I purchased a Groupon and when I called, the young lady I made our reservations with almost forgot to tell me about a $7 per person fee would need to be paid upon arrival. What she didn't say was that it needed to be in cash. The good part: The experience for the girls was great and Maddie treated them like princesses. read more

I hosted a party for my daughter here. She had a wonderful time and her friends did, too. The KM was very forthcoming with the tip in cash and charge for extra children. As a planning parent, I did nothing at all other than show up- they had everything ready and even consolidated gifts after they were opened, insisted that they clear the table and not the girls after their cupcakes and so on. The cost may seem steep, but I felt that it really was all inclusive. The girls left with fancy braids and hair, glitter, nice nails, and lots of dancing and fun. I recommend it for a splurge fun spa party. They did a nice job and put forth a lot of effort. read more

I am first going to start off by saying that I am sorry that there are not better reviews for this place. I purchased a groupon for my 4 yo and she absolutely loved everything about this place. She received hand and toe polish, and got to pick a base color plus glitter topcoat. She got to wear a cute diva robe for the time we were there, and then after hands and toes, the lady did her hair in a cute fancy bun with glitter and did her makeup, colors of my daughter's choice. Then she was surprised with a crown and a ring, and a box of gummy bears at the end. I loved this place and we will be back, groupon or not! read more

The Klumsy Moose - Mani - Party & Event Planning Near Me - Chesapeake, Virginia

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I wanted to love this place, I really did. I had this great plan of including it in a reward system for my now 4 year old daughter. I walked by it all the time and finally decided "What is a better time to try it out than to get her and some of her little friends dolled up before a birthday tea party?!" I walked in for my first encounter with them. The receptionist was very stand offish and not very welcoming of any of my questions. Apparently the "original" price of the tot make over is $35 at least it is when it comes to the (only cash) gratuity that you have to pay. It's been advertised as $17 in the window for the last two years that I've been walking by there. My second encounter: I left but I had a couple more questions (since she made me feel super awkward and wasn't forth coming with any party info) so I called and nobody answered, I called a couple days later still no answer so I walked up there and they were with other customers OK I can see why they didn't answer. I give her my reservation thinking I have to pay a deposit but she doesn't mention it so we get there for our kiddie makeovers and I'm told I have to pay this forced gratuity upfront and in cash. I have to then leave my little girls first salon makeover birthday party because this girl "Oops" forgot to tell me. I leave and there are two attendants doing toenails for the four girls. I get back and there is one doing hair and makeup, the other one is one the phone or slumped over on the computer while the other 4 year olds are bored waiting. (Funny how there were other guests there twice before and they couldn't answer the phone when I called but here she is, on the phone) So I just help keep the girls happy and not show my annoyance because that's not going to help anything. At the end I'm saying thank you and whatnot and they aren't even making eye contact! Not doing that again. read more

My daughter was invited to a party and everyone seemed to have a great time! She had her nails and face painted and said she wore a fairy costume, colored and ate pizza and ice cream. My one concern was glitter in my daughter's hair. Due to limited party space, parents were unable to stay during the party and therefore I didn't know what was taking place during the party. I think the "Klumsy Moose" should acquire permission to do anything hair related. It has been three days since the party and I am still trying to get the glitter out of my daughter's hair. read more

Klumsy moose staff are the most unprofessional I've ever meet. To make a long story short, small businesses like the klumsy moose wouldn't progress w/o military families. Therefore, to my surprise Brandi one of the mgr., whom I've communicated with throughout my baby's bday planning would have the audacity to give my time slot to another customer. Btw**Brandi nor the owner has not apologize. second mgr Candace , visited the store and spoke to find out what happened. She responded by stating Brandi knows better and I can call the owner on Sunday and speak with her. She does not have a contract number for either one. Please understand that I communicated with Brandi at least once a week because I wanted my baby's bday a certain way. My limo was reserve the same day, I reserve my date/time slot. I was told by Brandi she would add my name and assure my time was secured. I also requested a clean environment including all costumes. Which I was promised would be taken care of, which I received a called from Brandi stating the owner could not fulfill all my request. reallyI was honest letting her know , The facility was not sanitary. They are over price for no reason, and the groupon coupon is a joke. I took my business somewhere else with my pink hummer. read more

The Klumsy Moose - Take that klumsy moose, we still had a great time w/o you - Party & Event Planning Near Me - Chesapeake, Virginia

I made an appointment for my daughters birthday three weeks in advance, drove all the ways from fredricksburg for them to tell me they did not have my appointment written down. I asked, the lady when I made the appointment if I can pay when I walk in and she said I could. Well it's a good thing I didn't pay anything. I will go spend my $150 at a place that has time for my daughter and her friend since they could not give me the appointment time they scheduled me for!!!!!! read more

Very poor quality service and below average compare considering money charged. I could have done better job myself doing nail polishes for my kids compare to the professional staff they claim to have. Don't even waste money !!!!!! read more

My daughter attended a birthday party here on 8/17 and to say we were disappointed is an understatement. The two girls working the party seemed they wanted to be anywhere else and barely spoke to the kids, no excitement at all! There was a lot of just waiting around for the kids with no direction. The cost compared to the service is insane! the required tip is unfair, tips are based on service and I would not have tipped 18% based on the service received. The nail polishes were old and cheap and could definitely use some refreshing. The "facial" consisted of a cheap paint brush and lotion that was used on each girls face- not even cleaned. The fruit punch given to the kids had already been opened and used for quite some time and some of the kids said it tasted bad. Great concept- terrible quality and service. Will not recommend to anyone. read more

I just took my daughter and her friend to the Klumsy Moose this past Saturday. I will NEVER return again! 1. When we walked into the shop no one was smiling or greeting us until we said we were there for a 12 pm appointment. 2. The girls were ages 3 and 5 and received a robe that was size 10/12, they wear X-small clothes. 3. I was told when I made the appointment that each girl would have their own "stylist" which was a lie. They had one stylist for each girl. So when one was getting their nails/hair done the other one was not engaged, so she was very bored. 4. They both received a very small condiment container of gummy bears which had about 5 gummy bears. 5. This is their job, they work on little girls hair all the time so you would think they would be more creative. Nope. One girl got two braids in her hair which was out by the time we drove 10 minutes to the mall. The other girl was tender headed so that "stylist" didn't want to take the time to actually comb her hair out and instead put the hair in a bun held bobby pins. Anyone who has worked with little girls hair would know that their hair will not be hold by bobby pins!!! 6. We have an hour for their visit. The next group came in 10 minutes before the end of our appointment so the "stylist" began to start rushing. If there would have been two "stylists" then there would not have been a need to rush. 7. I paid extra for the girls to receive hair chalk in their hair. I payed over $12 for this extra charge. My daughter has light brown hair and the "stylist" said she could only use purple on her hair. I said that was fine. I have used the hair chalk that they use before and know it lasts a long time and is very vibrant, so I was excited. Then the "stylist" was using a blush brush to put the color int he hair and she only did one small piece in the front of my daughters head. The receptionist said it would be 3 pieces. My daughters friend has VERY light blonde hair and I was expecting it to be very vibrant. She wanted pink, but the "stylist" said they didn't have pink and she would have to use purple again. Literally I could not see the purple at all!!!! This was also after the fact that I had to remind her to put the hair chalk in her hair, which I payed for, because she was about ready to run off and help the new group that came in. 8. The "stylist" then ran off to the new group without saying good bye or if we were happy with everything. At this point I had to give the receptionist $9 tip for each girl for the "stylist". I was very unhappy. The girls were not impressed, I was not impressed. I paid well over $60 for this experience. I am a licensed stylist and I feel that this was a horrible excuse for any person in the beauty industry. My purchased included toes and finger nails, hair, and makeup. The girls did not receive makeup because time "ran out". This business is a joke. They have no other competition in the area and they are very below par. I am surprised they have lasted this long in the business. Don't skip over the bad reviews and book an appointment for your girls. I made that mistake and now I am out $70. Take them to where you get your hair done/nails done and you will spend about the same, maybe less and you will receive sooooooo much more for your money. Let them dress up in princess dresses and it will be better than what they will experience at the Klumsy Moose. read more

Phenomenal, innovative and delightful are just a few words to describe this diamond my daughter came across in the city of Chesapeake for the celebration of my granddaughter's 8th birthday. The "The Klumsy Moose," was decided upon, because all the girls invited could also be made to feel special; almost as if it were their big day too. After about 10 minutes in to our experience, one of my granddaughter's friends was notably shaking. When asked if she was cold her response was, "no, I am just so excited." Later another friend commented that this was the best day of her life! I am not making this up friends, clearly the experience had a magnificent effect on these precious little ones. On a 1 to 10 scale, this would have to be classified as a 20. The staff and ambience are the combination that make this a very special experience. Gloria J. Wilson, Camellia Shores--Norfolk 2-10-17 read more

My father in law wanted to take my young girls to a place for a mini mani-pedi. So, I knew this place was nearby and booked an appointment. First, I was really put off by their MANDATORY PRE-PAID GRATUITY OF 18%! Are you kidding me?! You get gratuity after services are rendered, IF I am happy with your service, and I decide the amount, not you! And it must be paid in cash? Sketchy!! This tells me that you are not reporting tip income on your taxes! But - Grampy wanted to take them, and it was his treat, so whatever. Secondly, my girls received mani-pedis and enjoyed them. So that's good. However, the polish on a full half of their fingers and toes was gone after their next bath. For $30 manicures, I'd expect the polish to last more than 12 hours. :/ My girls were very sad that the polish came off so quickly. When I paint them at home it lasts for a couple days at least. Anyway - we won't be back. That mandatory 18% cash gratuity is extremely presumptuous and pretty sketchy to boot. read more

Wish old manager Britney was still there. She was excellent with kids, and my two daughters. Always requested her to be there when I brought my girls in. I feel the place is different and they need more staff that are into the childcare area so they know how to work with children. Some employees should NOT work with children. read more

It's hard for me to rate them one star because I have never received anything from them. I i'm going to rate my experience trying to do business with them. I showed up at 12 at the time they said they were going to open on a Sunday and the sign said open their hours are 12 to 5 on Sunday but the door was locked. I took my four-year-old son to lunch we came back at 12:30 the door was still locked the sign still said that they were open but they weren't there. read more

Great place. My niece had a great time. Caitlin who did everything hair, toes, nails, and makeup was great!

My oldest daughter and niece have had two wonderful experiences at the Klumsy Moose. However, I was very disappointed with my four-year-old twins' visit on August 6. The atmosphere was very business-like. The room was absolutely silent the entire time we were there. The girls were not even asked their names until we purchased lip gloss, and the stylist needed to write their names on the packages. I called to express my concerns on August 7 and was reassured that I would receive a call from the owner. Unfortunately, my call was never returned. I felt the girls were reprimanded for spinning in the chairs and touching soap that looked like ice cream (it was on the same table as the candy we were purchasing), but never spoken to in a kind way. At one point, one woman told my children (in a very rude tone) that they were able to come to the Klumsy Moose "all the time" and should feel lucky. While my older daughter had been before, the twins had not. As a teacher, I know that 95% of behavior problems occur when children are not engaged. It is very sad that my girls were not engaged, especially considering the nature of this business. Prior to this visit, my sister and I had planned to bring our children to the ice-cream social. However, if my children are treated poorly in my presence, I do not trust they would be treated appropriately in my absence. Although the girls had looked forward to their spa day, and my mom and I tried spin it in a positive light, the words of one of my girls summed up the experience: "next time can we do something fun - with nice people." I left feedback on their facebook page, but it was deleted within 12 hours. They did not, however, address my concerns :( read more

We attended a wonderful birthday party here yesterday. All of the girls had a blast dancing, decorating cupcakes and getting their nails done. The staff was super upbeat and really worked hard to get the girls to enjoy themselves. Would highly recommend this for a birthday or just a fun girls day. read more

I just had my first experience at the Klumsy Moose this past week. I wanted to do something special for my 5 year old and she loves to be pampered. I called to make a same day appointment, which their policy is 24 hours, but she scheduled me and allowed me to come the same day. My daughter had an awesome time.They had fun music, lots of glitter, make up, pink robes, cotton candy lotion, and everything to make it a little girl's dream. The manager was super friendly and had a wonderful attitude and connected well with my daughter. I will be back and I will bring friends. ASK ABOUT THEIR SPECIALS! read more

I took my daughter here for her 4th birthday. This was her first experience having her nails polished, ever. I don't know if the polish they used was old or the girl put too many layers on but by the end of the day most of the polish had fallen off her fingers and toes. She was very disapponted. She also had her hair styled, which I was not impressed with, her hair looked better when we came in. The robe they gave her to wear was either dirty or stained. The young lady who performed the services was friendly but the one working the counter had terrible customer service skills and was more concerned with her appearance (combing hair, putting on makeup). For what I paid I was highly dissatisfied. I could have paid the same amount at a regular salon and had better quality sevice/product. I will not return. read more

I would like to say that this is directly related to the customer service. The place is perfect and smells of chocolate,it is totally appropriate for tweens and little girls. HOWEVER, a crash course in interpersonal skills along with customer service is needed. We walk in and there are 3 people that work there, someone behind the counter and 2 techs, one tech is doing nothing and the other is scrubbing a childs feet. No " hello, hi, what do you want " NOTHING We walk in further ....again no acknowledgment, no" thanks we will be with you in a moment ", NOTHING. Basically it set the tone. If you own a business, and need groupon to boost your revenue, then every person who walks through the door should be treated as the reason you can rent the space. Second, if you arent a people person, let someone else manage the front if the house with a better personality. Third charging gratuity up front in cash obviously gives you the leeway to do what you want. Im glad my daughter and her friend didnt pick up on the lack of warmth and the tech's obvious apprehension to touch them. Any patron should at least get a hello ,thanks, and goodbye. We did NOT. The other unflattering reviews are SPOT ON, buyer beware groupon or not. read more

To begin let me say at least the children had an ok time. However for the price you pay for this place, it is not worth what you get in return plus the forced tip just to start the party. The pictures portrayed on the web site do not match what the children receive in the shop. The items used on their hair and make up are items purchased at a dollar store, and only hair do's which are braided or pony tails can be done. My birthday girl did not receive a special gift and even after paying all this money they wanted me to pay to have the photos shipped out to my house since I do not live so close to the shop. REALLY! Customer service says a lot about a place. When we arrived the sign said closed. We were there at 10:40 on a Saturday, Their hours state 10-6 on Saturday? The owner arrived dropping off cakes with a look to kill towards myself and the two other adults with me. Yes I know strict only 2 adults per party because of the fire code, however we did not have a full 8 children and I brought along an extra set of eyes with all the girls. If you are looking for a place to have a party done I do not recommend it here even if you have a groupon. read more