We bought a replacement front-loading washer in November. The staff are very knowledgeable & we…read morefound the prices competitive - lower than anywhere else in the city. Our salesperson - Steve Fagan - was excellent, very helpful. We opted for home del'y & Maytag's service went above and beyond, disposing of our old washer for a nominal fee. I strongly recommend this establishment.

I was extremely disappointed with how The Brick at this store handled an issue with my mattress and…read morebox order that I purchased on line. I paid an extra fee for disposal because I didn't have time to remove my old mattress and box myself. The website gave no instruction that items needed to be bagged as shown in the attached screenshot. When the delivery team arrived, they refused to take them because they were not in disposal bags from the store--bags I was never told about. They left my old mattress and box standing upright against the wall, creating a clear safety hazard in my home. I had no choice but to let them leave and then contacted customer service. Somehow, I was connected to staff at The Brick store at 565 W Hunt Club Rd, Ottawa. The store staff told me the disposal fee would be refunded but that pickup could no longer be arranged. Instead of addressing the discrepancy between the website and the delivery team, she told me to "just google someone" to pick it up. Her tone was dismissive and unprofessional, and her comment was insulting. I called to solve one problem, but her behavior created a second problem. Later, my wife was told the disposal would be rescheduled and the delivery fee waived, but this still did not address the wasted time, the extra work of driving to the store to get disposal bags and wrapping the items myself, or the unprofessional conduct of the customer service agent--none of which matched the information on the website. I requested escalation. The store manager called me but said he couldn't address the customer service issue because the customer service manager was on vacation. He also said the store was not responsible for the discrepancy between the website information and the delivery team's instructions. There was no effort to take responsibility or provide a meaningful solution. Both the original service failure and the poor handling of the situation remain unresolved. I also tried using The Brick's online chat. They created a ticket and told me I would be contacted within 48 hours. It has now been well over 48 hours (including business hours), and no one has contacted me. This has been a deeply disappointing experience, and I do not believe customers should be treated this way.

If you ever need to reach out to the Brick at 565 W Hunt Club Rd, Ottawa, ON, K2G 5W5 by phone or…read moreemail forget it !! I tried to reach SOMEONE at Sales and Delivery to check on the status of my delivery for over an hour and no one rersponded. !!! So, rest assured they will take your money but their service SUCKS !!

We did a kitchen reno about 3 years ago and bought all our appliance from Universal. Tyler (at the…read moretime) was superb and genuine in his follow-through. 5 Stars! Lynne has also been great! The only issue has been our experience with our Kitchen Aid induction cooktop. Thinking of buying one...? Please don't! Our 3-year old cooktop started beeping and shutting down. The Extended Warranty covered the part and after two tries the service contractor called Whirlpool (the granddaddy of all appliance companies!). They said the "part was no longer available!" They meant the Induction top board not the ubiquitous control board. As a result our Induction top/ stove is no longer reparable and is basically junkable! So we are looking to replace a 3 yo stove! So UA gets 5 stars, but Kitchen Aid gets 0! How to compute the review?

Bought a multi function microwave/convection oven, paid $+++ for delivery, because I was not…read moreconfident to drive to their warehouse in Ottawa (store pickup was apparently impossible). The appliance was delivered at 5.30am by a very intimidating man who refused to unpack it or lift it onto the kitchen counter. I am a 60+ year old woman and was alone in the house. His parting comment was thar he expected a positive review of the service. Universal Appliance was totally disinterested in my experience. 5.30am was dark (it was Winter), obviously, I was still in bed, clearly not expecting a delivery. I struggled to lift the appliance and had to ask a neighbour for help. Universal Appliance had said that instillation was covered by the additional cost but were dismissive of my experience. The experience was, quite frankly both disturbing and threatening. I have bought an Aga stove and the Sharp multi function microwave from this company. I will never patronize them again.

First time buyers at Appliance Now and was Extremely impressed with the staff and service! Very…read morefriendly and helpful! Great prices, selection and good brand names to chose from. We will be going back!!!

It was my first time using Appliance Now, but we found them online and both Moe and Khan were…read moreextremely helpful and went out of their way to make sure we found the oven/range that suited our needs. They have amazing selection and pricing that is far below other retailers and even wholesalers. We will be buying more appliances from them in the future! thank you

It's not the appliance, you can get those anywhere. It's the customer service. Excellent!!…read more AAAA++++

Service was awesome and so was price. Staff took all the time we needed to have our questions…read moreanswered. Took our order and items we ordered were delivered much sooner than expected -- a real bonus these days. We would certainly visit them again when shopping for new appliances.

Fridge was delivered on time and the price was fair. Unfortunately the "white glove service" for…read morethe removal of the old fridge was non existent. They refused to take it. Then did not return to pick it up as promised. We are now attempting to get our money back for the "white glove service" as we had to pay another company to remove it. Disappointing. We will not buy from them again.

Unfortunately, what started as a very positive purchase experience with Canadian Appliance Source…read morehas turned into an extremely frustrating experience following the delivery and installation of our refrigerator. I want to start by saying that our salesman, Joshua Rennalls, was great to deal with throughout the purchase. Graham Schropp has also been very helpful in Joshua's absence and has genuinely tried to assist us in getting this situation resolved. Our 1-star rating is not a reflection of either of them. The problem began after our refrigerator was delivered and the water line was connected. The water line leaked behind the refrigerator and caused water damage to our hardwood flooring, drywall, baseboard and trim. We acted immediately once the leak was discovered to mitigate further damage. This included opening/removing affected materials, drying the area with a fan and dehumidifier and treating the affected area. We have also obtained a professional restoration estimate. CAS uses a third-party delivery company, and interestingly, the CAS invoice specifically states that when a third-party delivery service is used, the third party is responsible for liability, damages and claims arising from the delivery or services provided. Alexander from CAS did call us and, after speaking with us and the delivery team, advised us that the matter was being referred to the delivery company's insurance. Unfortunately, trying to reach him afterward has been extremely frustrating. His number has no voicemail and our subsequent calls have gone unanswered. We then spent considerable time trying to obtain the insurance claim information from the delivery company. We were eventually provided with the claim number and adjuster's information and are now dealing with their liability insurer, who is investigating the claim and has not yet accepted liability. As of today, this has been going on for approximately two weeks. Instead of simply having our home restored after damage arising from a refrigerator delivery and water-line connection, we have had to repeatedly follow up with CAS, the delivery company and now an insurance company while living with the resulting damage. We have provided photos, videos, the CAS invoice and a professional restoration estimate, and we have taken reasonable steps ourselves to prevent the damage from becoming worse. Mistakes can happen. What determines the quality of a company is how those mistakes are handled afterward. We are still hopeful that CAS and the parties involved will step up and get our home restored to its pre-loss condition. If this is resolved properly, I will gladly update this review accordingly. Again, Joshua Rennalls and Graham Schropp have been excellent to deal with. Unfortunately, the overall handling of the damage following delivery has left us extremely disappointed.

The delivery crew didn't take away my old dishwasher because I was on an important phone call when…read morethey arrived. What followed was a mess: after being transferred multiple times and repeatedly dropped from calls, I finally spoke to someone who told me only the sales person could help. That sales person never returned my call. I ended up having to open a ticket, chase the service department several times, and pay an extra $90 just to have the old dishwasher removed. Avoid this company at all cost.

We had a very disappointing experience with Corbeil Appliances. My parents purchased a stove in…read moreAugust after clearly telling the salesperson they wanted a simple, easy to use model with no convection or extra features. They were explicitly trying to avoid anything complicated. What they were sold is the exact opposite. The stove has convection and multiple advanced features they never wanted. Worse, the knobs are extremely difficult to read, making it hard to tell which burner is on or what temperature is set. For older users, this makes the stove frustrating at best and unsafe at worst. As a result, my parents can barely use the appliance they paid for. This feels like a clear case of being sold something that did not match their stated needs. We are now left trying to resolve an issue that should never have happened. I would strongly recommend being very cautious, clearly documenting what you ask for, and double checking the exact model before purchasing.

I went to Lowes with a specific washer in mind,to purchase but the Sales man (Rocco)told me they…read moredid not have it in stock&showed me another&I agreed to purchase that; Whirl pool top loading washer 4.4 WHICH WHIRL POOL STATES SHOULD LAST 10-13 YRS....3 MONTHS&3WEEKS LATER(JULY 8)this washing machine stops functioning... It will not drain &would stop in wash cycle; I approach the Manager who says to me"are you sure an electrical storm wasnt the cause of the control panel being fried"???? I did not get any help whatsoever! I was treated very poorly by this manager! Anyways..the repair man tells me after replacing the main control board,that the motor is rusted out!!!Are you kidding me??? I have been waiting 3 weeks for repairs to be completed&was told that they're still waiting for a motor!!! Thats right!!no washer for over 2 months!!! Seems fishy to me that a brand new WHIRL POOL washing machine's control panel&motor both were garbage!!!i In less than 4 months!!?? Apparently Lowes re stocks with returned merchandise! COULD I HAVE GOTTEN A RETURNED ITEM??? Iwent today &spoke to another Manager (pat)who was much nicer about it; He doesnt understand how i got such a bad washing machine&i asked if maybe they had sold me this washer by mistake? Perhaps it was a return &given to me by mistake??? He also stated that he didnt understand why my washer wasnt exchanged UNDER THE CIRCUMSTANCES! HE IS GOING TO CONTACT JAMIE WHO IS IN CHARGE OF THE APPLIANCES @LOWES&GET REP INFO... HE THINKS I SHOULD HAVE RECEIVED ANOTHER WASHER SINCE 2 MAJOR COMPONENTS WERE AFFECTED! I AM TO CONTACT LOWES TUESDAY SEPT 6TH TO GET RESULTS/ANSWERS. I WILL POST AN UP DATE NEXT WEEK... MEANWHILE WERE DOING OUR LAUNDRY@FREINDS&FAMILY.

I was working on a home project building a self watering above ground planter. I was installing a…read moremetal frame on one side that would be against the house and would not be accessible once installed. This would be used to attach a fence for plants to crawl up on. However I needed to drill some holes in the metal to connect the pieces. The drill bits I had worked great with wood but would not pierce through this metal and was in fact dulling the bits after I had recently sharpened them. Doing some research on the internet I learned that the best bits for metal were cobalt drill bits. I checked my local stores like Canadian Tire and Rona but they did not have them. I found some on Amazon but it would take a few days for delivery. Then I found Lowes had them in stock in their store. So I ordered some for pickup around 5 PM. The next day by 9AM I received an email saying they were ready for pickup. I shot down there right away and received very pleasant service from the Pick up clerk/cashier and left a very happy customer. Arriving home I was very anxious to use these bits to see if they could perform. They cut through the metal like butter and gave me a great sense of accomplishment in both the job I was doing and using a good high quality product made by DeWalt. The following link is more info on this product that every craftsman needs in his/her toolbox: https://www.lowes.ca/product/twist-drill-bits/dewalt-14-piece-industrial-cobalt-drill-bit-set-689767

Great service, repairman was polite and knowledgeable saved me from having tp go out and buy a new…read morefreezer. Highly recommend will tell my family and friends if there are looking for repairs this is the place to go Marney

Gary sent Ihor right away to come out and help me. He did some testing and troubleshooting to…read morefigure out the problem. It was really helpful and inexpensive. All my questions were answered. Highly recommend Certified Appliance Repair for your home appliance repair needs.

Beautiful garden centre!!! Wonderful, friendly & helpful staff!!! My mom loved all the solar lights…read moreand unique garden decor! Wide variety of plants, reasonable prices and helpful advice about the plants. Highly recommend visiting here.

owner is greedy. would not negotiate an end of season discount on one of her overpriced small…read moretrees. not even a small discount. her reason : she can sell it next year at full price. she just lost a repeat customer in her neighbourhood. i hate people like that. i vowed i would never comeback to this place after the boxwood i purchased died the following year. i will never go back.