I visited with my family and unfortunately we were disappointed with both the food and service.
The wait time was much longer than expected. My brother received his wings, shrimp, and fries about 15 minutes before the rest of us received our seafood boils, which left us eating at different times instead of together as a family.
As for the food, the lobster tail was very tough and overcooked, and the crawfish still had a strong ocean/fishy taste that made it difficult to enjoy. I originally told our waitress I wasn't interested in the 3 lbs of crawfish special, but she continued to promote it until I finally agreed. Unfortunately, I ended up regretting that decision because I did not enjoy it.
To make matters worse, our original waitress went on break and another server took over our table. When I mentioned that I wasn't enjoying the crawfish, I was repeatedly told, "You should have said something sooner." I found that response rude and unprofessional. It's difficult to voice concerns sooner when the server isn't consistently checking on the table, and the original waitress was no longer available.
The only resolution offered was a 10% discount. While I appreciate the gesture, it didn't feel like an adequate response given the food quality issues, long wait time, and lack of customer service.
The restaurant was clean, but overall my family and I left disappointed. There is definitely room for improvement in food quality, timing of orders, and how customer concerns are handled. read more
