My mom had a great service experience today!! Thanks T.J.!!!…read more We've bought 17 new Toyotas so will definitely keep Family Toyota in mind for our next deal!!

Unfortunately had to change what was originally a 5 star experience to a 1 (if not 0)…read more I had a good experience buying my truck in early February this year, and sales were great. What makes this a horrible experience is how this dealership is treating me as a post sale customer and with my car title. They apparently had issues getting my car title (which they never mentioned, I only found our after submitting a request to get a copy of a title myself after 2-3 months not getting one) I was denied getting a title from Texas DMV saying Family Toyota submitted the wrong title when applying for my title, and they didnt send the most recent one. Now when I call, they just keep putting me on hold until I just get hung up on or sent to voicemail. Its soon to be 5 months from when I purchased my car, and I still have no car title in hand. The Texas DMV even mentioned my title on this clean car might get branded because of their hiccups, but I couldn't even tell if that's true since I don't have a title. Kind of frustrating to spend dozens of thousands of dollars with a company who clearly doesn't care about their clients once you take the car keys and submit payment. I was recommending and buttering this dealership to my colleagues and friends in Texas, but definitely will have to stop doing that.

Terrible, rude dealers, cars come from Auction!! Dealer was so rude he wouldn't say two words to…read moreme after I said the car was priced to high. I know cars and I know what they are worth! Know your facts before going here!!

I am very grateful to had stopped at this location. The staff are great and efficient shout out to…read moreSergio for helping my family and I drive away in something we all love. Great job Discount

Very good place to buy a car, cars are all handpicked, checked and serviced good people and good…read morecars

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

Ren was helpful, friendly, and enthusiastic. KIA Vanguard is very clean and the people are very…read morehelpful.

Added over 3000 in fees after being ready to pay and driving out a second time, lied about doc fee…read moreonline. Aware it's not all the salespersons fault but still felt sleezy. If you go be prepared to negotiate and jerked around.

March 25, 2026 My…read moreService Advisor Hung Ho is the absolute best! he is very professional and nice and makes you feel welcomed My Honda is a 2017 accord and I have been taking my car here ever since I bought it The technicians do a great job on inspecting my car Kudos to everyone!!!

Extremely Disappointing Experience at Vandergriff Honda…read more My wife and I purchased a used 2025 Honda CR-V EX-L with approximately 22,000 miles from Vandergriff Honda on 8/8/2026, and the experience was extremely disappointing. The vehicle was advertised online for $33,667, but the paperwork we were given showed a vehicle price of $38,958, plus a $2,695 dealer-added accessory package, bringing the cash price with accessories to $40,650, before taxes and fees. The total cash price shown was $43,637.94. During signing, the final numbers and contract were not properly reviewed with us, and we were not initially given a copy of our signed contract. We only received the paperwork after we had to return to the dealership and specifically requested it. Immediately after getting home on 8/8/2026, we discovered a large nail in one of the tires. I contacted the salesperson immediately and was told to return Monday. On 8/10/2026, we returned to the dealership regarding the tire issue. Despite being told by the salesperson to return, the staff was extremely hesitant to address the problem. We returned again on 8/11/2026 to discuss the tire issue, the discrepancies in the purchase price, and the possibility of unwinding the transaction. We specifically asked to speak with the General Manager because we wanted to escalate our concerns and find a resolution. We were told the General Manager was not available and that Sales Manager Tim was available to speak with us. We explained our concerns to Tim and asked what could be done to resolve the situation. Tim told us that nothing could be done because we had already signed the paperwork. We were extremely disappointed by that response. We were asking management to review the concerns with the transaction, including the advertised price, additional charges, paperwork, and the tire issue. Instead, we were essentially told that because we had signed, there was nothing the dealership would do. The financing documents show $47,705.15 financed at 7.39% APR, with 84 payments of $730.92 and a total sale price of $62,897.28, including the $1,500 down payment. We spent approximately 6-8 hours at the dealership on both 8/10 and 8/11 trying to resolve these issues. We gave Vandergriff Honda multiple opportunities to make this right. We attempted to work with the salesperson, returned regarding the tire issue, requested our paperwork, and specifically asked to speak with the General Manager. Unfortunately, we left feeling extremely frustrated and disappointed with how our concerns were handled. We have retained our documentation, including the advertisement, purchase paperwork, financing documents, and documentation regarding the tire issue. We intend to file a complaint. My advice: verify every number against the advertised price, question every add-on, inspect the vehicle carefully before leaving, and make sure you receive copies of ALL paperwork before signing. Based on our experience, I would not recommend Vandergriff Honda. I would encourage anyone shopping for a vehicle to carefully compare the advertised price with the final paperwork and make sure every number and product is clearly explained before signing.

Mr.Sanchez did an amazing job selling me my Ram 2025. Great customer service and very respectful…read moreand understanding. Although he was great, I won't go back to purchase a car from here again due to the rude interaction I had with Matt Brown. I noticed some wear and tear on a tire, and asked if they could do anything to help with getting that replaced. He then accused me of lying and saying I only wanted to get a free tire out of it. He is very unprofessional. Ive heard I am not the only person he has done this too either.

I had an appointment to leave my Yukon for the AC blowing warm. I rented a vehicle to use for the…read moreday, while they had my truck. It took them 10 days until they actually looked at it and diagnosed the issue. In the meantime, I am forced to pay for a rental. What's the point in making an appointment?? Then when they found the issue, they also located a non-related issue. They would'nt fix my AC issue unless I also agreed to have them fix the non related issue, for the price of $4800.00. I will never set foot in this dealer again and they have single handedly ensured that I wont be purchasing any GM products for a long time.

Very courteous and professional! Sam treated us like family. This was the first time ever buying a…read morecar, new or used (and I've bought dozens) that I left feeling happy and not the usual buyers remorse... do yourself a favor if your looking for a used car and talk to Sam! This 2008 Honda Odyssey rocks and we knew it was the right car for us! Goaaaaal! Mondial

Do not buy a car from this place! This is a place that buys a lot of vehicles to sell however they…read moresit on the lot for a long time and are not maintained regularly like a larger dealership. I purchased a vehicle outright (no financing) almost a year ago and have had nothing but problems. Transmission went bad, radiator went bad, valve gaskets and covers went bad, and much more. Vehicle Service Contract? Worthless. They wanted to put in a used transmission that had a 120,000 miles on it. Would not cover anything. This is a "stack em deep and sell em cheap" place. If you want to get a cheap car and you have the money to do a lot of maintenance on it right from the jump, sure go for the cash car from here. Check Carfax to see how long it's been on the lot. If it's been more than a couple of months, run from this place. I found out that my car had been sitting on the lot for almost a year!

Go see Thomas at Vandergriff Toyota Arlington for all your car buying needs!…read moreWe just bought from him and it was a very pleasant, no game playing, fast no hassle experience! Jake Ryan, the finance manage was pretty awesome too!

I will not be returning to this location again. They have horrible customer service. My service…read moreadvisor was very short and when I asked him questions - he was not very helpful. They do not have a shuttle- even tho when scheduling thru the app, they ask you if you need a shuttle. They give you a $25 uber voucher - which was enough to get me to work (5miles away) but did not cover the ride back to pick up my vehicle. I would have made other arrangements had I known I couldn't shuttle to work. When I arrived to pay - I met Maria at the cash register. She never smiled - she seemed annoyed that I was picking up my vehicle. When she pushed the paperwork over to me to sign - I asked her what I was signing... silence... I looked up and she was just looking at the other woman employee that was standing in the cash register area - the other woman smiled and told me what I was signing. They do not make you feel welcome here. I sometimes go to the Burleson Toyota - they are wonderful - always helpful and kind. I will start going there for all my vehicle needs. I will not be returning to this Arlington location