Let me state this is a five star review! I came in with my friend, who was getting a full set, and myself just a color change. We showed them the pictures of what we wanted. They said okay go pick out colors.
We were both confused because our pictures were ombré, for my friend, and a pink/orange marble for myself. While we were doing our best to match up colors, one of the nail techs came by us and we showed her the pictures and asked for some help. She asked if we were doing acrylic, we both confirmed. She then directed us to sit at stations to wait. She told me she would do mine herself.
After sitting for 10 minutes, I watched the tech who said she'd do mine, start doing a pedicure. Mind you, we had made an appointment for this, where we had described over the phone what we wanted, and we expressed our understanding in that it would be a long appointment. So now that we've been here for at least 15 minutes and still not started or given clear communication on what was happening, I was angry.
When I saw the tech start doing the pedicure, I looked at the nearest tech to me, working on a practice hand, and said hey wtf, did she seriously just start doing a pedicure? Wtf is she doing. She said she was doing my color change. The tech looked confused, spoke in a different language to the older tech sitting next to her, who had a client, who both then turned to look at me. This is also really irritating, because it would be helpful to understand what's going on, but the language barrier doesn't lend itself to that. Both the technicians seemed to brush off my outburst.
After a few minutes, I looked around the room, at all of the techs, multiple of which did not have clients at that time. So I asked the nearest one, can any of them not doing anything do my nails? Like I made an appointment, I have money, can someone just take it? That's what I'm here for. I was then informed by the older tech that they only had one tech that could do acrylics, and that was herself, and the women who originally said she would do mine, but then started a pedicure instead.
Right away, a completely different tech comes in from the back and starts working on my friend's full set, which didn't make sense, because the older tech had just told us only two of them could do acrylics. Before I could even say anything, the older one told me she would start mine as soon as she was finished with her current client.
After the first 30 minutes of bs, Amy did AMAZING work!! She also apologized for the original tech, and said she didn't know why she told me she'd do mine, if she had to do a pedicure. She apologized for the disorganization and the wait, and came up with a design that was a little different than what I'd originally wanted, but would be quicker to do. And honestly it came out probably better than what I wanted before.
This is DEFINITELY where I'm going from now on, however I'll be sure to make an appointment in advance, with Amy, by name. If you can get past the disorganization that seems to come from all nail salons, they really do good work. She also took care to clean up all edges, which I'm very picky about, as well as underneath the nail. read more