Wish I had read reviews before having my prescription filled here! My medication from my dentist was sent to Kroger pharmacy at 10am. I came to the pharmacy at 2pm. The guy working there told me they had not received it, but then told me it wouldn't be ready til 5pm? So they did receive the request for prescription they just didn't have it ready. I came back at 530pm, still not ready. The girl working there told me they are still working on it and will have it ready in 30 minutes. I waiting in my truck for 35 more minutes before coming back to the pharmacy. STILL NOT READY! They said it'll be just a few more minutes. Finally at 620pm, after lots of wasted time, I got my prescriptions. I would not recommend getting any prescriptions filled here ever! read more

Have been a few times now. Seems to always be quite slow and some (I originally said "most," but I spoke to a friendly associate) of the staff is not very friendly. An rx that was "guaranteed" the day before was not ready on my most recent visit. Definitely room for improvement and I may not use this pharmacy in the future. read more

I just moved to this part of town, Hermitage / Donelson area. I also started to see a new PCP near the area. I don't usually know which pharmacy to choose...... in Hawaii I always used Longs Drugs... too bad we don't have one here! Kroger has always had my best interest. It's everywhere and they have everything! The wait is never long and if there is a line, they keep it moving! The system works! They have a drive through but I rarely use those because.... I like to wander and get lost around the store or into the magazine shelf. Thank you for being #1 in my eyes! read more

My husband's physician called an antibiotic and steroid prescription into the pharmacy today Friday 12/1 for treatment of bronchitis/pneumonia. After waiting several hours to hear the prescription was ready for pickup, we called the pharmacy and was told " the prescription was sent to the warehouse and would be filled on Monday 12/4. I said this was to treat his bronchitis/pneumonia, I was told because it was Friday, and the weekend prescriptions are not filled until after the weekend. Being a provider myself, I have great concerns with this pharmacy's practice! read more

If you are looking for a disappointing experience amidst a failing business, then look no further. My wife and I made the mistake of choosing this Kroger for our prescription needs and boy, have we been let down in a major way. Imagine being called to be advised that your prescription is ready, only to go to the store with a line 20 people deep and be told that your prescription is not ready and "they do not know when it will be fulfilled". This represents a massive failure from Kroger to adequately prepare, organize, and run an operation. There are employees back there on their phones, the drive thru is closed (again), and there are people coughing all over themselves while the poor pharmacist profusely apologizes to angry guests. Happy holidays and merry cluster **** to you! read more

Went in at 12 pm to pick up prescriptions. I was told by the young woman that she was working on the labels and was told to come back in an hour. I came back 2 hours later and was told the prescriptions were not done because they were 600 prescriptions behind. I was told once again that I could come back in an hour. It is now 30 minutes until they close and the prescriptions are still not filled. Unacceptable. read more

If I could give them 0 stars I would. I have used Kroger pharmacy for 3 years with no problem until I moved to Hermitage. The staff is extremely rude and SO SO SLOW. I sent a refill in 3 days ago and still didn't have them finished when I needed them. Even the pharmacy in Nashville was much faster than them. The only response I got when I said it had been three days was "yeah" like this is a normal thing. I transferred all of my prescriptions to Publix because they are a lot faster and cheaper on most of my meds. read more

With the massive amount of ppl moving to that area recently and in the near future, they are overwhelmingly understaffed already as it is. Their customer service is something to be desired. (especially the young lady with long braids and Chanel earrings who is on her phone every time I come in there and I'm convinced she is physically incapable of even pretending to care or produce a smile) - As a repeat customer I can see that they are always busy and behind even though the pharmacists seem to be doing the best they can. This store just needs more staff with better CSR training and it would work so much smoother with less headaches for everyone. read more

Over a year and a half ago I noticed the pharmacy staff change. It went from the kind courteous staff to rude and unfriendly staff. First it was just the techs. Then a pharmacist. I asked and was told they all quit and went to Vanderbilt. Until one day and everyone was replaced. When they started messing up meds and being rude as well I was fed up with all of it. I started calling corporate. Nothing changed. I had an issue with a medication and my Dr said she would send the script to another pharmacy out of Nashville. No biggie bc I have a script that has to be filled by a specialty pharmacy. I asked if she thought they would fill them all. She said it wouldn't hurt to ask and I did. Woohoo! Yes, they would be glad to. I figured I could get refills mailed a couple of times a month. Nope they will deliver them for free!!! No freaking way? Yep!!! I have a service dog who gets an upset tummy when we fly. So I took her to her. Easy medication fix. My daughter goes to pick it up and they tell her it would be cheaper at a human pharmacy. My poor teenager said ok send it to Kroger on OHB. Ugggg!!! My daughter called 3 times only to be rudely told there was no script and oh yeah we don't fill scripts for dogs. Bs!!! I call the vet back. They give me all the information to prove they called. Called Kroger back and spoke to Brittany really rude unprofessional woman. They Dr. left the script on voicemail. Ok now when will it be ready? Idk! And from the attitude didn't care. 24 hours and 2 more later finally got meds. Advice of the day stay away from Kroger! read more

I really like this pharmacy. I haven't had insurance for a while so their $4.00 generics are extremely useful. Also when my doctor gives me a prescription that isn't on their $4.00 generics list, the staff helps me find an equivalent that is on the list so I can have my doctor change my prescription. My doctor has been able to use something on that list every time so far. I also like that this pharmacy is open 24/7 unlike most in-store pharmacies (Target, Publix, etc.). The presence of an in-store clinic is also a big plus. Their prices are not bad either as this was the second cheapest place I could find to get my flu shot this year. The only negative, and the reason for the four stars instead of five, is that I seem to have a long wait every time I'm here. I'm not sure if it's the staff's fault or the customers (although it does seem to be the customers) but it seems like many people ahead of me take 10+ minutes to check out, whether at the inside counter or the drive-through. And there is generally only one register open at the inside counter so that contributes to the wait when there is a customer taking forever. read more

Man, this pharmacy is really starting to upset me. If I could give 2.5 stars I would. I have been getting my prescriptions here for several years but lately every time I go I feel like I am inconvenienced in some way. Here's the things that have been pissing me off: For starters, the line is ALWAYS long and seems to take forever. Whether you come inside or use the drive thru. Usually when I need to pick up a Rx I need it to be a quick errand. I don't have time to wait 10+ minutes to even get to the window. Also, a few times last week the drive thru window was closed completely. I don't know if something was broken, they were understaffed, or what. All I know is that it was a huge inconvenience because I didn't have time to park 18 miles away, come in, then wait in a long line. I attempted to pick up that Rx 3 times that week before I ever was able to get it. I've also experienced signs on the window late at night that say "will be back in 30 minutes." Nooo. If you are a 24 hour drive-thru then you need to be open and available 24 hours. Also, there's been an issue with them contacting an "old" doctor to authorize refills on a Rx even after I told them I have no affiliation with that Dr anymore and to take him off my "list." Another thing I don't understand is when you only want to pick up half of a Rx at a time, (hey, sometimes I only have 4 billion dollars of an 8 billion dollar Rx) why is the price simply not cut in half? Example: Rx total is $50. But if you pick it up in halves, it's $33 each time. ???. Why not $25 each time? I've asked the pharmacy tech before and the answer I was given was "it just doesn't work that way." Mmmmkaaay. Well, how does it work then?? Ugh. Here's the things I like: Pharmacy is open 24 hours as is the drive-thru. ****IF THE WINDOW IS ACTUALLY OPEN LIKE IT SHOULD BE**** Customer service is consistently pleasant. They will automatically contact your Dr. if you are out of refills. You can set it up that they automatically refill your meds when it's time. They can send you an email/text/call when your Rx is ready. You can request refills online if you wish. I really want to stay with Kroger because it's close to my house and I like the convenience of the 24 hour drive through. But if I continue to be inconvenienced then I'm going to have to switch to somewhere else. read more

I am happy because the drive thru is open 24 hours and that I get 50 fuel points for each Rx that I refill each month. There's not much more I can really say than that. read more

This is not my usual pharmacy, but out of needing to get something filled more quickly and in a different part of town than usual, I had two prescriptions called in here. Since this was the first time using this pharmacy, I waited a while after the doctor sent them and called to ask when they'd be filled and how to process insurance. The lady who answered seemed irritated to have to answer questions and made no effort to go on and take any insurance info over the phone (as other pharmacies do to help expedite the process). She told me everything would be ready in 30 minutes and to bring the insurance card. I arrived an hour and 30 minutes later (to be sure they had plenty of time) and learned they weren't ready yet. The lady at the counter was also snippy with me from the start, as if she was annoyed I was there (I don't think it's the same one I spoke to by phone). When she shared they weren't done yet, I expressed I had been told a certain time and that I was there an hour after that time. Her response was that she didn't know why I was told that and that it would be another 15 minutes. No apology. No solution offered. I indicated we had somewhere else to be and planned this stop based on what I'd been told on the phone and also expressed that I wouldn't be as frustrated if I hadn't been told a certain time to pick them up. To her credit, she went straight back and got it done within several minutes... but it shouldn't have taken me being frustrated for action to be taken. It's also not ok to tell a customer something and then not deliver. Finally, there's really no reason for employees to be so short with customers at any time, but especially from the very start when a customer is just asking basic questions in order to know what to expect. I will never fill a prescription here again. read more

Very convenient to be able to grocery shop and pick-up your meds. Everyone's always nice and offers their assistance. They've even helped me seek out discounts on certain prescriptions that I didn't know existed. Not many places offer to do that for you. My only issue is the same problem with every pharmacy. They're too damn slow! There's no way it takes 45 minutes to count out 30-60 something pills and put them in a bottle for me. But hey, at least I can go shopping while waiting. read more

This is hands down the fastest, most accurate, most helpful, and most professionally run pharmacy I've ever used. Whereas others (non-Kroger) constantly lost prescriptions or took days to fill them, Kroger on OHB is super quick! They're NEVER late on filling prescriptions and if you need something in a hurry they can fill them even faster. It takes them maybe a minute or two tops to find the prescription after I talk to them at the drive-thru, unlike other pharmacies that are so disorganized you wait 5 or 10 minutes for them to find your stuff. There is rarely a line at the drive-thru and even if there is they are still very fast. Also you can always get ahold of someone quickly when you call. I'm grateful this pharmacy is so close to me! Clearly they take great care in training their staff and efficiently running their pharmacy. It's nice to see a pharmacy that wants to help you and takes your needs seriously! Oh- and I drove by this week to unexpectantly see the store was closing early (usually they are open 24 hours, but it was for some special maintenence thing going on, I just didn't know about it). Of course they had closed not too long before I pulled up lol. But I called to see if they'd be willing to still let me pick up some meds I really had to take that night. Not only did they actually answer the phone even though they were closed, they let me pull back up to the drive through to pick up the meds! That was super nice of them! read more

I go to this pharmacy all the time. A few years ago I switched over from a large chain and I am so glad I did. All the techs are great but Kelly seems to go above and beyond. Honestly, tonight I could not find the right coupon and she gutted it out until she saved me close to $100. The pharmacists always seem to be on hand for questions. Kind of like a little family. I am never switching from this pharmacy. They are fast, professional and cordial. read more

I was hoping this pharmacy would prove to be better than my experience with the Walgreens up the street, but so far it's not been great. They have ignored the continual requests to not give me generics (terrible side effects with an inactive ingredient), so I finally had my doctor write it in the Rx. AND THEY STILL CAN'T GET IT RIGHT. Not just once, but everytime it was filled I was having to call several days before picking up my script and remind them to not give me the generic. They have to order the one I'm supposed to get, so if I forgot to call and remind them not to give me generic they would not order my Rx and just lazily try to fill it with the generic. This resulted in me waiting days to get my proper Rx or running all over town to find a Kroger that had it. This has gone on for about a year. I was hoping to make it work since they're open 24 hours which is super convenient, but I don't know if I can put up with it anymore. First of all it's my right to request to get the brand name even if the Doctor didn't specify that in the Rx. I even asked them to put the note in my file to try and avoid all future issues but they wouldn't do it until my Dr.'s nurse called over there and chewed someone out. We'll see if that fixes it. If not I'll find somewhere with better customer service. read more

Overpriced & very peculiar pharmacy. Their prices are much higher, on some medications. They lost one of my prescriptions. Id had it filled there, with two remaining refills. I called to refill it, and they first told me Id never had the prescription there...after telling them I was holding the bottle w their label, they tried to tell me Id transferred it the previous month. This was impossible due to the date on my bottle. I ended up having the doctor write a new prescription & switched to a new pharmacy for all my needs. read more