Took in a 30 year old Kenmore that had no suction. Wonderful man in charge showed the clog in the hose in less than a minute. He also refused money for even a coffee. Took me 30 minutes at home with a plumber's snake to clear the clog and, even better, I now know what to look for. Many thanks. read more

I've been dealing there for years. You cannot ask for better service it's personal he goes above and beyond making sure you have what you need the right product for what you need. The inventory is incredible for a small shop. There's new there's used there's anything you want bags for every kind of vacuum. I've bought my vacuums there I'm a cleaner my mother buys her vacuums there. The owner is lots of fun there is no pressure to buy. He also repairs vacuums service that I've used a few times being a cleaner. If I could give this 10 Stars I would I recommend this business over any vacuum shop in the city do yourself a favor and check him out before you go anywhere else you won't be disappointed. Tell him Suzanne the cleaning lady recommended him. read more

Went there with a 20 year old stand up Miele. John told me it would be at least $120 to fix the motor, and parts for the vacuum were hard to come by. A comparable new vacuum was $400, but instead I purchased a refurbished Electrolux (a much better vacuum) for about the same. Call it an early Christmas present, but I am sure I will have many years of happy vacuuming with the Electrolux. John also explained how all the vacuums under $600 were made in China regardless of the brand, and how most OEMs (especially Dyson) are not providing parts any longer as they want consumers to buy new vacuums rather than fix older ones. Totally trust this shop! They won't mislead you, and you'll be happy you went the Vac Shack instead of a big box retailer. read more

This local business is the best! Not only are they experts, they are honest, kind, and caring towards their customers. They know vacuums, and had my problem solved in seconds, and didn't charge me for showing me how I can turn on my vacuum manually - with a simple push of a button. They could have ticketed my vacuum and charged me $50+. Their kindness brought me to tears during a rough day. This business demonstrates expertise, integrity, warmth, and kindness that you won't get at a big box store. If you are looking for a vacuum cleaner, or need a repair, look no further, you won't be disappointed! read more

They should have more stars for this business. They sent me to the manufacturer (Miele) on the off chance that my problem was covered by warranty and it was! Clearly care about their clientele and doing the right thing! Rare service in this day and age! Thanks read more

I rarely leave reviews, but to not underline the exceptional service at the Vac Shack would almost be unforgivable. They helped me keep an old Electrolux going for years. When it was finally at its end, I got a great deal on a new machine. Any problems I come in with are always dealt with quickly. They truly define customer service! read more

My wife and I live off Bronson Avenue and, when we get off the 417, we head south on Bronson and pass Vac Shack. The name has always tickled my fancy, along with the concept of a store totally dedicated to vacuum cleaners (insert "this store sucks" joke here). All kidding aside, I decided to pop in and see what the Vac Shack was all about. Well, it is exactly what you would think and more. They do sell vacuums - all sorts of makes and models (hand held, central vacs) and they service vacuums as well. I am not in the market for a vacuum right now, but if I was I would certainly keep Vac Shack on the top of my list. The staff is knowledgable - they KNOW vacuums. And, although the prices are up there, I have done some competitive research and vacuums are not exactly a cheap buy anywhere. Plus, if price is an issue, you can always purchase one of their rebuilt models. I'd rather shop in a store where they know you by name and are able to help you should anything go wrong with the equipment. read more

Uncle Lory's Vac Shack - Appliances & Repair Near Me - Ottawa, Ontario

This place is an unassuming gem. Do yourself a favour and get in here to browse the quality machines they sell. I purchased a beautiful, used, 1988 vacuum in mint condition from John (owner) for $500 (I know, it's a lot, but read on) and literally didn't know how much I could ever love a vacuum until that point. This thing runs flawlessly, week-in, week-out, and far exceeds any vacuum I've ever owned. It's night and day compared to every other vacuum I've used. All the parts are American made, almost no plastic (but the plastic that is part of the unit is rock solid and thick) and has very few moving parts, all of which are easily replaceable and made of stainless steel. When I bought the unit, John through in a bunch of vacuum bags, several drive-belts and an incredible array of hose attachments. I've since saved over $500 bucks on the money I would spend almost every year on a new, Chinese plastic vacuum from Crappy Tire. John has since serviced my vacuum a couple of times, always with a friendly and courteous manner, and even went out of his way to offer my daughter a toy vacuum, which she loves. Recently I lost a cord to the vacuum, and thought I would be in trouble to finding a new one, however John just happened to have one in stock and I walked in-and-out within 5 minutes. Best part is he didn't even charge me, but called it a '$10 present'. Pure class, great service and hands down the best reminder of why it's important and useful to buy from local, independent businesses. read more

My husband and I have made countless visits here over the years. We have an old high end vacuum cleaner that we love and will never give up on. And apparently, the Vac Shack won't either. They keep coming up with solutions for every problem we've presented to them. I love this place for their excellent work, excellent service and ability to help preserve rather than discard. Thumbs up! read more