I've been searching for weeks to find reasonably priced appliances. While I expected the big box…read morestores to offer competitive pricing, I was disappointed to find their prices significantly inflated. During my research, I discovered a family-run business that not only offered fair prices but also provided outstanding customer service--from the friendly woman at the front desk to the helpful business owner (Daniel). I'm extremely satisfied with my purchase and will definitely return for future appliance needs. Thank you! Kathleen Gatineau QC

They have alot of selection of used fridges. I would never buy there again though. There prices are…read morepretty high considering you run a high risk of buying something from them that doesn't work. Like me. I bought a 900 dollar fridge that ended up not working. Now, granted, the problem was intermittent so it's understandable they would have missed it during the checkup process. But, they refused to pickup the fridge without charging me 200 bucks! Imagine that. You sold me a broken machine and don't have the decency to recognize you screwed up and make it right by at least picking it up without pain. I ended up buy a regular fridge from home Depot which cost less and was delivered for free right into my kitchen.

Overall, we are very pleased with the service that we received in store and with the Corbeil…read moredelivery team. We purchased three SAMSUNG units - one of which was the SAMSUNG Over The Range (OTR) microwave (Model ME11A7710DS). We received the delivery in NOV 2025 and we installed the OTR later in December as we were doing a kitchen reno. Our problem with the OTR is that the function panel is not clearly visible despite it being a "Back Lit" screen. The panel is black and the function panel is a very dark grey - almost invisible. We thought that there was a protective covering over the display panel - there was not. We contacted Corbeil and their return/exchange policy is seven days. We called SAMSUNG and they have a fourteen-day return/exchange policy so we are not able to exchange the OTR for a better model. We checked other reviews on this model (see Best Buy). All complaints are the same - the display panel is poor. In my opinion, it is also not safe as the keypad and prompts are not visible. BUYER BEWARE - do your homework before buying the SAMSUNG Over The Range (OTR) microwave (Model ME11A7710DS)!

If I could give a 0, I would. Customer service team is awful. I purchased a new fridge which…read morearrived damaged, customer service team did nothing for us, absolutely terrible. Tried to call my salesperson, first he did nothing, then he just ghosted my calls and emails. Do NOT buy from these guys.

We bought a replacement front-loading washer in November. The staff are very knowledgeable & we…read morefound the prices competitive - lower than anywhere else in the city. Our salesperson - Steve Fagan - was excellent, very helpful. We opted for home del'y & Maytag's service went above and beyond, disposing of our old washer for a nominal fee. I strongly recommend this establishment.

DO NOT BUY FROM CANADIAN APPLIANCE SOURCE…read more I usually avoid negative reviews, but I feel compelled to warn others about CAS and their delivery company, First Class Appliance Delivery. The delivery service was highly unprofessional. They lied about the time window (we waited outside in the cold for over half an hour), the delivery staff appeared not to be fully lucid (they were fumbling and falling over), and they damaged both the product and my home. Despite having all the correct paperwork and photo evidence, they refused my claim for compensation. By the time I jumped through their various bureaucratic hoops and paperwork, they said it was too late because I didn't tell them on the day of the delivery (I have phone and paper records to prove that I did). They used the fact that they're two different companies (CAS and First Class Appliance Delivery) to offer contradictory advice, so when I followed the guidance of CAS, the delivery company said it was incorrect and used it to deny compensation. Their policies are designed to limit their liability, not to provide customer service. Their customer service staff are trained to sound nice while refusing to help you. Wishing you all better luck in your appliance purchases. May the people who work at these companies one day improve their services.

I bought my parents a washer and dryer for Christmas NOT EVEN A YEAR AGO.. and the washer and dryer…read moreboth have broken four times. The dryer steam line broke And flooded their laundry room! The washer blades broke four times and tour up clothes! Was told there's nothing they can do after 60 days.. no return, no money back.. NEVER BUY FROM THEM.

We did a kitchen reno about 3 years ago and bought all our appliance from Universal. Tyler (at the…read moretime) was superb and genuine in his follow-through. 5 Stars! Lynne has also been great! The only issue has been our experience with our Kitchen Aid induction cooktop. Thinking of buying one...? Please don't! Our 3-year old cooktop started beeping and shutting down. The Extended Warranty covered the part and after two tries the service contractor called Whirlpool (the granddaddy of all appliance companies!). They said the "part was no longer available!" They meant the Induction top board not the ubiquitous control board. As a result our Induction top/ stove is no longer reparable and is basically junkable! So we are looking to replace a 3 yo stove! So UA gets 5 stars, but Kitchen Aid gets 0! How to compute the review?

Bought a multi function microwave/convection oven, paid $+++ for delivery, because I was not…read moreconfident to drive to their warehouse in Ottawa (store pickup was apparently impossible). The appliance was delivered at 5.30am by a very intimidating man who refused to unpack it or lift it onto the kitchen counter. I am a 60+ year old woman and was alone in the house. His parting comment was thar he expected a positive review of the service. Universal Appliance was totally disinterested in my experience. 5.30am was dark (it was Winter), obviously, I was still in bed, clearly not expecting a delivery. I struggled to lift the appliance and had to ask a neighbour for help. Universal Appliance had said that instillation was covered by the additional cost but were dismissive of my experience. The experience was, quite frankly both disturbing and threatening. I have bought an Aga stove and the Sharp multi function microwave from this company. I will never patronize them again.

I went to Lowes with a specific washer in mind,to purchase but the Sales man (Rocco)told me they…read moredid not have it in stock&showed me another&I agreed to purchase that; Whirl pool top loading washer 4.4 WHICH WHIRL POOL STATES SHOULD LAST 10-13 YRS....3 MONTHS&3WEEKS LATER(JULY 8)this washing machine stops functioning... It will not drain &would stop in wash cycle; I approach the Manager who says to me"are you sure an electrical storm wasnt the cause of the control panel being fried"???? I did not get any help whatsoever! I was treated very poorly by this manager! Anyways..the repair man tells me after replacing the main control board,that the motor is rusted out!!!Are you kidding me??? I have been waiting 3 weeks for repairs to be completed&was told that they're still waiting for a motor!!! Thats right!!no washer for over 2 months!!! Seems fishy to me that a brand new WHIRL POOL washing machine's control panel&motor both were garbage!!!i In less than 4 months!!?? Apparently Lowes re stocks with returned merchandise! COULD I HAVE GOTTEN A RETURNED ITEM??? Iwent today &spoke to another Manager (pat)who was much nicer about it; He doesnt understand how i got such a bad washing machine&i asked if maybe they had sold me this washer by mistake? Perhaps it was a return &given to me by mistake??? He also stated that he didnt understand why my washer wasnt exchanged UNDER THE CIRCUMSTANCES! HE IS GOING TO CONTACT JAMIE WHO IS IN CHARGE OF THE APPLIANCES @LOWES&GET REP INFO... HE THINKS I SHOULD HAVE RECEIVED ANOTHER WASHER SINCE 2 MAJOR COMPONENTS WERE AFFECTED! I AM TO CONTACT LOWES TUESDAY SEPT 6TH TO GET RESULTS/ANSWERS. I WILL POST AN UP DATE NEXT WEEK... MEANWHILE WERE DOING OUR LAUNDRY@FREINDS&FAMILY.

I was working on a home project building a self watering above ground planter. I was installing a…read moremetal frame on one side that would be against the house and would not be accessible once installed. This would be used to attach a fence for plants to crawl up on. However I needed to drill some holes in the metal to connect the pieces. The drill bits I had worked great with wood but would not pierce through this metal and was in fact dulling the bits after I had recently sharpened them. Doing some research on the internet I learned that the best bits for metal were cobalt drill bits. I checked my local stores like Canadian Tire and Rona but they did not have them. I found some on Amazon but it would take a few days for delivery. Then I found Lowes had them in stock in their store. So I ordered some for pickup around 5 PM. The next day by 9AM I received an email saying they were ready for pickup. I shot down there right away and received very pleasant service from the Pick up clerk/cashier and left a very happy customer. Arriving home I was very anxious to use these bits to see if they could perform. They cut through the metal like butter and gave me a great sense of accomplishment in both the job I was doing and using a good high quality product made by DeWalt. The following link is more info on this product that every craftsman needs in his/her toolbox: https://www.lowes.ca/product/twist-drill-bits/dewalt-14-piece-industrial-cobalt-drill-bit-set-689767

EDIT: In the interest of fairness I wanted to update…read more After reaching out to James, I am feeling more hopeful. I have been promised either a mattress or the full bed within a week. While the bed is the preferred choice, I feel that this option (which we offered last week) is reasonable. James agrees the previous conversation was unfortunate and apologized and provided information about the progress of our bed. He said he will look into why we were told we'd have to pay for delivery as that should not have happened. I said thank you and that I did not require a follow up about this staff issue. This is more like our previous experience with Dufresne. When we get our bed I will adjust my review. ********** A number of years ago we purchased a living room set from Dufresne. It was a pleasant and efficient experience without any issues. We were so impressed we've been recommending this company for many years. We returned to purchase a fold out couch and matching love seat on the last weekend in December 2024. Great service. The following weekend we returned to buy a bedroom set. Great service. We were told it would be an 8-10 week wait instead of the usual 6-8 week delivery because it was a special order. We thought this was weird because the "special" part was choosing one of three colours available to us for a small rectangular portion of the headboard made of fabric. Hardly custom, but whatever. We let it go. What's two weeks? Who cares. We were promised white glove service where they bring it in a set it up. Awesome. All in all we dropped almost 10 grand. We have received everything we ordered, with the white glove service, except this bed. The furniture we have received is great, but, while a portion of the bed is available, we are told the headboard is not. We are now at 13 weeks without our bed. When we hit week 10 we asked about the ETA. Nobody knew but somebody in Winnipeg or wherever did. We asked them to reach out and let know when we can expect the bed. After no response we inquired again last week. Still no response about an ETA from the guy who should know. We asked if they could deliver our mattress as we are middle aged and our bodies are getting pretty angry about sleeping on a fold out bed for weeks. Sure, they, said. Pay 50 bucks and we'll drop it off at the curb. We were told we had two deliveries per order available to us. Two orders equals a total of four deliveries, right? No. We've had two deliveries and one of them had furniture from both orders so that means that one trip is two deliveries. So much for white glove service. Or customer service. Or working in good faith as we did. What a slap in the face. They failed to do their part, we are trying to make it work, and they want more money. Yes, we're pretty angry, but more than that we are sad and disappointed. We're not naive. Stuff like this happens all the time, but we honestly thought Dufresne was better than this. Certainly we've told others this in the past. So, our headboard is nowhere to be found, the guy who can at least let us know is ignoring our reasonable request, and the management of this outlet does not seem to care. And we continue to sleep badly each night on a fold out bed.

We bought a Tempurpedic mattress at Dufresne-Hunt Club 8 years ago. The mattress was guaranteed for…read more25 years. This guarantee is worthless. We were referred to Tempurpedic Warranty Canada by Dufresne. Our claim to replace the mattress was rejected by Tempurpedic. Dufresne said they couldn't help us. Tempurpedic uses a .75 inch sag criterion to replace a mattress. It says our .5 inch sag is not suffcient. At a .5 inch sag it's only a matter of comfort and it's not covered by their warranty. The .75 inch sag level is measured when the mattress is not in use rather than when I sleep on it. I wonder how many mattresses need to be replaced over the 25 year guarntee period using that criterion. I cannot sleep on the mattress. It's unuseable. It's like sleeping in a bowl. To date, I have spent $2000 treating my back injury caused by the Tempurpedic mattress. I am now sleeping in the spare bedroom on an IKEA mattress and frame. If needed, I could have replaced the IKEA mattress at least 4 times over the 8 years since we bought the Tempurpedic mattress. The Tempurpedic mattress is not worth the cost. I would not recommend it. I would also rename their customer service unit to the Claim Rejection Unit as it provides no service. In sum, the Tempurpedic mattress guarantee is worthless as is Dufresne's strong recommendation to buy it.

This must be the worst organized company I have ever dealt with trying to set up a delivery God…read moreknows there in nobody in Canada who seems to want to answer the phone. I finally get a delivery date. The appliances damaged. I called the call center and get a new delivery date of the following Saturday they did not show up. They have no record of us getting a delivery for that day. We will go back in and cancel the order.

They delivered a defective washing machine and now I'm stuck òn the phone , on hold, being…read moretransferred mutluple times. Support after sale is terrible. Save yourself a lot of frustration ans shop somewhere else.

Gary sent Ihor right away to come out and help me. He did some testing and troubleshooting to…read morefigure out the problem. It was really helpful and inexpensive. All my questions were answered. Highly recommend Certified Appliance Repair for your home appliance repair needs.

Great service, repairman was polite and knowledgeable saved me from having tp go out and buy a new…read morefreezer. Highly recommend will tell my family and friends if there are looking for repairs this is the place to go Marney

First time buyers at Appliance Now and was Extremely impressed with the staff and service! Very…read morefriendly and helpful! Great prices, selection and good brand names to chose from. We will be going back!!!

It was my first time using Appliance Now, but we found them online and both Moe and Khan were…read moreextremely helpful and went out of their way to make sure we found the oven/range that suited our needs. They have amazing selection and pricing that is far below other retailers and even wholesalers. We will be buying more appliances from them in the future! thank you