This was my second visit to this shop. I had a good experience with my inspection last year, and I…read morewould absolutely make that known if I had received the same level of service this time. Unfortunately, that was not the case. I recently brought my 2008 vehicle in for an oil change and tire rotation. Immediately after receiving it back, the shifter felt rough and misaligned in a way it had not before the service, and it gets stuck. Because the issue appeared immediately after the vehicle had been in their care, I contacted the shop and reasonably expected them to inspect it as a courtesy before asking me to pay approximately $120 for a diagnostic evaluation, which they required. I was not demanding that the shop automatically pay for a repair, nor did I expect them to diagnose an unrelated shifter problem during an oil change. I simply wanted them to investigate a new issue that appeared immediately after their service and determine whether it could have resulted from how the vehicle was handled under their care. Instead, the owner's response focused on the vehicle's age, mileage, unrelated recommended maintenance, and prior hood damage from a deer accident that occurred in 2018. None of those things explain why the shifter suddenly felt different immediately after the service. The response also unfairly suggested that I was only trying to obtain a free repair and refused to consider any other possibility. That misrepresents both my concern and my intentions. I had planned to return for the other recommended services, including the state inspection, until this happened. Had the shop simply inspected the concern and handled the situation professionally, my review could have been very different. I have no problem acknowledging good service when I receive it, as shown by the fact that I returned after my first visit. This was my experience with Witmer Auto. Rather than investigating a legitimate concern that arose immediately after service, the business shifted the focus toward unrelated issues and made assumptions about my motives. I will not be returning and believe other customers should be aware of how concerns may be handled when something appears wrong after service. Update: After I raised my concerns, the business contacted me by voicemail at approximately 5:07 p.m., after closing. Later that night, at approximately 11:55 p.m., the owner sent me a private Yelp message accusing me of planning to "defame" the business, stating that I was "making a fool" of myself, and telling me, "Call me tomorrow or my attorney will be calling you." I found this late-night communication hostile and intimidating, and it further reinforced my decision not to return or negotiate.

Do not go they just take your money I went for a parasitic draw issue and I told them I had a new…read morebattery and alternator i told the guy cause I drive the car there hey do u want me to keep it running because it won't hold a charge the guy says no problem if I have to jump it I can jump it I said cool he never checked my car and claims that the car won't start and I have to replace both batteries to due further testing and charged me 149 bucks I even offered to go charge the battery for them and they said no I hate rip off mechanics when I went to pick up my jeep it jumped fine and I drove it away have more proof but just won't go here again

Great service and excellent results. Had them Install a new…read morecustom exhaust and it sounded awesome

This has to be the best place to get your car work done in PA…read more They are a solid shop and stay within the estimate when working on your car. They called me and said that it would be a little over a grand in work. I thought it would end up being more after the work, but it ended up being exactly on the dollar. They know exactly what they are doing and take the best car of your car. I have an older truck and parts are hard to find, and they got them all at the best prices I've seen!! Pilgrims is my new shop for everything!!

Oh.my.word. Just the best. I took my older car there to see about getting a stereo I could hear…read moreabove the road noise. Tony looked it over and told me what they could do for a reasonable price. There was no eye rolling, no treating me like a stupid woman, no asking "What the heck IS that thing?" Not only did he give me a more than reasonable quote, they did it that same week. They were careful and perfect with my old one. Not only does it look great, it sounds fantastic ! Better than it has in its entire 58 years. I am SO happy. We will always go back there for all our sound things. Thank you so so much !

I needed some battery cable, hardware, and circuit breakers. Service was friendly and helpful…read more I'll doing more business here. John R. Lititz, PA

I utilized Yelp to locate an auto mechanic familiar with the Alfa Romeo Stelvio. I found Charlton…read moreof C & A Automotive Services through sending a Yelp project inquiry. Charlton messaged me back within 15 minutes. I explained that my throttle dashboard light came on, and Charlton said I might need the $70.00 diagnostic test to turn it off and determine the throttle problem. Charlton also asked me about the size of my engine. I scheduled an appointment and canceled it because the throttle light went out. Perhaps it was the below-freezing temperature and my attempt to drive my vehicle without sufficiently warming it up that prompted the throttle light to come on, I will definitely contact C & A when my vehicle does need servicing. I appreciated the messaging that helped me determine what my vehicle needed. What's valuable? The excellent customer service in fielding my throttle concerns is worth noting.

Got back to me right away. Great estimate. I look forward to my appointment Thursday . I have so…read moremany people to thank I'm making a part 2 lol Thanks for everyone who contacted me. This is my first time using Yelp and was so stressed because my regular mechanic is my friend and he was on vacation when the brakes went out. I felt so much better when I found people who would help me . Special thanks to Charlton at C&A Automotive for making me feel at ease and gave me a great deal . It turned out to be the brake job from hell because of the poor workmanship of the last owner . An hour project turned into a 3 and a half hour nightmare. Charlton worked his ass off and kept a good attitude . We're both talkers and that helped our mental health. Lol I can't recommend to highly. You need a car repair done he's the man to get.

Andy put a new head unit into my 2012 Camry. It looks amazing and sounds even more amazing…read more No speaker upgrades. Just the new head unit. The craftsmanship and the attention to detail of this installation is top notch. Everything is clean. The gaps in the installation kit (don't know what it's called....the housing for the head unit) are all perfectly aligned. Andy even took like half an hour to get me setup and jamming when I picked it up. I had to reschedule twice with him and he was very accommodating. I don't know much about stereos, but I know a lot about what expertise looks and feels like. This experience was EXPERT level. So well done. Highly recommended.

Great local company that know the trade and deliver quality installation services. I had a Kenwood…read moreCarPlay system installed in a 2015 Camry. They advised on the best options and components that would enable a great system. They installed in the timeframe promised and there charges were very fair. A shout out to Andy for taking additional time to demonstrate how to use the new system. I am definitely going back to get additional work done. I highly recommend Creative Car-Tunes!

I purchased a 30 year-old Mercedes diesel and a few days later I decided to drive it to eastern…read morehigh school for my daughter's track meet. As soon as I pulled into the parking lot, I was draining coolant at a rapid rate. It was about 10 till 5 PM. Den's service center came up as the closest to me. I called so that I could get my car towed back home. The receptionist was very polite, took my information and within about 20 minutes they were there to pick me up. The tow truck driver was courteous, took special care in loading my car, and provided me with great conversation on the 30 minute ride home. The towing charge was fair and what I expected for the distance. I would highly recommend them for towing services.

Good value and nice to work with. I wasn't sure about getting my oil changed here but I wanted an…read morealternative to Jiffy Lube. I was pleasantly surprised with the value and overall experience . Will use again !

Great customer service, great staff, great price! Thanks Wyvon, and keep up the great, excellent…read moreservice!!

Got a remote start installed 2 years ago. Still works like day 1. Small shop and very trustworthy…read more This is my go to spot for any future projects needed.

Hit a deer in early December. Reviewing the shop options for an estimate (per my insurance…read morecompany), Customs Classics was the closest independent shop I could find. (Being new to the area all I had to go by was big shop or small.) Initially they told me the car would likely be ready around mid January factoring in getting parts and the holidays. While the communication was all initiated by me, once I got someone on the phone it was all pleasant and accurate. Despite my crappy insurance company (you know the one cough Jake cough) the car was done January 14th. After a cursory inspection it appears to be a first class job. The paint looks great, all the electronics is working, and I'm happy.

After getting NOWHERE and being thrown through hoops with my insurance and Safelite, I called…read moreCustoms Classics regarding my car which was broken into and the driver's side window was smashed. Within days of calling, they had it fixed right up! A big thanks to the talented hardworking guys for replacing the window and doing an excellent job at it to. It may just be a window, but the quick response and timely manner is a HUGE relief to me! Recommended 100%