very friendly group of people that work there, who are always very helpful and accomodating for anything you need help with there. Cass, Jen and Wendy are the A team there and do outstanding work at Salem Dipity.

One of the first shops we went into and the sales associate was wonderful! Fair prices- plenty of…read moret-shirts and jackets. I grabbed a little witch ornament, a bookmark, a magnet & a much needed umbrella! I wanted more- but being one of the first shops- I was attempting to pace myself! They simply have a good selection of a bunch of Salem souvenirs. Plus it's at the waterfront! Win, win.

The most amazing flower shop on the planet! I had a 50th Anniversary Party for my parents at the…read moreHawthorne Hotel (where their wedding reception was 50 years ago) and Bill did the flowers for the event. AMAZING! Beautiful white floral arrangements in white and gold boxes that were different shapes and sizes. My Aunt Dotty completed the table arrangements with tealight candles and gold accents, fabulous! I've been sending arrangements to my Aunt all year, sort of an arrangement of the month plan, as a special thank-you... Bill makes each arrangement more spectacular than the last. The attention to detail and customer service is greatly appreciated. My Aunt reports that Bill saved the best arrangement for last: White orchids trimmed in gold for the holiday season. How special is that??

Bought myself a very beautiful thing from this shop last week and am so happy! I got a…read morecustom-created "fascinator", that is a whimsical headpiece with feathers and flowers. I was in the Royal Wedding spirit and wanted to get something fancy, and this shop had so many to choose from. The owner, Bill Graham is very talented and sweet. He spent time with me trying on different ones and helped me pick just the perfect one. My boyfriend has also got me flowers from here a few times and they always are gorgeous and professionally displayed. This shop has so many wonderful things and the flower arrangements he creates are just as stunning! I love supporting great local businesses like this! I