Walgreens seem to be good people helpful, and the pharmacists work so hard! I love how I keep track of our coupons for us where we don't have to carry in long strips of stuff like they're competitor read more

Walgreens - a hand holding a prescription ticket - Drugstores Near Me - Hermitage, Tennessee

Do NOT use this pharmacy. Techs are incredibly rude as if you are inconveniencing them. And when they make a mistake, management only works a few days a week, and their temp pharmacists cannot deal with issues. In my case, the pharm tech ran a card they had on file for me without my consent, as I was pulling up a good rx discount code. When I asked to speak to the pharmacy manager, the only person on site was a temp pharmacist who told me to call the manager who would arrive on Monday (4 days later). When I called, I was told there was nothing they could do about the $50 I was overcharged as it was too late and should've been handled the day of the incident. This couldn't happen due to no management being available. When I asked if their would be repercussions on the tech for running my card without my consent so she could get to lunch faster, I was told "at this point it's kind of a he said she said because I wasn't there to witness it. So we will reiterate that, obviously, you should never run someone's card without them saying yes, that's about all we can do" Just a grossly incompetent and dismissive group behind the counter at 400 Tulip Grove read more

I have been using this pharmacy since moving to Hermitage and the experience has been hit-or-miss over the years. My experience has also varied depending on the services I was using, but my experiences over the last year have been mostly positive. I've also never had a negative experience when dealing directly with a pharmacist for questions, concerns, or vaccinations. 1. Covid Vaccines: four stars. I got my bivalent COVID booster and flu shot here just this October and I also took my sister and mother here for their initial two doses. They did a great job for my family and myself on all of these visits. My only complaint is that they would not accept the forms we filled out online prior to the visit and made us fill out the forms again while there in person. 2. Curbside pick-up: two stars. We were curious to try this service because it would be super convenient for my family. The trial did not go well. They only gave me half of my order and double-charged me for the part of the order that they did give me. I had to go into the store in person to sort it all out and it took about 30 minutes to get them to understand what I was telling them. They eventually located the part of my order that we were charged for and did not receive and gave me a refund for the part of the order that we did receive but for which we were double-charged. 3. Prescription pick up: this is the service I use most frequently and the one that is most hit-or-miss. I've been having particular problems recently with going to pick up medications for my family after being texted that they were ready, only to be notified once I arrived that the meds were not ready. As the care taker of two disabled adults, I can not describe how terribly inconvenient this is when it happens, especially since it seems to occur commonly these days. I have finally caught on and will try to call and verify that the meds are ready prior to going to pick them up. Also be aware that the pharmacy closes during their lunch hour so you may wish to call and verify that they will be open when you plan to go. read more

Went to the pharmacy at 5:30 in the afternoon to fill a prescription. Was told to expect a wait of about 45 minutes. I wasn't surprised, as that is a very busy time of the day. After sitting and waiting for about 20 minutes, I was called up to the counter, and to my surprise, my prescription was ready! I certainly couldn't complain about that! Good customer service service! read more

Worst service ever. The gal working the desk was nice, but the doctor wouldn't even see me. Would not come into the exam room and even listen to my symptoms and offer any help. They just sent me away. Hopefully I die, so my wife can sue and pay for our baby's college tuition with the proceeds. Can I give negative stars? Bollocks read more

I went there for my Covid booster shot. I went on line, filled out all the information, made an appointment, and went to the store 15 minutes early. When I got there appointments only was posted. There were three people in line ahead of me. After an hour it was my turn at the window. Now 45 minutes after my appointment I'm told I had to fill out the same information that I filled out on line. That's why it took very long. I ask why and was told their paperwork was more current. it took almost an hour and a half of which getting the shot only took 3 minutes. My wife got hers at CVS. She did her appointment and paperwork on line and she was in and out in 10 minutes. read more

I experienced the worst customer service from a pharmacy manager named John at this location today. Understanding there were shortages with personnel. He didn't have time to provide a vaccine shot for Covid to a 95-year-old woman at the car versus making her come in to the pharmacy to get the same shot. It really saved him a lot of time. The young lady who was a pharmacy technician was his saving grace. read more

Ordered pictures on the app and I needed them ready at a certain time to I triple checked my order before I placed it and when I picked them up I checked them and every picture was wrong. The manager was so rude and told me it was my fault and said to just re order them. read more

This pharmacy frequently closes several hours earlier than their scheduled time. My child needs a medication which can only be picked up on the day that he runs out of it, of course when I went to pick it up they had closed four hours early with no notice. And due to the type of medication it is, it cannot be transferred to another pharmacy. Clearly they are struggling with staffing issues, and can't manage to keep their schedule. You are better off trying a different pharmacy where they keep the hours that they post. read more

This review is actually for the Vanderbilt clinic. They do not follow hours that are posted online and take their breaks as they please with no regard to patients who drive there from long distances. And the person they have who works the desk is the most useless idiot I've ever encountered. read more

The walk in clinic does not charge correctly as per advertised prices. Prices online are advertised at $89-$129. Walked in because of a cold, needed more than OTC cough meds and they charged $260.00. They say I'm a new patient. They have seen me plenty of times in the past and I've never paid this price, nor have I paid this price at any other walk in clinics. I now will never use the walk in clinic or the pharmacy again. Called and no one will make this right. read more

Easily the worst walgreens I've ever been in. All of the employees I've encountered have been either extremely rude or could care less about their jobs and acted like I was putting them out by being there. "Gahhhh, I've been here all day. I just want to go home" cue the eye roll at me like I made her schedule. One time I ran there for cold meds - well, tried to - and they had locked the door 13 minutes early. I knocked on the door to get the cashiers attention and he, and older gentlemen, just shrugged at me. I pointed to the time on my phone and he just shook his head no. I understand how much last minute shoppers suck - I've worked retail - but losing business by locking the doors early?? Skip this location and go to the one by Home Depot. read more

For my last minute late night emergency needs or quick Chapstick and toilet paper run...this is where we go...thank you Walgreens for being there when we need you the most! read more

The only reason I use their pharmacy is because they have a drive thru. They all need a happy pill! Their customer service is awful- be sure to complain to them about it cause when you do they are even more rude and hateful. Which is how you handle p.o customers, right? It doesn't take anymore effort to switch from one intercom to another and say 'I'm sorry about the wait.....' I had waited a few minutes behind the car in front of me- but the pharmacy tech helped the person in the other lane, so I drove to that lane and waited forever. The gal made eye contact with me. She had to know I had been waiting forever! So, with a hurt back, I go wobbling in and she was rude as he'll when I complained. Several workers were back there with her and scattered like roaches, no one seemed to care that she was rude to an unhappy customer! So I called her a stupid b and she yelled back 'you too!' I know it won't matter that I switch to Publix, one less b to put up with (me being the b); no one will get reprimanded for it; no one will lose sleep or cry, but I am done with the rude pharmacy. I also sent an email and told them to NOT contact me, and they still tried to call me. I don't give a rat's A if Walgreens is mad at me for cursing their employee either. I've worked retail, I know what a pain customers can be. Being rude and hateful to a customer who is pissed over your rude and hatefulness just doesn't fly. Luckily she caught me on a good day. I hate that publix doesn't have a drive thru, but I'll march my fatass in- I need the exercise. read more